XCALLY - Overzicht
Wat is XCALLY?
XCALLY is een complete software-oplossing voor callcenters voor inkomend/uitgaand/gemengd of omnichannel contact. Gebruikers kunnen via standaard API's interacties met klanten afhandelen via telefoon, webchat, e-mail, sms, fax en sociale media, evenals klantinformatie beheren en hun interacties over meerdere kanalen bijhouden. Medewerkers kunnen inloggen op hun wachtrijen, meerdere statussen beheren en verschillende taken uitvoeren op basis van hun vaardigheden.
XCALLY helpt contactcentra om de spreektijd van medewerkers te maximaliseren door middel van voorvertoning, progressief of voorspellend kiezen, met automatiseringen en triggers die helpen om taken te automatiseren volgens eerder gedefinieerde timing en acties. Gebruikers kunnen gegevens en prestaties analyseren via de gebruiksklare rapporten van XCALLY, of aangepaste rapporten maken die zijn toegesneden op specifieke bedrijfsdoelstellingen. Organisaties kunnen ook met behulp van de web-GUI op basis van slepen en neerzetten IVR-projecten ontwerpen zoals automatische assistent, klanttevredenheidsonderzoeken, terugbellen en meer.
XCALLY - Overzicht
Prijzen
Prijsopties
XCALLY - Functies
Media
XCALLY reviews
XCALLY reviews
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
XCally Contact Centre the Way of the future
Fast efficient and deliver
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Very Scalable!
Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Prodotto TOP ! Rapporto qualità prezzo impressionante
solo vantaggi....applicativo IVR molto flessibile e personalizzabile direi unico nel suo genere, usability eccezionale,integrazione erp/crm ai massimi livelli possibili dashboard complete e personalizzabili
Vergelijk de totaalscore met alternatieven
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Future of Contact Center !!! Xcally Motion 2
Pluspunten
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Minpunten
I live everything about Xcally Motion 2.
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pluspunten
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Minpunten
I can honestly say there was nothing I do not like
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pluspunten
The feedback feature and one agent console is useful
Minpunten
The repeat of realtime report on all channel with the same info. Its unnecessary
Very Scalable!
Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Pluspunten
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better!
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
Minpunten
It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users.
You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations.
The Dashboards are very insightful but there's room for improvement on the reports.
Prodotto TOP ! Rapporto qualità prezzo impressionante
solo vantaggi....applicativo IVR molto flessibile e personalizzabile direi unico nel suo genere, usability eccezionale,integrazione erp/crm ai massimi livelli possibili dashboard complete e personalizzabili
Pluspunten
Scalabilità,prestazioni,personalizzazione e assistenza continua ai massimo livelli
Minpunten
Un piccolo refresh grafico non farebbe male...ma niente di che!
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Prijzen van XCALLY
Prijzen van XCALLY
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XCALLY - Functies
XCALLY - Functies
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Categorieën
Categorieën
XCALLY - Veelgestelde vragen
XCALLY - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over XCALLY.
V. Welke prijsmodellen heeft XCALLY te bieden?
XCALLY kent de volgende prijsmodellen:
Prijsmodel: Eenmalige licentie, Abonnement
Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van XCALLY?
We hebben geen informatie over functies van XCALLY
V. Wat zijn de typische gebruikers van XCALLY?
XCALLY heeft de volgende typische klanten:
Klein bedrijf, Middelgroot bedrijf
V. Welke talen worden door XCALLY ondersteund?
XCALLY ondersteunt de volgende talen:
Engels, Frans, Italiaans, Koreaans, Spaans
V. Welke prijsmodellen heeft XCALLY te bieden?
XCALLY kent de volgende prijsmodellen:
Eenmalige licentie, Abonnement
V. Biedt XCALLY ondersteuning voor mobiele apparaten?
We hebben geen informatie over apparaten die door XCALLY worden ondersteund
V. Met welke andere apps kan XCALLY worden geïntegreerd?
XCALLY kan worden geïntegreerd met de volgende toepassingen:
Freshdesk, Salesforce Sales Cloud, ServiceNow, SugarCRM, Twilio, Twitter, Vtiger CRM, Zendesk, Zendesk, Zoho CRM
V. Welke mate van ondersteuning heeft XCALLY te bieden?
XCALLY biedt de volgende ondersteuningsopties:
Telefonische ondersteuning, Kennisbank, Online ondersteuning, Video-instructies
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.