--- description: Gedetailleerde beoordelingen over XM for Customer Experience: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk XM for Customer Experience met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Enquête software](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.nl/software/130147/customer-frontlines Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.getapp.nl/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM is een platform voor het beheer van klantervaringen waarmee bedrijven feedback van meerdere kanalen kunnen verzamelen en het klantentraject kunnen verbeteren. Belangrijke functies zijn onder meer gepersonaliseerde consumenteninzichten, trendanalyse, digitaal reputatiebeheer en op gedrag gebaseerde voorspellingen. > > Oordeel: score van **4.6/5** door 255 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 255 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Qualtrics - **Locatie**: Palo Alto, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 1.500,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Fins, Frans, Iers, Italiaans, Japans, Koreaans, Nederlands, Spaans - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Costa Rica, Duitsland, Frankrijk, Ierland, India, Italië, Japan, Mexico, Nederland, Oostenrijk, Puerto Rico, Spanje en 5 meer ## Functies - 360-gradenfeedback - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanpasbare vragen - Activiteiten volgen - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse van klantenservices - Analytics - Anonieme feedback - Antwoordbeheer - Automatische transcriptie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen ## Integraties (38 in totaal) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... en 23 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Enquête software](https://www.getapp.nl/directory/234/survey/software) ## Gerelateerde categorieën - [Enquête software](https://www.getapp.nl/directory/234/survey/software) - [Review management software](https://www.getapp.nl/directory/575/feedback-and-reviews-management/software) - [Klantbehoud software](https://www.getapp.nl/directory/3876/customer-retention/software) - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) ## Alternatieven 1. [Typeform](https://www.getapp.nl/software/91581/typeform) — 4.7/5 (954 reviews) 2. [SurveyMonkey](https://www.getapp.nl/software/2371/surveymonkey) — 4.6/5 (10452 reviews) 3. [Jotform](https://www.getapp.nl/software/10191/jotform-4-0) — 4.7/5 (2876 reviews) 4. [Connecteam](https://www.getapp.nl/software/105401/connecteam) — 4.6/5 (5189 reviews) 5. [SurveySparrow](https://www.getapp.nl/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "A great product" — 4.0/5 > **Rehma** | *5 oktober 2018* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Minpunten**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *4 mei 2019* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Minpunten**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Geverifieerde reviewer** | *12 september 2018* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Minpunten**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *1 juni 2018* | Hoger onderwijs | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Minpunten**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12 maart 2018* > > **Pluspunten**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Minpunten**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.getapp.nl/software/130147/customer-frontlines?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/130147/customer-frontlines) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens