---
description: Gedetailleerde beoordelingen over ProProfs Help Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk ProProfs Help Desk met soortgelijke producten.
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title: ProProfs Help Desk reviews, prijzen en scores | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [ProProfs Help Desk](/software/130635/proprofs-help-desk)

# ProProfs Help Desk

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> De helpdesk van ProProfs is een alles-in-één helpdeskoplossing die het volledige klantondersteuningsproces stroomlijnt. Bedrijven kunnen alle klantgerichte inboxen op één platform beheren, tickets van begin tot eind volgen, samenwerken met medewerkers aan tickets en klachten en problemen oplossen.
> 
> Oordeel: score van **4.9/5** door 14 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.9/5** | 14 Reviews |
| Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews |
| Functies | 4.6/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: ProProfs
- **Opgericht**: 2008

## Commerciële context

- **Beginprijs**: US$ 0,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Anguilla, Antigua en Barbuda, Argentinië, Aruba, Australië, Bahama’s, Bahrein, Barbados, België, Belize, Bermuda, Brazilië, Britse Maagdeneilanden, Canada, China, Cookeilanden, Costa Rica, Cuba en 75 meer

## Functies

- API
- Aanpasbare branding
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Alerts/Escalation
- Analytics
- Autoresponders
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Chatbot
- Chatten/messaging
- Communicatie via meerdere kanalen
- Dashboard
- E-mailbeheer
- E-mailsjablonen
- Enquêtes en feedback
- Geautomatiseerde routing
- Gedeelde inboxes
- Gestandaardiseerde antwoorden
- Helpdeskbeheer

## Integraties (1 in totaal)

- ProProfs Chat

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software)
- [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software)
- [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software)
- [Servicedesk software](https://www.getapp.nl/directory/1249/service-desk/software)
- [Email software](https://www.getapp.nl/directory/306/email-management/software)

## Alternatieven

1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [HubSpot Service Hub](https://www.getapp.nl/software/119575/hubspot-service-hub) — 4.4/5 (190 reviews)
3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [JIRA Service Management](https://www.getapp.nl/software/91811/jira-service-management) — 4.5/5 (770 reviews)
5. [TeamSupport](https://www.getapp.nl/software/8670/teamsupport) — 4.5/5 (848 reviews)

## Reviews

### "I see a lot of potential in this young tool" — 4.0/5

> **Ashutosh** | *7 oktober 2021* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more.
> 
> **Minpunten**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try.
> 
> Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses.

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### "Fruitful Customer Help for Businesses" — 5.0/5

> **Gestione** | *29 april 2024* | Maritiem | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies.
> 
> **Minpunten**: ProProfs has nothing lowering the entire performance in managing businesses or clients.

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### "Take support to your table" — 4.0/5

> **Maya** | *11 januari 2021* | Computersoftware | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: It's very easy to use and has great customer support\!
> 
> **Minpunten**: I wish the deployment would be upgraded for ios users.

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### "ProProfs Help has Impressive Customer Help" — 5.0/5

> **Annex** | *6 mei 2024* | Medische praktijk | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected.
> 
> **Minpunten**: ProProfs Help has impressive price range and operational assistance.

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### "Meet your SLAs and delight customers" — 5.0/5

> **Geverifieerde reviewer** | *27 november 2022* | Administratie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined.
> 
> **Minpunten**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet.
> 
> Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention.

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## Links

- [Bekijk op GetApp](https://www.getapp.nl/software/130635/proprofs-help-desk)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.getapp.de/software/130635/proprofs-help-desk> |
| de-AT | <https://www.getapp.at/software/130635/proprofs-help-desk> |
| en | <https://www.getapp.com/customer-service-support-software/a/proprofs-help-desk/> |
| en-AE | <https://www.getapp.ae/software/130635/proprofs-help-desk> |
| en-AU | <https://www.getapp.com.au/software/130635/proprofs-help-desk> |
| en-CA | <https://www.getapp.ca/software/130635/proprofs-help-desk> |
| en-GB | <https://www.getapp.co.uk/software/130635/proprofs-help-desk> |
| en-IE | <https://www.getapp.ie/software/130635/proprofs-help-desk> |
| en-NZ | <https://www.getapp.co.nz/software/130635/proprofs-help-desk> |
| en-SG | <https://www.getapp.sg/software/130635/proprofs-help-desk> |
| en-ZA | <https://www.getapp.za.com/software/130635/proprofs-help-desk> |
| es | <https://www.getapp.es/software/130635/proprofs-help-desk> |
| es-CL | <https://www.getapp.cl/software/130635/proprofs-help-desk> |
| es-CO | <https://www.getapp.com.co/software/130635/proprofs-help-desk> |
| es-MX | <https://www.getapp.com.mx/software/130635/proprofs-help-desk> |
| fr | <https://www.getapp.fr/software/130635/proprofs-help-desk> |
| fr-BE | <https://fr.getapp.be/software/130635/proprofs-help-desk> |
| fr-CA | <https://fr.getapp.ca/software/130635/proprofs-help-desk> |
| nl | <https://www.getapp.nl/software/130635/proprofs-help-desk> |
| nl-BE | <https://www.getapp.be/software/130635/proprofs-help-desk> |
| pt | <https://www.getapp.com.br/software/130635/proprofs-help-desk> |
| pt-PT | <https://www.getapp.pt/software/130635/proprofs-help-desk> |

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