--- description: Gedetailleerde beoordelingen over HelpDesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpDesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.nl/software/116767/helpdesk Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/116767/helpdesk?page=2) > HelpDesk is een online ticketingsysteem dat je klantenservice-activiteiten vereenvoudigt. Verras je klanten met uitstekende ondersteuning en los tickets sneller op. Gepersonaliseerde berichten zullen je klanttevredenheid verhogen. > > Oordeel: score van **4.6/5** door 183 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 183 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI Summarization - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analyse van klantenservices - Auditing van problemen - Autoresponders - Batchcommunicatie - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van meerdere kanalen ## Integraties (11 in totaal) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Issue tracking software](https://www.getapp.nl/directory/580/issue-tracking/software) - [Klachtenbeheer software](https://www.getapp.nl/directory/841/complaint-management/software) - [Customer satisfaction software](https://www.getapp.nl/directory/1029/customer-satisfaction/software) ## Alternatieven 1. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18811 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Efficient solution for customer support" — 5.0/5 > **Anushka** | *31 augustus 2020* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. > > **Minpunten**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. > > When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with ----- ### "Fabulous Platform" — 5.0/5 > **Melissa** | *5 maart 2026* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. > > **Minpunten**: Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease\! > > 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient\! ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 januari 2026* | Medische apparatuur | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Minpunten**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Very Helpful" — 4.0/5 > **Kimberley** | *20 november 2025* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I very much appreciate the ability to follow tickets and search for names and issues. This has helped to streamline my work. > > **Minpunten**: I really can not think of anything to not like about the features of HelpDesk. As I mentioned, it has been very helpful. > > It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient. ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 maart 2026* | Computergames | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Minpunten**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/116767/helpdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/116767/helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens