Customerly
Over Customerly
Customerly is een klantlevenscyclusoplossing voor klantgerichte bedrijven om hun relaties met klanten te beheren, ondersteuning te bieden, feedback te verzamelen en processen te automatiseren, zoals e-mailmarketing en routering van verzoeken. De alles-in-één-tool biedt modules voor livechat, klantengegevens, enquêtes, marketing, CRM en meer, en alle modules zijn volledig geïntegreerd om gestroomlijnde workflows voor klantenbeheer te bieden.
Om bedrijven te helpen de gehele levenscyclus van klanten te beheren en relaties met klanten op te bouwen en te onderhouden, biedt Customerly hulpmiddelen voor het verwerken van serviceverzoeken, het verzamelen van feedback, het analyseren van klantgedrag en meer. Met de livechatfunctie kunnen bedrijven een aangepaste livechatwidget op hun website maken en installeren om nieuwe leads te krijgen en tickets te beheren. Wanneer een klant een bericht verzendt binnen de chatwidget, wordt zijn verzoek automatisch doorgestuurd naar het relevante teamlid in de backend van Customerly, op basis van berichtinhoud en klantgegevens. De chatfunctie van Customerly maakt ook tweerichtingsvideogesprekken, fotobijlagen en scherm delen mogelijk om te helpen bij het oplossen van casussen.
Bedrijven kunnen klanten binnen Customerly segmenteren om gerichte marketingcampagnes te leveren of geautomatiseerde berichten of enquêtes te verzenden. Doelgroepen kunnen worden gesegmenteerd op basis van regels en voorwaarden, bijvoorbeeld hoelang ze al klant zijn, de laatste keer dat ze een actie hebben voltooid, licenties die verlopen en meer. E-mailcampagnes kunnen worden gecreëerd binnen Customerly, met tools voor het bouwen van e-mailsjablonen en het ontwerpen van aangepaste nieuwsbrieven, en campagnes kunnen worden geanalyseerd met betrekking tot openings- en klikpercentages. Er kunnen trechters worden gemaakt om de levering van marketingcontent en enquêtes op basis van voorwaardelijke logica te automatiseren.
Afbeeldingen
Twijfels over Customerly?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Freshchat
Automizy
HelpCrunch
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Reviews
Heb je Customerly al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Customerly does a lot of things well
Beoordeeld op 27-3-2023
After switching from Intercom—because it became unbearably expensive— we've tried two or three...
After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.
Pluspunten
The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.
Minpunten
There are no significant issues, only a few features missing that we used in previous software.
Antwoord van Customerly
Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!
- Sector: E-learning
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing perfect experience!
Beoordeeld op 28-3-2023
Customerly is helping us to improve our support and also increase our clients engagement satisfactio...
Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.
Pluspunten
The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!
Minpunten
Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.
Redenen om voor Customerly te kiezen
Intercom is too expensive and was over complicated to be used for us.Overgestapt van
IntercomRedenen om over te stappen op Customerly
It had all the features for support and client engagement!Antwoord van Customerly
Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Got sick to plans and prices changes
Beoordeeld op 26-11-2020
We were coming from an enterprise solution (Intercom) so already knew the value of real-time...
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pluspunten
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Minpunten
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.
Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Antwoord van Customerly
Hi Federico,
Thank you for your time.
We were expecting this since you threatened us to get a better price on your Customerly account.
During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.
We believe our plans are still competitive against our competitors.
When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade.
We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.
This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.
We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.
Fortunately, we have thousands of customers that love and respect what we do every day.
- Sector: Fotografie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Awesome Product
Beoordeeld op 21-7-2020
Incredibly happy with the software. Works flawlessly and has all the features that a business might...
Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pluspunten
- Smart assign
- Really cool icons
- Very nice interface.
Minpunten
- Dashboard could be a less confusing and clutter free.
Overwogen alternatieven
IntercomRedenen om over te stappen op Customerly
Better plans and pricing. Has a free version to check out the service and to make an informed decision.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Customerly – A Live chat built for startups.
Beoordeeld op 5-7-2019
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top...
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.
Pluspunten
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.
It's ease of use is industry leading and for such a young company a start like this is good news.
Minpunten
There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
Customerly - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Customerly.V. Welke prijsmodellen heeft Customerly te bieden?
Customerly kent de volgende prijsmodellen:
- Vanaf: US$ 29,00/maand
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Customerly?
Customerly heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Customerly ondersteund?
Customerly ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Spaans
V. Biedt Customerly ondersteuning voor mobiele apparaten?
Customerly ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Customerly worden geïntegreerd?
Customerly kan worden geïntegreerd met de volgende toepassingen:
LeadsBridge, WordPress, Zapier
V. Welke mate van ondersteuning heeft Customerly te bieden?
Customerly biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, 24/7 (contact met medewerker)
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Customerly.
