SpotOn

Over SpotOn

SpotOn Restaurant is een cloudgebaseerd POS-platform dat kleine tot middelgrote bedrijven in de horeca helpt bij het stroomlijnen van online betalingen, tafelbestellingen en fraudebescherming. Met de module voor arbeidsbeheer kunnen gebruikers de uren, fooien, ploegendiensten en meer van werknemers verwerken.

Belangrijke functionaliteiten van SpotOn Restaurant zijn het beheer van cadeaubonnen, het creëren van loyaliteitsprogramma's, orderbeheer, gesplitste rekeningen, mobiele toegang en fooienbeheer. Teams kunnen draagbare apparaten met tafelopstellingen gebruiken om online bestelmenu's weer te geven, stations op meerdere locaties te controleren en menu-updates in realtime te ontvangen, zodat managers vacatures, goedkeuringen en kortingen kunnen beheren.

SpotOn Restaurant biedt aanpasbare menu's, huisaccounts, gesplitste bestellingen en geautomatiseerde menugangen, waardoor bedrijven hun front-end-activiteiten kunnen stroomlijnen. De oplossing helpt gebruikers bij het genereren van aanpasbare rapporten op basis van statistieken zoals betalingstype of omzet, en ze ontvangen updates per uur of per dag om inzicht te krijgen in de verkoop per station, prestaties van werknemers, productmix, omzet en arbeid per uur.

Met de zoekfunctionaliteit van SpotOn Restaurant kunnen teams ontvangstbewijzen zoeken die naar klanten kunnen worden gemaild om de communicatie te vergemakkelijken. Het platform biedt ook fraudebescherming voor loyaliteits- en cadeaubonnen, waardoor naleving van wettelijke normen wordt gewaarborgd.


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Twijfels over SpotOn? Vergelijk met een populair alternatief

SpotOn

4,4 (285)
VS.
Meeste reviews

Beginprijs

US$ 25,00
maand
€ 89,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

175
111

Integraties

31
58

Gebruiksgemak

4,3 (285)
4,1 (945)

Prijs-kwaliteitverhouding

4,4 (285)
3,9 (945)

Klantenservice

4,4 (285)
4,0 (945)

Alternatieven

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4,4
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Lightspeed Retail

4,1
#2 alternatief voor SpotOn
Lightspeed Retail is een complete tool voor POS en voorraadbeheer die tijdrovende taken zoals voorraadbeheer en...

Chargebee

4,3
#3 alternatief voor SpotOn
Met Chargebee kun je je terugkerende facturering en abonnementen beheren doordat het werkt als een laag van facturerings...

Vend

4,2
#4 alternatief voor SpotOn
Vend is krachtige POS-software, voorraadbeheer, e-commerce en klantentrouw voor de detailhandel. Verkoop in de winkel,...

Reviews

Totaalscore

4,4 /5
(285)
Prijs-kwaliteitverhouding
4,4/5
Functies
4,4/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,4/5

Heb je SpotOn al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 285 reviews worden weergegeven
Rick
Totaalscore
  • Sector: Kantoorbenodigdheden
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A True Game Changer

Beoordeeld op 30-1-2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pluspunten

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Minpunten

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sheila
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Great product that needs fine tuning

Beoordeeld op 27-5-2023

Customer service has been great and they are always kind. They helped go through the system when I...

Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.

Pluspunten

I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.

Minpunten

I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.

Antwoord van SpotOn

Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.

Emily
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Spot on replaces Emagine POS

Beoordeeld op 21-8-2023

1-10, id say 2

1-10, id say 2

Pluspunten

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

Minpunten

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

Antwoord van SpotOn

That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact [email protected].

Jennifer
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

[sensitive content hidden] Review

Beoordeeld op 23-8-2023

Pluspunten

Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.

Minpunten

For this particular task, everything was good.

Antwoord van SpotOn

Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Yuka
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review from Cassava

Beoordeeld op 10-4-2023

after the learning curve it's been really amazing.

after the learning curve it's been really amazing.

Pluspunten

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

Minpunten

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

Overwogen alternatieven

Square Payments

Redenen om voor SpotOn te kiezen

Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.

Redenen om over te stappen op SpotOn

Because of [sensitive content hidden], and because SpotOn offers in-person installation.

Antwoord van SpotOn

Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.

5 van 285 worden weergegeven Lees alle reviews

SpotOn - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over SpotOn.

SpotOn kent de volgende prijsmodellen:

  • Vanaf: US$ 25,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Niet beschikbaar

SpotOn heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

SpotOn ondersteunt de volgende talen:

Engels

SpotOn ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

SpotOn kan worden geïntegreerd met de volgende toepassingen:

7shifts, ADP, Apple Pay, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo

SpotOn biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor SpotOn.