Over RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Prijzen vanaf:

US$ 59,99/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 59,99/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

RepairShopr Software - 1
RepairShopr Software - 2
Nog 2 andere bekijken
RepairShopr Software - 1
RepairShopr Software - 2

Functies

Totaal aantal functies van RepairShopr: 68

  • Analyse van klantenservices
  • Barcode-/labelbeheer
  • Beheer van groothandelaren
  • Beheer van technici
  • Beoordelingsbeheer
  • Bestellingen automatiseren
  • Betalingen innen in de buitendienst
  • Betalingen verwerken
  • CRM
  • Catalogiseren/categoriseren
  • Contactenbeheer
  • Contactendatabase
  • Contract- en licentiebeheer
  • Controle van antwoorden via e-mail
  • Documenten opslaan
  • E-mailbeheer
  • E-mailmarketing
  • Elektronische handtekening
  • Facturen opstellen
  • Factureren
  • Factuurgeschiedenis
  • Intakebeheer
  • Interactie bijhouden
  • Interne chatintegratie
  • Inventarisatie
  • Kalender-/herinneringssysteem
  • Kennisbeheer
  • Klantenaccounts
  • Klantendatabase
  • Klantenondersteuning
  • Klantgeschiedenis
  • Kortingsbeheer
  • Leads beheren
  • Leveranciersbeheer
  • Marketingautomatisering
  • Meerdere winkels
  • Mobiele app
  • Mobiele toegang
  • Multilocatie
  • Offertes
  • Onderhoudsplanning
  • Online facturering
  • Online implementatie
  • Online tijdklok
  • Plannen
  • Prijsbeheer
  • Provisiebeheer
  • Referenties bijhouden
  • Reparatie bijhouden
  • Reparatietickets
  • Retail POS
  • Retourbeheer
  • Routering
  • Segmentering
  • Servicegeschiedenis
  • Streepjescodes en tickets scannen
  • Taakbeheer
  • Veelgestelde vragen
  • Verkooppunt
  • Verkooprapporten
  • Verzendbeheer
  • Verzoeken escaleren
  • Voor HVAC-bedrijven
  • Voorraadbeheer
  • Werkorderbeheer
  • Zelfserviceportal
  • Zoeken/filteren
  • eCommerce-beheer

Alternatieven

ConnectWise Automate

4,1
#1 alternatief voor RepairShopr
Vergroot de effectiviteit van je IT-teams en vereenvoudig elk aspect van je bedrijf met flexibele externe monitoring en...

Zendesk Suite

4,4
#2 alternatief voor RepairShopr
Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

Salesforce Sales Cloud

4,4
#3 alternatief voor RepairShopr
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Zoho Desk

4,5
#4 alternatief voor RepairShopr
Zoho Desk is een cloudgebaseerd helpdeskplatform dat is ontworpen om bedrijven van elke omvang te helpen bij het...

Reviews

Totaalscore

4,5 /5
(121)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,4/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,4/5

Heb je RepairShopr al?

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Schrijf een review!
5 van 121 reviews worden weergegeven
Christian
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Beoordeeld op 11-9-2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pluspunten

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Minpunten

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

90% coded, but A+ For Effort!

Beoordeeld op 25-7-2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pluspunten

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Minpunten

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Marshall
Totaalscore
  • Sector: Luxeartikelen en sieraden
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Not for jewelry stores

Beoordeeld op 3-8-2022

We tried, we really did. It's not for jewelry stores.

We tried, we really did. It's not for jewelry stores.

Pluspunten

It was cloud based and the design was clean.

Minpunten

It's a cell phone repair software marketed to jewelers.

Terrell
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good all around Customer management Software

Beoordeeld op 18-9-2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Pluspunten

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Minpunten

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Overwogen alternatieven

Zoho CRM, Zoho Desk en Zendesk Suite

Redenen om over te stappen op RepairShopr

Overall feature rich with easy pricing structure
Joe
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love RepairShopr

Beoordeeld op 23-2-2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Pluspunten

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Minpunten

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Overwogen alternatieven

RepairDesk en Salesforce Sales Cloud

Redenen om over te stappen op RepairShopr

Operated in a niche closest to what we needed.
5 van 121 worden weergegeven Lees alle reviews

RepairShopr - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over RepairShopr.

RepairShopr kent de volgende prijsmodellen:

  • Vanaf: US$ 59,99/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500

RepairShopr ondersteunt de volgende talen:

Engels

RepairShopr ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

RepairShopr kan worden geïntegreerd met de volgende toepassingen:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr biedt de volgende ondersteuningsopties:

Veelgestelde vragen/forum, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor RepairShopr.