BotXO

BotXO is a powerful AI Chatbot builder

4,3 /5 (12 review) Schrijf een review!

BotXO - Overzicht

Wat is BotXO?

About BotXO

A Danish & Spanish tech startup providing a Conversational AI Platform where SMEs and Enterprises can build AI chatbots without any coding. BotXO customers span across 13 countries in Europe and the US. BotXO is trusted by brands such as Carlsberg, Booking.com, Rockwool, Trustpilot, KPMG, Deloitte, Zendesk and AKQA.

The mission behind the BotXO Platform is to make AI accessible and easy to use for non coders too. BotXO’s main market is Europe, and by offering Conversational AI that understands local European languages and tools that any line-of-business employee can use, it enables European companies to enter the AI era faster and capture the opportunities therein.

The BotXO technology is 100% proprietary and European-built. An independent research paper from March 2020, conducted by experts in Natural Language Processing & Machine Learning from Copenhagen University and the Alexandra Institute have proven that BotXO’s language models outperform those of Google and other international companies.

BotXO - Overzicht

Prijzen

Vanaf
€ 500,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime


BotXO - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Duitsland
Ondersteunde talen
Deens, Nederlands, Engels, Fins, Frans en nog 7 andere, Duits, Italiaans, Noors, Pools, Spaans, Zweeds, Oekraïens

Media

Pre-built chatbot templates with editing capabilities
Natural language understanding for customer support teams
E-commerce chatbot with product suggestions
BotXO-video BotXO-video BotXO-video BotXO-video BotXO-video BotXO-video Schermopname van BotXO: Pre-built chatbot templates with editing capabilities Schermopname van BotXO: Natural language understanding for customer support teams Schermopname van BotXO: E-commerce chatbot with product suggestions

BotXO reviews

BotXO reviews

Totaalscore
4,3
/
5
Uitstekend
6

Zeer goed
4

Gemiddeld
2

Slecht
0

Erg slecht
0

Prijs-kwaliteitverhouding
4,3
Functies
4,3
Gebruiksgemak
4,3
Klantenondersteuning
4,6
83% heeft deze app aanbevolen
David E.

Strong & very reasonably priced bot solution from a service oriented company.


Vertalen met Google
Casper M.

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.


Vertalen met Google
Benjamin D.

Worth the monet


Vertalen met Google
Mark D.

Fantastic platform to build your chat bot!

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.


Vertalen met Google
Peder R.

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.


Vertalen met Google
David E.
Sector: Entertainment
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Strong & very reasonably priced bot solution from a service oriented company.

Wekelijks 1-5 maanden lang gebruikt
Beoordeeld op 15-4-2020
Bron van de reviewer: Capterra

Pluspunten

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Minpunten

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Casper M.
Sector: Consumentendiensten
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Bot software that works

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 27-2-2020
Bron van de reviewer: Capterra

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pluspunten

The integration options. Secondary the drag n drop interface, where you build your magic.

Minpunten

Like any other skill you try to learn, it takes time before you master the skill.

Vertalen naar het Nederlands

Antwoord van BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Benjamin D.
Sector: Verzekeringen
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Worth the monet

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 27-2-2020
Bron van de reviewer: Capterra

Pluspunten

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Minpunten

The lack of Analytics data
The confusing setup when the bot is large

Vertalen naar het Nederlands

Antwoord van BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 7.0/10

Mark D.
Sector: Levensmiddelen- en drankenindustrie
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Fantastic platform to build your chat bot!

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 26-5-2020
Bron van de reviewer: Capterra

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.

Pluspunten

The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Minpunten

I would like some more easy options to export items / flows for translation to another languages.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Peder R.
Sector: Schoolleiding
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Great software to build your chatbot

Anders 6-12 maanden lang gebruikt
Beoordeeld op 26-2-2020
Bron van de reviewer: Capterra

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pluspunten

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Minpunten

Not really any, I feel like this is a great choice.

Vertalen naar het Nederlands

Antwoord van BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
8,8/10
Gebaseerd op 12 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van BotXO

Prijzen van BotXO

Vanaf
€ 500,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

Prijs-kwaliteitverhouding
4,3/5
Gebaseerd op 12 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

BotXO - Functies

BotXO - Functies

API
Activiteitendashboard
Analyse
Bewaking
Drag & Drop-interface
Gegevens filteren
Gegevens importeren
Gegevens importeren en exporteren
Gegevens vastleggen en overdragen
Gegevensextractie
Gegevensvisualisatie
Integratie van derden
Predictieve analyse
Rapportage en statistieken
Realtime controle
Realtime gegevens
Samenwerkingstools
Sentimentanalyse
Voor meerdere talen
Workflowbeheer
Functies
4,3/5
Gebaseerd op 12 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Aanvullende informatie voor BotXO

Aanvullende informatie voor BotXO

Voornaamste functies van BotXO

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Pluspunten

"Intuitive BotXO AI Chatbot Builder & AI Manager made for line of business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the BotXO customer community, BotXO humans, BotXO Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

BotXO - Veelgestelde vragen

BotXO - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over BotXO.

V. Welke prijsmodellen heeft BotXO te bieden?

BotXO kent de volgende prijsmodellen:

Vanaf: € 500,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

https://www.botxo.ai/pricing/ Pricing is based on three tiers: BOTXO Essential: €500/month All essential features 1 live* bot Unlimited chats 1 Admin User Standard terms BOTXO Business: €800/month All essential features+ 3 live* bots Unlimited chats Platform User Roles Analytics API Conversational AI API Standard terms BotXO Enterprise: €1500/month All essential features+ 5 live* bots 500.000 chats** / month Platform User Roles Analytics API Conversational AI API Advanced Monitoring Single-Sign-On Enterprise terms, SLA and guaranteed uptime

V. Wat zijn de voornaamste functies van BotXO?

BotXO biedt de volgende functies:

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

V. Wat zijn de typische gebruikers van BotXO?

BotXO heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Middelgroot bedrijf

V. Welke talen worden door BotXO ondersteund?

BotXO ondersteunt de volgende talen:

Deens, Nederlands, Engels, Fins, Frans, Duits, Italiaans, Noors, Pools, Spaans, Zweeds, Oekraïens

V. Welke prijsmodellen heeft BotXO te bieden?

BotXO kent de volgende prijsmodellen:

Abonnement

V. Biedt BotXO ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door BotXO worden ondersteund

V. Met welke andere apps kan BotXO worden geïntegreerd?

BotXO kan worden geïntegreerd met de volgende toepassingen:

Facebook, Freshdesk, Google Calendar, Jira, Microsoft Azure, Pipedrive, Salesforce App Cloud, SendGrid, Slack, Zendesk

V. Welke mate van ondersteuning heeft BotXO te bieden?

BotXO biedt de volgende ondersteuningsopties:

Telefonische ondersteuning, Online ondersteuning, Kennisbank, Video-instructies