Bokun

Cloudgebaseerde oplossing voor boekingsbeheer voor de toerismesector

4,8 /5 (279 review) Schrijf een review!

Bokun - Overzicht

Wat is Bokun?

Bokun is een cloudgebaseerde oplossing voor boekingsbeheer waarmee kleine tot grote reis- en toerismebedrijven hun reserveringen, productcontent, afbeeldingen, categorisatie, prijzen, voorraad en betalingen kunnen beheren. Het platform biedt ook een online boekingsmodule waarmee gebruikers aangepaste boekingswebsites kunnen creëren.

Bokun biedt een scala aan functies zoals API-integratie, creditcardverwerking, kanaalbeheer, B2B-marktplaats, operationeel management, gedetailleerde rapporten en meer. Met de oplossing kunnen gebruikers commissievoorwaarden en contracten voor zowel verkopers als leveranciers beheren. Het helpt gebruikers bij het volgen van verkopen, het genereren van automatische facturen en het in realtime bekijken van crediteuren en debiteuren. Met het geïntegreerde systeem voor betalingsverwerkingen kunnen bedrijven online betalingen van creditcards en betaalpassen accepteren, terugbetalingen uitvoeren en annuleringen beheren.

Bokun bevat een module voor voorraadbeheer waarmee organisaties hun bronnen kunnen beheren met een realtime beschikbaarheidsstatus. Gebruikers kunnen combinatieproducten maken, upsellen en reizigers in staat stellen om producten aan te passen. Met de functie voor kanaalbeheer kunnen gebruikers hun producten distribueren, selfservice-logins aanbieden voor medewerkers of diensten rechtstreeks via websites van derden verkopen. Bokun biedt ook toegang tot passagiersmanifesten, ophaallijsten, klantcommunicatie en verkooprapporten met analyses.

Bokun - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Bokun - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China en nog 5 andere, India, Japan, Duitsland, Brazilië, Mexico
Ondersteunde talen
Chinees (Vereenvoudigd), Engels, Frans, Duits, Italiaans en nog 4 andere, Japans, Noors, Portugees, Spaans

Media

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Bokun video Bokun video Schermopname van Bokun: Bokun Marketplace Screenshot: Establish partnerships as both a re-seller and vendor Schermopname van Bokun: Manage Offline Bookings Screenshot: Create, amend and cancel bookings Schermopname van Bokun: Agent Areas Screenshot: Custom sales areas, account management tools, wallets, commission management, invoicing & billing, and reporting for agents Schermopname van Bokun: Custom Booking Engine Screenshot: Add a mobile-friendly booking widget to websites

Bokun reviews

Bokun reviews

Totaalscore
4,8
/
5
Uitstekend
228

Zeer goed
42

Gemiddeld
5

Slecht
3

Erg slecht
1

Prijs-kwaliteitverhouding
4,8
Functies
4,6
Gebruiksgemak
4,5
Klantenondersteuning
4,7
97% heeft deze app aanbevolen
Maarten V.

Best way to grow our business

If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.


Vertalen met Google
Rae E.

Immense value for money

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.


Vertalen met Google
Redouane E.

Bokun

I love bokun I been using it and I'm using it and i will still use it


Vertalen met Google
Geverifieerde reviewer

Technical errors & unfriendly policies

We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.


Vertalen met Google
Geverifieerde reviewer

Great features, with some annoying bugs

Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.


Vertalen met Google
Maarten V.
Sector: Horeca
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Best way to grow our business

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 17-6-2019
Bron van de reviewer: Capterra

If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Pluspunten

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Minpunten

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vertalen naar het Nederlands

Antwoord van Bokun

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Rae E.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Immense value for money

Wekelijks 6-12 maanden lang gebruikt
Beoordeeld op 26-11-2019
Bron van de reviewer: Capterra

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Pluspunten

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Minpunten

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Vertalen naar het Nederlands

Antwoord van Bokun

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at [email protected] if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Redouane E.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Bokun

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 16-6-2020
Bron van de reviewer: Capterra

I love bokun I been using it and I'm using it and i will still use it

Pluspunten

I like bokun because it gaves the chance to salle your tours and it very easy to use I really like it

Minpunten

There is nothing that i don't like about this software i like everything things they are also very helpful

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Technical errors & unfriendly policies

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 15-4-2020
Bron van de reviewer: GetApp

We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Pluspunten

The possibility for resellers to gain access to your products.

Minpunten

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Vertalen naar het Nederlands

Antwoord van Bokun, A TripAdvisor Company

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to [email protected]

To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months.

We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time.

Best,
The Bokun Team

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Geverifieerde reviewer
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Great features, with some annoying bugs

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 7-5-2020
Bron van de reviewer: Capterra

Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Pluspunten

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Minpunten

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products.
Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
9,4/10
Gebaseerd op 279 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Bokun

Prijzen van Bokun

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,8/5
Gebaseerd op 279 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Bokun - Functies

Bokun - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Contactenbeheer
Contactendatabase
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Functies
4,6/5
Gebaseerd op 279 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Bokun - Veelgestelde vragen

Bokun - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Bokun.

V. Welke prijsmodellen heeft Bokun te bieden?

Bokun kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van Bokun?

We hebben geen informatie over functies van Bokun

V. Wat zijn de typische gebruikers van Bokun?

Bokun heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Freelancers, Middelgroot bedrijf

V. Welke talen worden door Bokun ondersteund?

Bokun ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Engels, Frans, Duits, Italiaans, Japans, Noors, Portugees, Spaans

V. Welke prijsmodellen heeft Bokun te bieden?

Bokun kent de volgende prijsmodellen:

Abonnement

V. Biedt Bokun ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door Bokun worden ondersteund

V. Met welke andere apps kan Bokun worden geïntegreerd?

We hebben geen informatie over welke integraties Bokun kent

V. Welke mate van ondersteuning heeft Bokun te bieden?

Bokun biedt de volgende ondersteuningsopties:

Telefonische ondersteuning, Online ondersteuning, Veelgestelde vragen, Kennisbank, Video-instructies