Over FullStory
FullStory is een digitaal intelligentieplatform dat toonaangevende e-commerce- en SaaS-bedrijven helpt hun digitale ervaringen te begrijpen en te verbeteren. Door gebruik te maken van de analyses van FullStory, conversietrechters in een oogwenk, geavanceerde zoekcapaciteiten, video-achtige herhaling van echte gebruikerssessies en robuuste debug- en ontwikkelaarstools, kunnen klanten de moeilijkheden van gebruikers verminderen en meer inkomsten genereren.
Prijzen vanaf:
Niet door leverancier verstrekt
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Ondersteunde talen
Engels
Prijzen vanaf:
Niet door leverancier verstrekt
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van FullStory: 128
Alternatieven
Hotjar
Inspectlet
Mouseflow
Bloomreach
Reviews
Heb je FullStory al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fullstory ushers in a new era of live data analytics
Beoordeeld op 29-1-2019
The ability to see exactly how your users are struggling with a particular element of your website...
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
Pluspunten
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Minpunten
There's not really anything I can knock this product for. It's exceptional.
- Sector: Online media
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great product for learning about your customer usage! Highly recommend for any product team!
Beoordeeld op 3-12-2022
Excellent, Highly recommend it to any product out there trying to understand their product and...
Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.
Pluspunten
Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.
Minpunten
Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!
Redenen om voor FullStory te kiezen
Embedded/Widget recordings work through Fullstory but not Hotjar.Overgestapt van
HotjarRedenen om over te stappen op FullStory
Great support and assistance from the Fullstory team.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Too pricey for the features and functionality it supports
Beoordeeld op 18-8-2017
Pluspunten
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Minpunten
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Awesome tool for Exploring the Potential of User Experience Analytics
Beoordeeld op 28-6-2023
FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a...
FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a crucial tool for enhancing user experiences because to its powerful capabilities, user-friendly interface, and efficient analytics. To any company or group looking to improve their online presence and please their users, I heartily recommend FullStory.
Pluspunten
The extensive session replay functionality of FullStory is one of its most notable features. Real-time user interaction analysis enabled us to comprehend the user's path, pain points, and places for improvement. This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature!
Minpunten
None so far. Enjoying the software so much!
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
State of the art product, but poor customer service and retention, unjustified price increase
Beoordeeld op 21-11-2019
Everything about the software itself was great, unfortunately the service and pricing packages...
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Pluspunten
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Minpunten
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.
Overwogen alternatieven
HotjarRedenen om over te stappen op FullStory
It was easy to go onboard, and was able to identify users by passing in some parameters.FullStory - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over FullStory.V. Welke prijsmodellen heeft FullStory te bieden?
FullStory kent de volgende prijsmodellen:
- Prijsmodel: Gratis versie
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van FullStory?
FullStory heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door FullStory ondersteund?
FullStory ondersteunt de volgende talen:
Engels
V. Biedt FullStory ondersteuning voor mobiele apparaten?
FullStory ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan FullStory worden geïntegreerd?
FullStory kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Amazon Redshift, Appcues, BigCommerce, BugSnag, Chameleon, Convert Experiences, Delacon, Desk.com, Drift, Firebase, Gainsight PX, Google Analytics 360, Google Tag Manager 360, Heap, Help Scout, HipChat, Intercom, Invoca, Iterate, JIRA Service Management, Jira, Kustomer, LOU, Medallia Insights Suite, Mixpanel, Mixpanel Export Tool, New Relic, Olark, Optimizely, Pendo, Productboard, Qualaroo, Qualtrics 360-Degree Feedback, Qualtrics CoreXM, Qualtrics CustomerXM, Qualtrics EmployeeXM, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Sentry, Shopify, SiteSpect, Slack, Split, Squarespace, Squiz, Survicate, Tealium Customer Data Hub, Tray.io, Trello, Unbounce, Unbound Commerce, Usabilla, UserVoice, WooCommerce, WordPress, Zendesk Suite, gravity, interCOMM, mParticle
V. Welke mate van ondersteuning heeft FullStory te bieden?
FullStory biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor FullStory.
- Insight engines
- Product analytics tools
- Kwalitatieve data-analyse software
- Customer experience software
- Heatmap software
- Website analyse tools
- Website optimalisatie software
- UX-tools (User Experience)
- Mobile analytics software
- Website monitoring tools
- Dashboard software
- Customer journey mapping tools
- BI-tools
