Fixably

Over Fixably
Fixably is cloudgebaseerde servicebeheersoftware die reparatieservicetechnici helpt reparatieprocessen te automatiseren en logistiek, inventaris, betalingen en meer af te handelen op een gecentraliseerd platform. Managers kunnen aanpasbare workflows instellen, reparatieorders volgen en de functie voor automatisch aanvullen gebruiken om gegevens in het systeem in te voeren.
Met Fixably kunnen technici met klanten communiceren via e-mails of sms-berichten, servicecontracten beheren en inzicht krijgen in de bestellingen van klanten en derden door middel van grafieken. Organisaties kunnen de omzet en het aantal ontvangen of voltooide reparaties dagelijks, wekelijks en maandelijks in realtime op dashboards volgen. Serviceprofessionals kunnen POP-, CLC-, WCR- en andere bestanden beheren, automatisch inkoopfacturen genereren en documenten van klanten in meerdere talen vertalen.
Fixably integreert probleemloos met GSX (Global Service Exchange) van Apple en verschillende systemen van derden. Bedrijven kunnen ook selfserviceportals met whitelabel maken, zodat klanten toegang hebben tot communicatie- en betalingsgegevens. Andere functies zijn onder meer POS, gegevensimport/-export, automatisering van het inkoopboek, sms-gateway en robotworkflows.
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Reviews
Heb je Fixably al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Review of Fixably
Beoordeeld op 30-9-2020
Fixably is a one stop shop for powerful repair processing and customer centric service portal....
Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.
Pluspunten
I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product.
Minpunten
When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one.
- Sector: Computerhardware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
An effective, intuitive and efficient all in one solution
Beoordeeld op 6-4-2022
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes,...
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost.
Pluspunten
The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.
Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.
Repair tracking and insights are the best out of any solution we've tried.
Performance and Stability has been impressive and incredibly reliable.
The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
Minpunten
There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.
The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
- Sector: Computerhardware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A fantastic solution for Apple Authorised Service Providers
Beoordeeld op 8-10-2020
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our...
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish.
Pluspunten
Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient.
Minpunten
There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly.
- Sector: Detailhandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
A great solution for service providers
Beoordeeld op 10-1-2022
Fixably is a great product for service providers across a number of different industries. Integratio...
Fixably is a great product for service providers across a number of different industries. Integration with Apple's systems has created a high degree of efficiency within our process. The feedback from our teams is that they enjoy using Fixably on a day to day basis as they need to spend less time working on administrative tasks. New and interesting features are always in the pipeline and Fixably's team is generally great to collaborate with on new ideas or challenges.
Pluspunten
For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.
Minpunten
When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.
- Sector: Consumentenelektronica
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best ERP
Beoordeeld op 25-8-2020
Pluspunten
The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication.
Minpunten
Still in development. However the team reacts fast whenever there is a problem.
Fixably - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Fixably.V. Welke prijsmodellen heeft Fixably te bieden?
Fixably kent de volgende prijsmodellen:
- Vanaf: US$ 1,00/jaar
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van Fixably?
Fixably heeft de volgende typische klanten:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Fixably ondersteund?
Fixably ondersteunt de volgende talen:
Deens, Duits, Engels, Estisch, Fins, Nederlands, Noors, Spaans, Zweeds
V. Biedt Fixably ondersteuning voor mobiele apparaten?
Fixably ondersteunt de volgende apparaten:
V. Met welke andere apps kan Fixably worden geïntegreerd?
Fixably kan worden geïntegreerd met de volgende toepassingen:
Slack, Stripe, Tyro, nShift
V. Welke mate van ondersteuning heeft Fixably te bieden?
Fixably biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning
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