Bokun

Bokun

Cloudgebaseerde oplossing voor boekingsbeheer voor de toerismesector

4.8/5 (223 review)

Bokun - Overzicht

Wat is Bokun?

Bokun is een cloudgebaseerde oplossing voor boekingsbeheer waarmee kleine tot grote reis- en toerismebedrijven hun reserveringen, productcontent, afbeeldingen, categorisatie, prijzen, voorraad en betalingen kunnen beheren. Het platform biedt ook een online boekingsmodule waarmee gebruikers aangepaste boekingswebsites kunnen creëren. Bokun biedt een scala aan functies zoals API-integratie, creditcardverwerking, kanaalbeheer, B2B-marktplaats, operationeel management, gedetailleerde rapporten en meer. Met de oplossing kunnen gebruikers commissievoorwaarden en contracten voor zowel verkopers als leveranciers beheren. Het helpt gebruikers bij het volgen van verkopen, het genereren van automatische facturen en het in realtime bekijken van crediteuren en debiteuren. Met het geïntegreerde systeem voor betalingsverwerkingen kunnen bedrijven online betalingen van creditcards en betaalpassen accepteren, terugbetalingen uitvoeren en annuleringen beheren. Bokun bevat een module voor voorraadbeheer waarmee organisaties hun bronnen kunnen beheren met een realtime beschikbaarheidsstatus. Gebruikers kunnen combinatieproducten maken, upsellen en reizigers in staat stellen om producten aan te passen. Met de functie voor kanaalbeheer kunnen gebruikers hun producten distribueren, selfservice-logins aanbieden voor medewerkers of diensten rechtstreeks via websites van derden verkopen. Bokun biedt ook toegang tot passagiersmanifesten, ophaallijsten, klantcommunicatie en verkooprapporten met analyses.

Bokun - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Bokun - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika
Ondersteunde talen
Chinees (Vereenvoudigd), Engels, Frans, Duits, Italiaans en nog 4 andere, Japans, Noors, Portugees, Spaans

Screenshots

Schermopname van Bokun: Bokun Marketplace Screenshot: Establish partnerships as both a re-seller and vendor
Schermopname van Bokun: Bokun Marketplace Screenshot: Establish partnerships as both a re-seller and vendor Schermopname van Bokun: Manage Offline Bookings Screenshot: Create, amend and cancel bookings Schermopname van Bokun: Agent Areas Screenshot: Custom sales areas, account management tools, wallets, commission management, invoicing & billing, and reporting for agents Schermopname van Bokun: Custom Booking Engine Screenshot: Add a mobile-friendly booking widget to websites

Bokun reviews

Bokun reviews

Totaalscore
4.8
/
5 223 reviews
Uitstekend
180

Zeer goed
37

Gemiddeld
4

Slecht
1

Erg slecht
1

Prijs-kwaliteitverhouding
4.8
Functies
4.6
Gebruiksgemak
4.4
Klantenondersteuning
4.7
97% heeft deze app aanbevolen
Maarten V.

Best way to grow our business

If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.


Vertalen met Google
Rae E.

Immense value for money

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.


Vertalen met Google
Angeliki G.

One of the best in its field

Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.


Vertalen met Google
Luke C.

Honestly, the worst software we've used


Vertalen met Google
Caroline S.

Bókun - A booking software and marketplace developing

We finally have an online booking platform, that by today automatically takes care of approx. 40% of our accommodation bookings.


Vertalen met Google
Maarten V.
Sector: Horeca
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Best way to grow our business

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 17-6-2019
Bron van de reviewer: Capterra

If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Pluspunten

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Minpunten

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vertalen met Google

Antwoord van Bokun

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Rae E.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Immense value for money

Wekelijks 6-12 maanden lang gebruikt
Beoordeeld op 26-11-2019
Bron van de reviewer: Capterra

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Pluspunten

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Minpunten

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Vertalen met Google

Antwoord van Bokun

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at [email protected] if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Angeliki G.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen met Google

One of the best in its field

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 4-11-2019
Bron van de reviewer: Capterra

Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.

Pluspunten

So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Minpunten

Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Vertalen met Google

Antwoord van Bokun

Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager.

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Luke C.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Honestly, the worst software we've used

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 22-5-2019
Bron van de reviewer: Capterra

Pluspunten

None at all. We've racked out brains and can't think of one positive thing to say about Bokun.

Minpunten

Customer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support.

Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software.

They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.

Vertalen met Google

Antwoord van Bokun

Thank you for your review. We understand your frustration and know how crucial it is to your business to receive customer support in a timely fashion. We are continually working to improve our customer service response times and the training of our support teams. We appreciate your feedback regarding our API updates and hear you loud and clear; we are currently working to enhance how we communicate product updates to our customers. A manger from our support team will be reaching out to you directly so we can make it right.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Caroline S.
Sector: Vrije tijd, reizen en toerisme
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Bókun - A booking software and marketplace developing

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 26-11-2019
Bron van de reviewer: Capterra

We finally have an online booking platform, that by today automatically takes care of approx. 40% of our accommodation bookings.

Pluspunten

When we first got introduced to Bókun we saw the huge potential and the possibility for getting a very useful and handy booking platform for us as family managed small holiday resort, which is not an overkill compared to many other systems.
We were also fond of the idea of the marketplace.

Minpunten

Having worked with the Bókun platform for 4 years now we love it on one hand, but at the same time we are disappointed, that, especially since Trip Advisor jumped on board, no further developments were made on the accommodation platform. This is the main platform we use and we put up from the beginnigs with missing items, or work around solutions because we were always promised that things would get better/easier/more userfriendly or simply missing items would be implemented. We tried to help actively with feedback what we were missing on our behalf.
Last year I then got the feedback, that no further developments are made on the accommodation platform for the time being. All focus is set on tours and marketplace. A huge disappointment for us.
The platform has evolved including all parts and I still believe the accommodation platform is important, too. So it highly would be appreciated to give this part a little bit more focus again.

Vertalen met Google

Antwoord van Bokun

Hi Caroline,
Thank you for your review and feedback. We hear you loud and clear and completely understand your concerns about using Bokun as an accommodations management platform. Our core focus at Bokun remains creating the best platform for tours and activities. But please keep sending us your feedback and ideas for accommodation bookings, and we will continue to alert you of any new features we have added.

Best,
Bokun Support

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9.4/10
Gebaseerd op 223 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Bokun

Prijzen van Bokun

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4.8/5
Gebaseerd op 223 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Bokun - Functies

Bokun - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.6/5
Gebaseerd op 223 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Bokun - Veelgestelde vragen

Bokun - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Bokun.

V. Welke prijsmodellen heeft Bokun te bieden?

Bokun kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van Bokun?

We hebben geen informatie over functies van Bokun

V. Wat zijn de typische gebruikers van Bokun?

Bokun heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door Bokun ondersteund?

Bokun ondersteunt de volgende talen:

Chinees (Vereenvoudigd), Engels, Frans, Duits, Italiaans, Japans, Noors, Portugees, Spaans

V. Welke prijsmodellen heeft Bokun te bieden?

Bokun kent de volgende prijsmodellen:

Abonnement

V. Biedt Bokun ondersteuning voor mobiele apparaten?

We hebben geen informatie over apparaten die door Bokun worden ondersteund

V. Met welke andere apps kan Bokun worden geïntegreerd?

We hebben geen informatie over welke integraties Bokun kent

V. Welke mate van ondersteuning heeft Bokun te bieden?

Bokun biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies