Hiver

Hiver

Manage customer support and sales leads right from Gmail

4,6/5 (52 review)

Hiver - Overzicht

Wat is Hiver?

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

KEY FEATURES:

Shared Mailboxes: Manage a shared email account like [email protected] or [email protected] from your Gmail. Delegate emails, and keep track of tasks.

Shared Labels: Share your Gmail labels to sync email conversations with your team. Hiver syncs replies and read status automatically.

Collision Alerts: Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Notes: Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Send Later: Schedule emails to be sent at a later time.

Hiver - Overzicht

Prijzen

Vanaf
US$ 11,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.


Hiver - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Canada, China, Europa en nog 5 andere, India, Latijns-Amerika, Middle-East and Africa, Verenigd Koninkrijk, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van Hiver:
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Hiver reviews

Hiver reviews

Totaalscore
4,6
/
5
Uitstekend
39

Zeer goed
10

Gemiddeld
0

Slecht
1

Erg slecht
2

Prijs-kwaliteitverhouding
4,3
Functies
4,4
Gebruiksgemak
4,5
Klantenondersteuning
4,7
94% heeft deze app aanbevolen
Bryn S.

Hiver has been a game changer our account management team!


Vertalen met Google
Juan david N.

Managing a team was never easier!

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.


Vertalen met Google
Andrea G.

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

None. Hiver completely derailed our operations at a period of peak media coverage.


Vertalen met Google
Melissa P.

Hiver Review

It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.


Vertalen met Google
Daniel J.

Hiver Is A Must For High Volume Inboxes


Vertalen met Google
Bryn S.
Sector: Informatietechnologie en -diensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Hiver has been a game changer our account management team!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 10-9-2019
Bron van de reviewer: Capterra

Pluspunten

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Minpunten

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Juan david N.
Sector: Consumentenelektronica
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Managing a team was never easier!

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 18-9-2019
Bron van de reviewer: Capterra

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Pluspunten

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Minpunten

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Andrea G.
Vertalen naar het Nederlands

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 4-3-2018
Bron van de reviewer: Capterra

None. Hiver completely derailed our operations at a period of peak media coverage.

Pluspunten

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Minpunten

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Melissa P.
Sector: Groothandel
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Hiver Review

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 21-2-2020
Bron van de reviewer: Capterra

It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Pluspunten

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Minpunten

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Daniel J.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen naar het Nederlands

Hiver Is A Must For High Volume Inboxes

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 12-9-2019
Bron van de reviewer: Capterra

Pluspunten

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Minpunten

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9,1/10
Gebaseerd op 52 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Hiver

Prijzen van Hiver

Vanaf
US$ 11,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly.

Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly.

Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly.

Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

Prijs-kwaliteitverhouding
4,3/5
Gebaseerd op 52 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Hiver - Functies

Hiver - Functies

API
Activiteitendashboard
Automatische meldingen
Beller-ID
CRM-integratie
Chatten
Communicatiebeheer
Contactenbeheer
Controle van oproepen
Instant Messaging
Integratie van derden
Oproepen doorsturen
Oproepen opnemen
Oproepen routeren
Rapportage en statistieken
Realtime meldingen
Realtime rapportage
Vergaderen
Videovergaderen
Voicemail
Functies
4,4/5
Gebaseerd op 52 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor Hiver

Aanvullende informatie voor Hiver

Voornaamste functies van Hiver

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

Pluspunten

1. Collaborate without adding clutter

Hiver allows your teammates to add a note to an email explaining the context. This note automatically gets shared with you. You can then reply to the note with your comments or feedback. This way intra-team email conversations can be kept to a bare minimum.

The chat-like simplicity of Email Notes allows you to review email threads, add comments, and get back to your work faster. Moreover, it keeps internal and external conversations separate as it is visible only to your teammates.

2. Assign tasks and set accountability

With Hiver's Shared Inbox, you can assign or delegate an email as a task to your teammate in a couple of clicks. Furthermore, Hiver allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Seamless employee onboarding

With Hiver's Shared Inbox, all you have to do is, add the all the relevant email threads to a Gmail Label and make it shareable using Hiver’s Shared Labels feature. The threads will get shared with the new employees in no time. This way they will be able to get up to speed quickly.

4. Schedule Email

With Hiver’s Shared Inbox, you will be able to schedule emails to influencers or prospects who live in other timezones right from your Gmail ‘Compose’ window.

Hiver's Shared Inbox also lets you snooze emails so that it comes back to the top of your inbox at later time or date. This way you will be able to deal with it when you want to. You can also use it as a reminder for when you have to write back or follow up with somebody.

5. Maintain consistency

Hiver’s Shared Inbox allows you to create email templates and share it with your teammates. This way you and your teammates can give a standard reply when faced with the same situation. It also saves time as users will be able to reply faster.

Hiver - Veelgestelde vragen

Hiver - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Hiver.

V. Welke prijsmodellen heeft Hiver te bieden?

Hiver kent de volgende prijsmodellen:

Vanaf: US$ 11,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

Lite Plan: $7/user/month when billed annually. $11/user/month when billed monthly. Growth Plan: $22/user/month when billed annually. $27/user/month when billed monthly. Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly. Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

V. Wat zijn de voornaamste functies van Hiver?

Hiver biedt de volgende functies:

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

V. Wat zijn de typische gebruikers van Hiver?

Hiver heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door Hiver ondersteund?

Hiver ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft Hiver te bieden?

Hiver kent de volgende prijsmodellen:

Abonnement

V. Biedt Hiver ondersteuning voor mobiele apparaten?

Hiver ondersteunt de volgende apparaten:

Android, iPhone

V. Met welke andere apps kan Hiver worden geïntegreerd?

Hiver kan worden geïntegreerd met de volgende toepassingen:

Maintenance Care, Slack, Zapier

V. Welke mate van ondersteuning heeft Hiver te bieden?

Hiver biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Telefonische ondersteuning, Video-instructies