---
description: Gedetailleerde beoordelingen over SmartKarrot: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk SmartKarrot met soortgelijke producten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SmartKarrot reviews, prijzen en scores | GetApp Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/601/customer-experience/software) > [SmartKarrot](/software/127087/smartkarrot)

# SmartKarrot

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> SmartKarrot is een geïntegreerd product- en klantensuccesplatform dat bedrijven helpt bij het beheer van klantervaringen en gedragsanalyses. Belangrijke functies zijn onder andere monitoring van de accountstatus, gedetailleerde segmentatie, feedbackverzameling en meldingen.
> 
> Oordeel: score van **4.4/5** door 37 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.4/5** | 37 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: SmartKarrot
- **Locatie**: Frisco, VS
- **Opgericht**: 2018

## Commerciële context

- **Beginprijs**: US$ 15.000,00
- **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Albanië, Amerikaanse Maagdeneilanden, Andorra, Australië, Bahama’s, Barbados, Belarus, België, Bermuda, Bosnië en Herzegovina, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Faeröer, Filipijnen en 56 meer

## Functies

- AI/machine learning
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Aanstellen (van personeel)
- Accountbeheer
- Accountwaarschuwingen
- Activiteiten volgen
- Activiteitendashboard
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- Bewaking
- CES-enquêtestructuur
- CSAT-enquêtestructuur
- Campagnebeheer
- Chatten/messaging

## Integraties (14 in totaal)

- Amazon Cloud Search
- Amazon EC2
- Asana
- Freshdesk
- Gmail
- HubSpot CRM
- Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Salesforce Sales Cloud
- Slack
- Stripe
- Stripe Billing

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software)

## Gerelateerde categorieën

- [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software)
- [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software)
- [Customer success software](https://www.getapp.nl/directory/959/customer-success/software)
- [BI-tools](https://www.getapp.nl/directory/318/business-intelligence/software)
- [Customer satisfaction software](https://www.getapp.nl/directory/1029/customer-satisfaction/software)

## Alternatieven

1. [Custify](https://www.getapp.nl/software/128095/custify) — 4.9/5 (122 reviews)
2. [monday CRM](https://www.getapp.nl/software/2056613/monday-crm) — 4.7/5 (457 reviews)
3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1755 reviews)
4. [Skalin](https://www.getapp.nl/software/2051814/skalin) — 4.9/5 (55 reviews)
5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4076 reviews)

## Reviews

### "SmartKarrot - A users perspective" — 4.0/5

> **Ananthakrishnan** | *7 oktober 2019* | E-learning | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,
> 
> **Minpunten**: Still in Beta stage, needs to tested to gauge stability.
> 
> Extremely professional team, ever-ready to receive feedback and act upon them.

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### "SmartKarrot helps to define Customer Success routines and processes" — 4.0/5

> **Geverifieerde reviewer** | *17 februari 2023* | Computersoftware | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts.
> 
> **Minpunten**: Our product is quite complex so we had several integration issues and delays to properly see the relevant information within SmartKarrot.

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### "Thank you, SK\!" — 4.0/5

> **Amelia** | *30 juni 2022* | Computersoftware | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. \[SENSITIVE CONTENT\] and the \[SENSITIVE CONTENT\] team have been great to work with - always accessible, patient, and thorough.
> 
> **Minpunten**: We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required.
> 
> \[SENSITIVE CONTENT\] have been excellent to work with. They are committed to help us see success and have helped work through our challenges.

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### "Great Everyday Tool\!" — 4.0/5

> **Rachel** | *30 juni 2022* | Werving en selectie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Smartkarrot is great for everyday tracking of our workflow with the Success Plays. It keeps us on track to service our clients thoroughly to make sure nothing falls through the cracks.
> 
> **Minpunten**: We experienced some glitches at launch and throughout the first few months. There is a learning curve involved in the data that is provided.
> 
> \[SENSITIVE CONTENT\] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible\!

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### "One of the best product for customer success" — 4.0/5

> **Ashutosh** | *15 juni 2023* | E-learning | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Quick help and training, the analytics provided was good enough to understand the customer health
> 
> **Minpunten**: Customizability of features was not there.
> 
> It was good.

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## Links

- [Bekijk op GetApp](https://www.getapp.nl/software/127087/smartkarrot)

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| nl | <https://www.getapp.nl/software/127087/smartkarrot> |
| nl-BE | <https://www.getapp.be/software/127087/smartkarrot> |

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