--- description: Gedetailleerde beoordelingen over Userback: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Userback met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userback reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/601/customer-experience/software) > [Userback](/software/114481/userback) # Userback Canonical: https://www.getapp.nl/software/114481/userback Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/114481/userback?page=2) > Userback is een visuele feedbackoplossing waarmee website-eigenaren en softwareteams gemakkelijk feedback, functieverzoeken en foutrapporten van hun gebruikers kunnen verzamelen en beheren. Verzamel visuele feedback met geannoteerde schermopnames, video-opnames en meer, zodat je feedback sneller kunt beheren. > > Oordeel: score van **4.8/5** door 71 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 71 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Userback - **Locatie**: Rochedale, Australië - **Opgericht**: 2016 ## Commerciële context - **Beginprijs**: US$ 0,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - @mentions - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Audittrail - Backlog-beheer - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Beheer van problemen - Beheer van supporttickets - Bugs/problemen opsporen - CES-enquêtestructuur - CSAT-enquêtestructuur - Configureerbare workflow - Dashboard - E-mailbeheer ## Integraties (19 in totaal) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... en 4 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.getapp.nl/directory/601/customer-experience/software) - [Bug tracking software](https://www.getapp.nl/directory/1003/bug-tracking/software) - [Customer satisfaction software](https://www.getapp.nl/directory/1029/customer-satisfaction/software) - [Kanban software](https://www.getapp.nl/directory/1623/kanban-tools/software) - [Taakmanagement software](https://www.getapp.nl/directory/570/task-management/software) ## Alternatieven 1. [monday.com](https://www.getapp.nl/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.getapp.nl/software/9953/jira) — 4.4/5 (15314 reviews) 3. [ClickUp](https://www.getapp.nl/software/106331/clickup) — 4.6/5 (4561 reviews) 4. [Wrike](https://www.getapp.nl/software/9964/wrike) — 4.4/5 (2887 reviews) 5. [Backlog](https://www.getapp.nl/software/109133/backlog) — 4.6/5 (169 reviews) ## Reviews ### "Get feedback on designs from clients" — 5.0/5 > **John** | *23 maart 2021* | Online media | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana. > > **Minpunten**: As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further. > > As well as feedback, you can also use it for new business via their browser extension, as you can annotate any website marking improvements. ----- ### "Simple to use, clear feedback that avoids the back and forth." — 5.0/5 > **Matt** | *23 maart 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification. - The Userback team are very active in developing new features and enhancements We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better. The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business. > > **Minpunten**: Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear. Userback have addressed all of these issues now - The reply mechanism is more of a ticket system to resolve issues - You can clone the feedback widget from similar projects - The user interface is much more refined and clear. Really simple to provide feedback. My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow. > > I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed. It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed. ----- ### "Global Review" — 4.0/5 > **Célia** | *2 maart 2022* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Bug features and client feedback on developing software > > **Minpunten**: Language traduction , I can not traduce it for my French client > > GReat experience Client find it simple of use so great tool ----- ### "Userback insights after using it DAILY for the past two years" — 5.0/5 > **Kenton** | *23 maart 2021* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district. > > **Minpunten**: Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial. > > We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment. ----- ### "A critical tool" — 5.0/5 > **Jess** | *2 maart 2022* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog. > > **Minpunten**: When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately. > > The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/114481/userback?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/114481/userback) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens