Replicon

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

Can access it from anywhere. User friendly.

Reporting could be better.

Notifications sent to users when they are assigned to a project would be a nice feature.

It is Quick to submit my weekly timesheet.

Reports are not good. Can't sort by the criteria needed

Time keeping, helpful and friendly customer support, ease of use, certain aspects of customization.

Certain aspects of customization are not straightforward or have an additional cost.

Our experience with Replicon has exceeded all of our expectations. The system works as described, in the rare instances that we have needed support we have received it quickly, and everyone I have interacted with has been kind and more than professional. The customer service is five stars and what all companies should strive for. Our users have found the interface easy to work with which is a huge plus, saving us a lot of time in implementing and running the system. This is a great product and an even better team to work with.

I really cannot think of any cons; this has been an entirely positive experience for us.