Over SpotOn

SpotOn Restaurant is een cloudgebaseerd POS-platform dat kleine tot middelgrote bedrijven in de horeca helpt bij het stroomlijnen van online betalingen, tafelbestellingen en fraudebescherming. Met de module voor arbeidsbeheer kunnen gebruikers de uren, fooien, ploegendiensten en meer van werknemers verwerken.

Belangrijke functionaliteiten van SpotOn Restaurant zijn het beheer van cadeaubonnen, het creëren van loyaliteitsprogramma's, orderbeheer, gesplitste rekeningen, mobiele toegang en fooienbeheer. Teams kunnen draagbare apparaten met tafelopstellingen gebruiken om online bestelmenu's weer te geven, stations op meerdere locaties te controleren en menu-updates in realtime te ontvangen, zodat managers vacatures, goedkeuringen en kortingen kunnen beheren.

SpotOn Restaurant biedt aanpasbare menu's, huisaccounts, gesplitste bestellingen en geautomatiseerde menugangen, waardoor bedrijven hun front-end-activiteiten kunnen stroomlijnen. De oplossing helpt gebruikers bij het genereren van aanpasbare rapporten op basis van statistieken zoals betalingstype of omzet, en ze ontvangen updates per uur of per dag om inzicht te krijgen in de verkoop per station, prestaties van werknemers, productmix, omzet en arbeid per uur.

Met de zoekfunctionaliteit van SpotOn Restaurant kunnen teams ontvangstbewijzen zoeken die naar klanten kunnen worden gemaild om de communicatie te vergemakkelijken. Het platform biedt ook fraudebescherming voor loyaliteits- en cadeaubonnen, waardoor naleving van wettelijke normen wordt gewaarborgd.


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Twijfels over SpotOn? Vergelijk met een populair alternatief

SpotOn

4,3 (339)
VS.
Meeste reviews

Beginprijs

US$ 99,00
maand
€ 109,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

176
110

Integraties

27
54

Gebruiksgemak

4,2 (339)
4,1 (980)

Prijs-kwaliteitverhouding

4,2 (339)
3,9 (980)

Klantenservice

4,2 (339)
4,0 (980)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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4,0
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4,3
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Reviews

Totaalscore

4,3 /5
(339)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,2/5
Gebruiksgemak
4,2/5
Klantenondersteuning
4,2/5

Heb je SpotOn al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 339 reviews worden weergegeven
Rick
Rick
Totaalscore
  • Sector: Kantoorbenodigdheden
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A True Game Changer

Beoordeeld op 30-1-2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pluspunten

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Minpunten

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

MARIA
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Exceptional Service from Spot On/[sensitive content hidden]

Beoordeeld op 19-2-2024

Pluspunten

I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible.

One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers.

Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision.

Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.

Minpunten

A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.

Overwogen alternatieven

Toast POS

Redenen om voor SpotOn te kiezen

Cake's customer service went downhill since the change of ownership.

Overgestapt van

CAKE POS

Redenen om over te stappen op SpotOn

They offered better price that fit our budget.

Antwoord van SpotOn

Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.

Kyesha
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Do not do it

Beoordeeld op 11-10-2024

I want to love spot n but I can't. I've probably work for them more than I do running my restaurant....

I want to love spot n but I can't. I've probably work for them more than I do running my restaurant. Its so embarrassing.

Pluspunten

The set up was easy, the system is user friendly.

Minpunten

If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix.

Overwogen alternatieven

Toast POS

Redenen om voor SpotOn te kiezen

They sold me with offline payment processing

Overgestapt van

Clover

Redenen om over te stappen op SpotOn

Sales person sold the offline payment well
GABRIELA
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Customer support is always amazing!

Beoordeeld op 23-2-2024

Customer service representative, [sensitive content hidden], has been with me throughout this...

Customer service representative, [sensitive content hidden], has been with me throughout this journey, always assisting me in finding solutions for specific issues. He has shown great patience and is bilingual, communicating with me in my native language. An amazing individual,[sensitive content hidden] is my go-to person for any topic my boss asks me about in Spoton. We have been traveling together for a year.

Pluspunten

I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days) . SpotOn offers numerous benefits, including integration with Doordash, Uber Eats, and other platforms for receiving online orders, e-gift cards, and much more.

Minpunten

I would like to implement sending text messages to customers, also another business offers an AI to answer phone calls as a filter to connect with real customers by phone when we get a call. If we implement this, we will be the first to do so.

Antwoord van SpotOn

We appreciate your feedback, Gabriela, and want to thank you for taking the time to leave us a review. We are so happy to hear about your experience with our products and customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on text messaging, and AI phone calls to the appropriate teams. Thank you for being a part of the SpotOn family.

Daniel
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

[sensitive content hidden] is STELLAR

Beoordeeld op 14-2-2024

Overall things are great. The support system is much improved than it was originally. I would...

Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.

Pluspunten

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

Minpunten

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Antwoord van SpotOn

We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations.
We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use.
Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.

5 van 339 worden weergegeven Lees alle reviews

SpotOn - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SpotOn.

SpotOn kent de volgende prijsmodellen:

  • Vanaf: US$ 99,00/maand
  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Niet beschikbaar

SpotOn heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

SpotOn ondersteunt de volgende talen:

Engels

SpotOn ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

SpotOn kan worden geïntegreerd met de volgende toepassingen:

7shifts, Apple Pay, Auto Decision Platform, BevSpot Food and Beverage Management, Craftable, DAVO, DolceClock, DoorDash, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo

SpotOn biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor SpotOn.