--- description: Gedetailleerde beoordelingen over HelpDesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpDesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.nl/software/116767/helpdesk Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/116767/helpdesk?page=2) > HelpDesk is een online ticketingsysteem dat je klantenservice-activiteiten vereenvoudigt. Verras je klanten met uitstekende ondersteuning en los tickets sneller op. Gepersonaliseerde berichten zullen je klanttevredenheid verhogen. > > Oordeel: score van **4.6/5** door 182 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 182 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI Summarization - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Auditing van problemen - Autoresponders - Batchcommunicatie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van meerdere kanalen ## Integraties (11 in totaal) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Issue tracking software](https://www.getapp.nl/directory/580/issue-tracking/software) - [Klachtenbeheer software](https://www.getapp.nl/directory/841/complaint-management/software) - [Customer satisfaction software](https://www.getapp.nl/directory/1029/customer-satisfaction/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3470 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18803 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 januari 2021* | Design en ontwerp | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Minpunten**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "A Reliable and Efficient Tool for Daily Support Needs" — 4.0/5 > **Mouatez** | *3 december 2025* | Human Resources | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. > > **Minpunten**: Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. > > Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 januari 2026* | Medische apparatuur | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Minpunten**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Simple, intuitive but with concerns." — 4.0/5 > **Gustavo** | *3 oktober 2025* | Vermogensbeheer | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The platform has a simple and intuitive look. Following up on emails is very clear and straightforward. > > **Minpunten**: Many relevant emails are ending up in the SPAM folder, which is very disruptive. In addition, emails often take a long time to appear in the system. > > The overall experience has been good, but it's very negative that we don't know whether emails are going to spam or simply taking a long time to appear. ----- ### "A Reliable Tool for Streamlined Support" — 5.0/5 > **Dimitri** | *2 oktober 2025* | Administratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I appreciated how easy it was to use and navigate. The interface is user-friendly, and the response time from the support team was consistently fast and helpful. It made handling support tickets much more organized and efficient. > > **Minpunten**: At times, the system felt a bit limited in terms of customization and reporting features. It would be helpful to have more flexibility in setting up automated workflows or detailed analytics. > > Overall, my experience with HelpDesk has been positive. It’s a reliable platform that simplifies ticket management and communication with customers. The interface is intuitive, and the support team is responsive when assistance is needed. There’s room for improvement in some areas, but it’s a strong tool for managing support tasks efficiently. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/116767/helpdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/116767/helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens