Over Solutionreach

Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.

Solutionreach provides smart appointment reminders that are shared with patients via text using an actual office phone number. With digital intake forms, patients can click on a direct link to review and sign pre-filled forms using their mobile devices. Additionally, practices can send out group messages based on specific patient criteria, such as age, procedure code, gender, etc. Groups can also be contacted due to inclement weather, doctor absences, and other reasons. Other Solutionreach features include lead tracking, SEO management, social media monitoring, reporting/analytics, team chat, and more.

Prijzen vanaf:

US$ 329,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Solutionreach

Apparaten

Bedrijfsgrootte

K M G

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 329,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor Solutionreach

Afbeeldingen

Solutionreach Software - 1
Solutionreach Software - 2
Solutionreach Software - 3
Solutionreach Software - 4
Nog 5 andere bekijken
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Functies

Totaal aantal functies van Solutionreach: 51

  • Aanpasbare formulieren
  • Aanpasbare sjablonen
  • Afspraakplanning
  • Afsprakenbeheer
  • Beheer van enquêtes/peilingen
  • Beheer van patiëntdossiers
  • Beveiligde gegevensopslag
  • Bevestigingen/herinneringen
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Compliancebeheer
  • Dossierbeheer
  • E-mailherinneringen
  • E-mailmarketing
  • Elektronische betalingen
  • Enquêtes en feedback
  • Factureren
  • Formulierbeheer
  • Geautomatiseerde planning
  • Herinneringen
  • Herinneringen om terug te bellen
  • Intake van patiënten
  • Integratie van sociale media
  • Integraties van derden
  • Kalendersynchronisatie
  • Klantendatabase
  • Messaging
  • Mobiele toegang
  • Mobiele waarschuwingen
  • Multilocatie
  • Naleving van HIPAA-richtlijnen
  • Online betalingen
  • Online reserveren
  • Patiëntbetrokkenheid
  • Patiëntplanning
  • Plannen
  • Portal voor patiënten
  • Registratiebeheer
  • Reserveringsbeheer
  • SMS-herinneringen
  • Sms-berichten
  • Tandheelkundige diagrammen
  • Teruggehaalde producten bijhouden
  • Videovergaderen
  • Voor meerdere talen
  • Voorlichting aan patiënten
  • Voortgang bijhouden
  • Vragenlijsten voor patiënten
  • Webformulieren
  • Zelfserviceportal

Alternatieven

Lighthouse 360

4,1
#1 alternatief voor Solutionreach
Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings,...

Demandforce

3,6
#2 alternatief voor Solutionreach
De alles-in-één oplossing van Demandforce helpt bedrijven bij het automatiseren van frontoffice-taken en het stroomlijne...

Weave

4,3
#3 alternatief voor Solutionreach
Weave is een cloudgebaseerde oplossing voor teamcommunicatie die is ontworpen om zorginstellingen, veterinaire en...

PatientPop

4,3
#4 alternatief voor Solutionreach
PatientPop is een systeem voor het beheer van medische praktijken dat webgebaseerde marketing, patiëntenwerving en...

Reviews

Totaalscore

3,9 /5
(202)
Prijs-kwaliteitverhouding
3,6/5
Functies
3,9/5
Gebruiksgemak
4,0/5
Klantenondersteuning
3,7/5

Heb je Solutionreach al?

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5 van 202 worden weergegeven
Ana marie B.
Totaalscore
  • Industry: Ziekenhuis- en gezondheidszorgbranche
  • Company size: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Useful and time saving

Beoordeeld op 20-7-2019

Pluspunten

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Minpunten

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Meg S.
Totaalscore
  • Industry: Gezondheid, wellness en fitness
  • Company size: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Used by us since 2014

Beoordeeld op 11-1-2022

We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to...

We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them.
At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since!

Pluspunten

SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products.
It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit.

Minpunten

I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS.

Overwogen alternatieven

Demandforce, PatientPop en Lighthouse 360

Redenen om over te stappen op Solutionreach

They have platforms for both companies: dental and optometry. We couldn't select a product that didn't do both.
Alyssa L.
Totaalscore
  • Industry: Marketing en reclame
  • Company size: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

I wouldn't suggest this software to my worst enemy.

Beoordeeld op 10-1-2022

This software never wants to work and has strange bugs that their team refuses to fix. For the past...

This software never wants to work and has strange bugs that their team refuses to fix. For the past
8-months, I have been trying to send out emails on behalf of my clients. 9/10 times the images refuse to upload, forcing me to call their support line to have their team upload the images. The first person to answer the phone can never actually do this or fix the issue, so they need to set up a call with a case manager (NEVER on the same day you call, usually a day or two later). They ask you the same questions as the last call, then they upload the images on their end. This is usually a lengthy process, most times all the images are not uploaded and they have to put you back on hold while they add the other ones.

In order to send out an email every month, I have to go through the process outlined above. I am on month 8 and they are clearly aware of the issue but have not fixed it in any way.

Just on Friday, I was told they had to make a new case number and would call me back. I told them this email had to be sent today and confirmed that they would be calling me back within the hour. I was promised they would and of course, no call was received. We were not able to send out a very important and time-sensitive email to the patients. I'm writing this email on Monday as they never called me this morning either, forcing me to call in again only to find out the case numbers weren't even created (the whole reason they hung up on me to go do).

Pluspunten

I only use the newsletter section but it is not built well. I'd recommend Constant Contacts, MailChimp, or Active Demand.

Minpunten

In the newsletter section:

1. Images never want to load, not Jpeg or png. Causing me to call in every time I want to send out a newsletter or email (monthly).

2. If you try to go to the next screen without the email images loading, the entire newsletter deletes itself.

3. Half the time, images have gaps in between causing the email to look unprofessional. I thought it was something I was doing wrong, called in to see how to fix it - only to be told that's how their software works.

4. No preview line of text available to be added

4. Custom support line isn't great - or even good. Some are very friendly but it takes a long time to get ahold of a case manager to fix the issue and half the time they don't fix it, just make it work enough.

Casey H.
Totaalscore
  • Industry: Medische praktijk
  • Company size: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Very happy with SR

Beoordeeld op 9-12-2021

Very pleased. We switched from Weave and have had no issues.

Very pleased. We switched from Weave and have had no issues.

Pluspunten

The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically.

Minpunten

Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office.

Deb P.
Totaalscore
  • Industry: Gezondheid, wellness en fitness
  • Company size: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Solutionreach elevates our customer service

Beoordeeld op 15-7-2021

Solutionreach has allowed our team to improve the efficiency of daily operations by automating some...

Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Pluspunten

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Minpunten

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.

Overwogen alternatieven

Lighthouse 360

Redenen om voor Solutionreach te kiezen

When I switched many years ago, Soutionreach afforded the options of combining ease of appointment confirmation with digital check-in for the patient.

Overgestapt van

Demandforce

Redenen om over te stappen op Solutionreach

Truly, we had a wonderful sales person who listened to our needs and showed how SR could assist our office team. Customer service was definitely one of the best aspects of making the transition to a new platform.

Antwoord van Solutionreach

Deb,

Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review!

I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards.

Thank you again for taking time out of your busy day to share your experience with us.

5 van 202 worden weergegeven Lees alle reviews

Solutionreach - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Solutionreach.

Solutionreach kent de volgende prijsmodellen:

  • Vanaf: US$ 329,00/maand
  • Pricing model: Abonnement
  • Free Trial: Niet beschikbaar

What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Solutionreach heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Solutionreach ondersteunt de volgende talen:

Engels

Solutionreach ondersteunt de volgende apparaten:

We hebben geen informatie over welke integraties Solutionreach kent

Solutionreach biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

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