Lucky Orange
Lucky Orange
Over Lucky Orange
Lucky Orange is een alles-in-één pakket voor conversie-optimalisatie voor allerlei bedrijven van elke omvang die website-eigenaren helpt de redenen te begrijpen waarom sommige bezoekers niet converteren. Gebruikers kunnen alles zien wat een klant op de website doet door middel van dynamische heatmaps en bezoekersregistraties, en afhakingen in het conversieproces identificeren met conversietrechters, formulieranalyse en peilingen.
Met realtime dashboardanalyse kunnen website-eigenaren precies zien hoeveel mensen hun site op elk moment bezoeken en hoe ze daar zijn aangekomen. Gebruikers kunnen historische statistieken vergelijken en bekijken welke trefwoorden, locaties, talen, verwijzingen, tweets en meer verkeer en specifiek gedrag op de site genereren, en er doorheen filteren met gedragstags. Automatische bezoekersregistraties stellen gebruikers in staat om elke klik, scroll of actie van een klant te bekijken om precies te achterhalen hoe mensen de website gebruiken. Dynamische heatmaps kunnen in realtime worden bekeken terwijl bezoekers van pagina wisselen, klikken en scrollen, menu's wisselen, pop-ups openen en meer. Formulieranalyse helpt bij het identificeren van probleemgebieden op formulieren door rapporten te genereren over verlating, starttijd, veldtijd, gemiddelde volgorde en herhaalde velden.
Met conversietrechters van Lucky Orange kunnen gebruikers zien op welk moment klanten een proces verlaten zoals "een account aanmaken" of "betalen", om de pijnpunten te identificeren. Dankzij de volledig responsieve chatmethoden kunnen gebruikers rechtstreeks via de website met hun klanten communiceren. Chatfuncties omvatten standaardantwoorden, doorschakelingen door de operator, co-browsen, typevoorbeeld en een aangepaste gegevens-API waarmee gebruikers informatie kunnen bekijken over de bezoeker met wie ze spreken. Alle chat-widgets kunnen worden aangepast aan het uiterlijk van de website.
Prijzen vanaf:
US$ 39,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 223 andere
Ondersteunde talen
Duits, Engels, Frans, Italiaans, Spaans
Prijzen vanaf:
US$ 39,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen
Functies
Totaal aantal functies van Lucky Orange: 117
Alternatieven
VWO Insights
VWO Testing
Hootsuite
Google Analytics 360
Reviews
Heb je Lucky Orange al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Computersoftware
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Web Analytics Tool
Beoordeeld op 7-9-2022
Pluspunten
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Minpunten
They recently launched a new version which I didn't like and I am still using the old one.
Antwoord van Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Sector: Marketing en reclame
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Straight forward onboarding and easy to learn
Beoordeeld op 25-6-2024
Overall this has been such a great tool to track user frustrations we aren't able to locate in app....
Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.
Pluspunten
I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.
Minpunten
I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.
Antwoord van Lucky Orange
We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.
Cheers - Emilia from Lucky Orange
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Legacy Lucky Orange was so much better - Hate the new LO
Beoordeeld op 26-6-2023
For the most part customer service is what has kept me here. If there was another option for...
For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.
Pluspunten
Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.
Minpunten
When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.
Antwoord van Lucky Orange
Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked.
At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience.
I look forward to hearing from you soon - Bradley with Lucky Orange
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: Zelfstandig ondernemer
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Optimise Customer Experiance
Beoordeeld op 20-11-2024
It was very useful and informative on customer experience on my store, and has helped me optimise...
It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement.
Pluspunten
The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience.
Minpunten
I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange.
Antwoord van Lucky Orange
Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
- Sector: Detailhandel
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
If you're a shopify store owner, you NEED Lucky Orange PERIOD.
Beoordeeld op 23-9-2024
Pluspunten
What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3
Minpunten
Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.
Antwoord van Lucky Orange
Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!
Cheers - Jordan from Lucky Orange
Lucky Orange - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Lucky Orange.V. Welke prijsmodellen heeft Lucky Orange te bieden?
Lucky Orange kent de volgende prijsmodellen:
- Vanaf: US$ 39,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Lucky Orange?
Lucky Orange heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Lucky Orange ondersteund?
Lucky Orange ondersteunt de volgende talen:
Duits, Engels, Frans, Italiaans, Spaans
V. Biedt Lucky Orange ondersteuning voor mobiele apparaten?
Lucky Orange ondersteunt de volgende apparaten:
V. Met welke andere apps kan Lucky Orange worden geïntegreerd?
Lucky Orange kan worden geïntegreerd met de volgende toepassingen:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
V. Welke mate van ondersteuning heeft Lucky Orange te bieden?
Lucky Orange biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Lucky Orange.
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