--- description: Gedetailleerde beoordelingen over HubSpot Service Hub: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HubSpot Service Hub met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.nl/software/119575/hubspot-service-hub Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/119575/hubspot-service-hub?page=2) > HubSpot Service Hub is een cloudgebaseerd klantenserviceplatform dat helpt om de processen voor het beheer van vragen van klanten te vereenvoudigen en de klantbetrokkenheid te verbeteren. Hiermee kunnen gebruikers verbinding maken met klanten via livechat, één-op-één communicatie met klanten, conversatiebots, en meer. > > Oordeel: score van **4.4/5** door 193 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 193 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HubSpot - **Locatie**: Cambridge, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Hongkong SAR van China, Ierland, India, Japan, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Noorwegen, Oostenrijk, Singapore en 5 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Alerts/Escalation - Analytics - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van supporttickets - Bewaking - CRM ## Integraties (97 in totaal) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... en 82 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Customer success software](https://www.getapp.nl/directory/959/customer-success/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18816 reviews) 2. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *9 oktober 2023* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Minpunten**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mei 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Minpunten**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25 januari 2023* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Minpunten**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 december 2024* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Minpunten**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16 augustus 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Minpunten**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/119575/hubspot-service-hub?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/119575/hubspot-service-hub) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens