SecureLink
SecureLink
Over SecureLink
SecureLink is een toegangsbeheeroplossing voor technologiebedrijven en -leveranciers die functies biedt zoals op rollen gebaseerde machtigingen, auditlogboeken, nalevingsbeheer, zelfregistratie, bureaublad delen, ondersteuning op afstand, bestandsoverdracht en meer. Het stelt ondernemingen in staat om de veiligheid van hun netwerken te garanderen, evenals het identificeren, auditen en controleren van derden.
SecureLink voor ondernemingen stelt gebruikers in staat om multi-factor authenticatie in te stellen, automatisch afgedwongen minst bevoorrechte machtigingen toe te voegen, IT-beveiligingsauditrapporten te beheren, activiteiten in realtime te controleren en meer. Leveranciers kunnen toegangsrechten ontvangen van beheerders en zichzelf registreren voor autorisatie met behulp van een selfservice-tool. Via het SecureLink-platform kunnen bedrijven ook inloggegevens opslaan en medewerkers op afstand ondersteunen.
Met SecureLink voor leveranciers kunnen technologieleveranciers toegangsmethoden voor meerdere clients standaardiseren en ondersteuning op afstand bieden. Het platform stelt leveranciers in staat om toegang te vragen aan hun klanten en biedt een volledig auditlogboek om klanten inzicht te geven in wat er wordt geraadpleegd en waarom.
Afbeeldingen
Twijfels over SecureLink?
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Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
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Reviews
Heb je SecureLink al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Great people, Great product.
Beoordeeld op 5-4-2018
An easy way to setup remote access for customers that do not have a preferred method - works...
An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy. I like that Securelink is familiar with healthcare and HIPAA requirements.
Pluspunten
Consistency - If customers will adopt it we have a single way to access remote systems.
Web based, quick connect is good for immediate connections.
Minpunten
Price is a bit high compared to other services. There are some strange errors / quirks that I have reported. Support has worked with me to resolve but ultimately I do not have time to assist in the resolution. Hard to believe I am the only one experiencing a specific error.
- Sector: Computersoftware
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good product in need of a few additional features to turn it into a powerful customer support...
Beoordeeld op 30-3-2021
I like the high level of security that is available with regard to customer credentials. BUt.. it...
I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.
Pluspunten
It's excellent for providing access to customer systems while keeping their credentials secure
Minpunten
There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.
Antwoord van SecureLink
Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.
We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Computersoftware
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
User Experience
Beoordeeld op 30-3-2021
We are a software company that uses it to support our customers.
We are a software company that uses it to support our customers.
Pluspunten
The portal making customers easy to find is a wonderful feature.
Minpunten
The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes. For example connecting to VPN versus being connected over the internet disconnects all sessions. Internet connectivity is much faster and a better remote experience but some necessary resources require VPN access.
Antwoord van SecureLink
Daniel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Computersoftware
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
SecureLink is great as a VPN for tech support
Beoordeeld op 30-3-2021
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least...
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
Pluspunten
It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.
Minpunten
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Antwoord van SecureLink
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Thoughts on Securelink
Beoordeeld op 30-3-2021
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing...
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems
Pluspunten
Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic
Minpunten
Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere
Antwoord van SecureLink
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.
We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
SecureLink - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over SecureLink.V. Wat zijn de typische gebruikers van SecureLink?
SecureLink heeft de volgende typische klanten:
51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door SecureLink ondersteund?
SecureLink ondersteunt de volgende talen:
Engels
V. Biedt SecureLink ondersteuning voor mobiele apparaten?
SecureLink ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan SecureLink worden geïntegreerd?
SecureLink kan worden geïntegreerd met de volgende toepassingen:
BeyondTrust Remote Support, CyberArk Privileged Access Management Solutions, Duo Security, OneLogin, Salesforce Sales Cloud
V. Welke mate van ondersteuning heeft SecureLink te bieden?
SecureLink biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor SecureLink.
