CRM-software voor teams in de verkoop, marketing en klantenservice
4.2/5 (100 review)SuperOffice CRM is software voor klantrelatiebeheer die is ontworpen om bedrijven te helpen bij het vinden, vastleggen en behouden van klanten. Als cloudgebaseerde oplossing biedt SuperOffice CRM gebruikers de mogelijkheid om klantrelaties overal en altijd vanaf elk apparaat te beheren.
Belangrijke functies van SuperOffice CRM omvatten bedrijfs- en contactenbeheer, agenda- en activiteitenbeheer, project- en documentbeheer, e-mails en mailings. SuperOffice CRM biedt gebruikers alle tools die ze nodig hebben om hun verkooppijplijnen, marketingcampagnes en klantenservice te beheren.
De verkooptools, waaronder verkoopgidsen, offertebeheer, dashboards en rapporten, bieden verkoopteams alles wat ze nodig hebben om hun doelen te bereiken doordat ze gegevensgestuurde beslissingen kunnen maken en op een meer gestructureerde en effectievere manier kunnen werken.
Marketingtools zoals het creëren van formulieren, gepersonaliseerde communicatie, het afhandelen van niet-bezorgde berichten en doellijsten helpen marketeers om professionele en succesvolle campagnes te creëren en uit te voeren, waardoor de conversieratio's stijgen.
Ondertussen profiteren serviceteams van een ticketbeheersysteem dat er niet alleen voor zorgt dat geen enkele vraag onopgemerkt blijft, maar dat vragen ook automatisch doorstuurt en escaleert, zodat elk verzoek op het juiste moment door de juiste persoon wordt afgehandeld.
SuperOffice CRM biedt ook integraties met een catalogus van standaard-apps (waaronder G-Suite, Office 365, eMarketeer en Visma) en modules die de oplossing uitbreiden om nog meer manieren te bieden om productief en gezamenlijk te werken.
Pluspunten
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Minpunten
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
In general, the system works well.
Pluspunten
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
Minpunten
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
Could not do without it today. Used daily and often in the phone.
Pluspunten
The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.
Minpunten
If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.
Good product, easy to use.
Pluspunten
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Minpunten
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.
Keep track of clients and candidates and setting a an easy "to do/reminder list"
Pluspunten
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.
Minpunten
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.
Hieronder zie je enkele veelgestelde vragen over SuperOffice CRM.
SuperOffice CRM kent de volgende prijsmodellen:
Vanaf: € 44,00/maand
Prijsmodel: Abonnement
Gratis proefversie: Beschikbaar
We hebben geen informatie over functies van SuperOffice CRM
SuperOffice CRM heeft de volgende typische klanten:
Middelgroot bedrijf, Klein bedrijf
SuperOffice CRM ondersteunt de volgende talen:
Deens, Nederlands, Engels, Duits, Noors, Zweeds
SuperOffice CRM kent de volgende prijsmodellen:
Abonnement
SuperOffice CRM ondersteunt de volgende apparaten:
Android, iPhone, iPad
SuperOffice CRM kan worden geïntegreerd met de volgende toepassingen:
Dynamics 365, Echobot, G Suite, Gmail, LinkedIn, Microsoft Dynamics NAV, Office 365, SalesScreen, Vainu, Zapier
SuperOffice CRM biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.