Over RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Prijzen vanaf:

US$ 59,99/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

US$ 59,99/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Afbeeldingen

RepairShopr Software - 1
RepairShopr Software - 2
Nog 2 andere bekijken
RepairShopr Software - 1
RepairShopr Software - 2

Functies

Totaal aantal functies van RepairShopr: 68

  • Analyse van klantenservices
  • Barcode-/labelbeheer
  • Beheer van groothandelaren
  • Beheer van technici
  • Beoordelingsbeheer
  • Bestellingen automatiseren
  • Betalingen innen in de buitendienst
  • Betalingen verwerken
  • CRM
  • Catalogiseren/categoriseren
  • Contactenbeheer
  • Contactendatabase
  • Contract- en licentiebeheer
  • Controle van antwoorden via e-mail
  • Documenten opslaan
  • E-mailbeheer
  • E-mailmarketing
  • Elektronische handtekening
  • Facturen opstellen
  • Factureren
  • Factuurgeschiedenis
  • Intakebeheer
  • Interactie bijhouden
  • Interne chatintegratie
  • Inventarisatie
  • Kalender-/herinneringssysteem
  • Kennisbeheer
  • Klantenaccounts
  • Klantendatabase
  • Klantenondersteuning
  • Klantgeschiedenis
  • Kortingsbeheer
  • Leads beheren
  • Leveranciersbeheer
  • Marketingautomatisering
  • Meerdere winkels
  • Mobiele app
  • Mobiele toegang
  • Multilocatie
  • Offertes
  • Onderhoudsplanning
  • Online facturering
  • Online implementatie
  • Online tijdklok
  • Plannen
  • Prijsbeheer
  • Provisiebeheer
  • Referenties bijhouden
  • Reparatie bijhouden
  • Reparatietickets
  • Retail POS
  • Retourbeheer
  • Routering
  • Segmentering
  • Servicegeschiedenis
  • Streepjescodes en tickets scannen
  • Taakbeheer
  • Veelgestelde vragen
  • Verkooppunt
  • Verkooprapporten
  • Verzendbeheer
  • Verzoeken escaleren
  • Voor HVAC-bedrijven
  • Voorraadbeheer
  • Werkorderbeheer
  • Zelfserviceportal
  • Zoeken/filteren
  • eCommerce-beheer

Alternatieven

Zendesk Suite

4,4
#0 alternatief voor RepairShopr
Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

QuickBooks Desktop Enterprise

4,5
#1 alternatief voor RepairShopr
QuickBooks Enterprise is boekhoudsoftware voor kleine bedrijven die gebruikers realtime toegang biedt tot informatie...

ConnectWise Automate

4,1
#2 alternatief voor RepairShopr
Vergroot de effectiviteit van je IT-teams en vereenvoudig elk aspect van je bedrijf met flexibele externe monitoring en...

Salesforce Sales Cloud

4,4
#3 alternatief voor RepairShopr
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Reviews

Totaalscore

4,5 /5
(124)
Prijs-kwaliteitverhouding
4,4/5
Functies
4,4/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,3/5

Heb je RepairShopr al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 124 reviews worden weergegeven
Mark
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Repair Ticketing System

Beoordeeld op 13-5-2019

RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction...

RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for.

Pluspunten

Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it.

Minpunten

Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features.

Matt
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Made my business much more organized!

Beoordeeld op 2-12-2017

Made my life easier!

Made my life easier!

Pluspunten

Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Minpunten

The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up.
That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

Timothy
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Underdeveloped software, support is slow and under skilled but has potential.

Beoordeeld op 24-5-2017

The best part of the software is that most things are all in a single place. The cost is low enough...

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pluspunten

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Minpunten

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Chad
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent all inclusive program backed by perfect support

Beoordeeld op 8-6-2019

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i...

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pluspunten

The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Minpunten

We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

Lee
Totaalscore
  • Sector: Computernetwerken
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

***The best product on the market, backed by the most aggressive and prompt support team***

Beoordeeld op 26-9-2016

We are very pleased with your product as it has a lot of potential and many features that we feel...

We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software.

Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent!

We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates.

Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).

Pluspunten

Everything. It is easy to use and works proficiently.

Minpunten

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

5 van 124 worden weergegeven Lees alle reviews

RepairShopr - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over RepairShopr.

RepairShopr kent de volgende prijsmodellen:

  • Vanaf: US$ 59,99/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500

RepairShopr ondersteunt de volgende talen:

Engels

RepairShopr ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

RepairShopr kan worden geïntegreerd met de volgende toepassingen:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr biedt de volgende ondersteuningsopties:

Veelgestelde vragen/forum, Telefonische ondersteuning, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor RepairShopr.