SolarWinds Service Desk

SolarWinds Service Desk
Over SolarWinds Service Desk
Samanage stelt moderne organisaties over de hele wereld in staat om hun werknemers een superieure service-ervaring te bieden. De Samanage-software voor IT-servicebeheer versnelt de efficiëntie en het overzicht van de gevraagde en geleverde diensten binnen een organisatie, waardoor het eenvoudig wordt om de procesverbetering en een hogere productiviteit continu te stroomlijnen. Door middel van ongekende flexibiliteit en schaalbaarheid biedt Samanage organisaties de mogelijkheid om snel en consistent de diensten te leveren die werknemers nodig hebben om hun werk gedaan te krijgen.
De volledig geïntegreerde oplossing voor servicedesk- en middelenbeheer maakt gebruik van een platform voor SaaS/meervoudige gebruikers, waardoor interne dienstverleners hun processen kunnen stroomlijnen en de productiviteit kunnen verhogen. De revolutionaire gebruikersinterface biedt een ongeëvenaarde gebruikerservaring en maakt maatwerk zonder codering mogelijk, waardoor klanten binnen slechts enkele dagen een robuuste oplossing voor IT-servicemanagement (ITSM) volledig kunnen implementeren.
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Reviews
Heb je SolarWinds Service Desk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Biotechnologie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Samanage is an easy to use solution that makes my life so much easier
Beoordeeld op 30-8-2018
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is...
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
Pluspunten
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
Minpunten
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.

- Sector: Milieudiensten
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Huge Upgrade
Beoordeeld op 4-12-2019
Overall experience with this product have been great so far. Our employees use this platform more...
Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. A+ on customer support.
Pluspunten
I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen.
Minpunten
We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item.
Overwogen alternatieven
Zendesk SuiteRedenen om voor SolarWinds Service Desk te kiezen
We needed a friendlier GUI with more User integration.Redenen om over te stappen op SolarWinds Service Desk
Cost to features were a big plus. We got everything out of the box with Service Desk that we need currently.- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Good Out-Of-Box product for small, scalable team
Beoordeeld op 10-10-2018
We were attempting to solve the issue of ticket management in the IT department. While it was a...
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Pluspunten
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
Minpunten
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent ITSM tool
Beoordeeld op 19-10-2020
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best...
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Pluspunten
Ease of use and customisation. Customer services
Minpunten
Reporting is limited. Even customisation in reporting is limited
Redenen om voor SolarWinds Service Desk te kiezen
Price and lack of ITIL supportOvergestapt van
JiraRedenen om over te stappen op SolarWinds Service Desk
Price, Ease of use and customisation, Customer services- Sector: Nutsbedrijven
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
New to SolarWinds Service Desk--Perfect fit for us!
Beoordeeld op 16-9-2020
I am Super Happy with this software. I am the administrator and I love having the ability to make...
I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
Pluspunten
Efficiency--There are so many things that can be updated from the main page that lists your incidents. Very easy to learn and to use.
Minpunten
Integration with Active Directory. We were able to setup Single Sign-On, but it wasn't as smooth as I would've liked. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup.
Redenen om voor SolarWinds Service Desk te kiezen
The previous software was pretty clunky, having to go to several different screens to make different updates on the same ticket. With Service Desk, I can make many of those changes without even having to open the the ticket itself.Redenen om over te stappen op SolarWinds Service Desk
Overall, the user interface just seemed easier to navigate. The price was also better than the alternatives. All around, I just had a really good feeling about this software from the beginning. I actually chose this over the software that I had recommended initially.SolarWinds Service Desk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over SolarWinds Service Desk.V. Welke prijsmodellen heeft SolarWinds Service Desk te bieden?
SolarWinds Service Desk kent de volgende prijsmodellen:
- Vanaf: US$ 39,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van SolarWinds Service Desk?
SolarWinds Service Desk heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door SolarWinds Service Desk ondersteund?
SolarWinds Service Desk ondersteunt de volgende talen:
Chinees, Chinees, Duits, Engels, Frans, Japans, Koreaans, Portugees, Spaans
V. Biedt SolarWinds Service Desk ondersteuning voor mobiele apparaten?
SolarWinds Service Desk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan SolarWinds Service Desk worden geïntegreerd?
SolarWinds Service Desk kan worden geïntegreerd met de volgende toepassingen:
Azure Active Directory, Dropbox Business, Gmail, Google Analytics 360, Google Drive, Google Workspace, Harvest, Jamf Connect, Jira, LogMeIn Central, LogMeIn Rescue, Microsoft Azure, Nmap, Okta, OneLogin, Salesforce Sales Cloud, Slack, TeamViewer Remote, Zapier, Zendesk Suite
V. Welke mate van ondersteuning heeft SolarWinds Service Desk te bieden?
SolarWinds Service Desk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor SolarWinds Service Desk.
- Klantenservice software
- Helpdesk software
- ITSM-software
- IT-asset management software
- Issue tracking software
- ICT-beheersoftware
- IT-service software
- Servicedesk software
- CMDB-software
- Knowledge management tools
- Knowledge Base Software
- Procurement software
- Risicomanagement software
- Licentiebeheer software
- Incident management software
- IT-ticketing systemen