KidKare

The programs are constantly improving and building to improve record keeping with an ease for the user. The platform requires minimal training, which saves a tremendous amount of time/effort in onboarding new staff. The accounting features have greatly improved our management.

Using the software the past year and a half, I have not run into any issues. A few questions which have been swiftly remedied/supported by their customer care team.

I like the accounting software to keep track of my expenses. My problem is with the payment system and customer service.

I have been using the e-pay system for 4 weeks. It only worked twice. My invoices are sent out on Friday and my deposits reach the bank on Thursday. That is a long time in my opinion. I could deal with this if I actually got paid. My parents are set up for auto pay and I pay the transaction fee for them. This is the second time that the KidKare/Epay system had a "problem" and no auto payments went through so I did not get paid. With a holiday this week, I probably will not get paid until next Monday. This is unacceptable. I will be switching back to Brightwheel. They were never late, had a faster turnaroud time, and I never had an issue with getting paid. I was assured this is very rare but I don't believe that. And they make it out to be so easy to fix by parents sending checks or clicking autopay which takes time for all of us.

i love how easy it is to use and navigate through the website for the most part. I use quick books for my payroll but it is extremely complicated to create invoices and log everyday expenses for my business and that is why I have chosen to continue to use kidkare.

I would say that there are a few things that are little complicated and not very user friendly, like creating a custom menu to use every month, it takes entirely way to long to create, and trying to figure out how to reuse a menu every month is a little complicated as well. it seems like every time i try to re use a menu for the next month it always skips days and i have to go in and fill in the blanks.
I also wish that there was a way to automatically check every child in for a meal that way i am not having to click on each individual child and then if there is one child that was not there for that meal i could just unclick their name.
When trying to send in a report for the month it can take all day to even send it in because the website seems to shut down.