
Lucky Orange
Over Lucky Orange
Lucky Orange is een alles-in-één pakket voor conversie-optimalisatie voor allerlei bedrijven van elke omvang die website-eigenaren helpt de redenen te begrijpen waarom sommige bezoekers niet converteren. Gebruikers kunnen alles zien wat een klant op de website doet door middel van dynamische heatmaps en bezoekersregistraties, en afhakingen in het conversieproces identificeren met conversietrechters, formulieranalyse en peilingen.
Met realtime dashboardanalyse kunnen website-eigenaren precies zien hoeveel mensen hun site op elk moment bezoeken en hoe ze daar zijn aangekomen. Gebruikers kunnen historische statistieken vergelijken en bekijken welke trefwoorden, locaties, talen, verwijzingen, tweets en meer verkeer en specifiek gedrag op de site genereren, en er doorheen filteren met gedragstags. Automatische bezoekersregistraties stellen gebruikers in staat om elke klik, scroll of actie van een klant te bekijken om precies te achterhalen hoe mensen de website gebruiken. Dynamische heatmaps kunnen in realtime worden bekeken terwijl bezoekers van pagina wisselen, klikken en scrollen, menu's wisselen, pop-ups openen en meer. Formulieranalyse helpt bij het identificeren van probleemgebieden op formulieren door rapporten te genereren over verlating, starttijd, veldtijd, gemiddelde volgorde en herhaalde velden.
Met conversietrechters van Lucky Orange kunnen gebruikers zien op welk moment klanten een proces verlaten zoals "een account aanmaken" of "betalen", om de pijnpunten te identificeren. Dankzij de volledig responsieve chatmethoden kunnen gebruikers rechtstreeks via de website met hun klanten communiceren. Chatfuncties omvatten standaardantwoorden, doorschakelingen door de operator, co-browsen, typevoorbeeld en een aangepaste gegevens-API waarmee gebruikers informatie kunnen bekijken over de bezoeker met wie ze spreken. Alle chat-widgets kunnen worden aangepast aan het uiterlijk van de website.
Prijzen vanaf:
US$ 18,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 224 andere
Ondersteunde talen
Engels
Prijzen vanaf:
US$ 18,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen









Functies
Totaal aantal functies van Lucky Orange: 119
Alternatieven
Google Analytics 360

VWO Insights

VWO Testing

Crazy Egg

Reviews
Heb je Lucky Orange al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lucky Orange has transformed our business! Great product - Great customer service!
Beoordeeld op 27-7-2018
Pluspunten
We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless
Minpunten
I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Awesome for heatmaps, scroll and click data
Beoordeeld op 16-3-2020
We use Lucky Orange regularly to look at a users experience on our website and to make changes to...
We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.
Pluspunten
The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.
Minpunten
Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.
Overwogen alternatieven
HotjarRedenen om voor Lucky Orange te kiezen
We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.Overgestapt van
Crazy EggRedenen om over te stappen op Lucky Orange
Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.Antwoord van Lucky Orange
Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.
Cheers - Justin from Lucky Orange
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 10.000+ werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 7.0 /10
Best budget heatmapping tool
Beoordeeld op 14-1-2021
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
Pluspunten
It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.
Minpunten
Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.
Antwoord van Lucky Orange
Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!
Cheers - Justin from Lucky Orange
- Sector: Automotive
- Bedrijfsgrootte: 51-200 werknemers
- Maandelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Complexities in Customization + Simplicity in Presentation = Perfection
Beoordeeld op 16-8-2022
You all were very accommodating in extending our free trial period when I couldn't get our Support...
You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.
Pluspunten
This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!
Minpunten
The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.
Antwoord van Lucky Orange
Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Has helped us offer better support and better track down customer issues
Beoordeeld op 21-12-2022
Pluspunten
The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.
Minpunten
The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.
Antwoord van Lucky Orange
Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Lucky Orange - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Lucky Orange.V. Welke prijsmodellen heeft Lucky Orange te bieden?
Lucky Orange kent de volgende prijsmodellen:
- Vanaf: US$ 18,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Lucky Orange?
Lucky Orange heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Lucky Orange ondersteund?
Lucky Orange ondersteunt de volgende talen:
Engels
V. Biedt Lucky Orange ondersteuning voor mobiele apparaten?
Lucky Orange ondersteunt de volgende apparaten:
V. Met welke andere apps kan Lucky Orange worden geïntegreerd?
Lucky Orange kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
V. Welke mate van ondersteuning heeft Lucky Orange te bieden?
Lucky Orange biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Lucky Orange.
- Website analyse tools
- Heatmap software
- Live chat software
- Website monitoring tools
- Enquête software
- Customer experience software
- Marketing analyse software
- Customer satisfaction software
- UX-tools (User Experience)
- Kwalitatieve data-analyse software
- Customer journey mapping tools
- Website optimalisatie software
- Customer loyalty software
- Klantenservice software
- PLM-software (Product Lifecycle Management)
- Sales enablement software