--- description: Gedetailleerde beoordelingen over Crisp: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Crisp met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Crisp reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [Crisp](/software/111347/crisp) # Crisp Canonical: https://www.getapp.nl/software/111347/crisp Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/111347/crisp?page=2) > Crisp is een alles-in-één multi-channel klantenplatform voor interactie met klanten via Live Chat, e-mail, messenger, Twitter, SMS en andere tools zoals drip-campagnes, kennisbank of zelfs chatbots. > > Oordeel: score van **4.6/5** door 148 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 148 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Crisp - **Locatie**: Nantes, Frankrijk - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 45,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Deens, Duits, Engels, Fins, Frans, Hongaars, Italiaans, Japans, Nederlands, Pools, Portugees, Roemeens, Russisch, Spaans, Turks - **Beschikbare landen**: Albanië, Andorra, Argentinië, Armenië, Australië, België, Bolivia, Brazilië, Bulgarije, Cambodja, Canada, Chili, Colombia, Denemarken, Duitsland, Ecuador, El Salvador, Estland, Falklandeilanden, Fiji en 66 meer ## Functies - @mentions - AI/machine learning - API - Aanpasbare branding - Aanpasbare velden - Activiteitendashboard - Afspraakplanning - Afsprakenbeheer - Alerts/Escalation - Analyse van klantenservices - Antwoordbeheer - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Bestanden delen - Bestandsoverdracht - Beveiligde gegevensopslag - CRM - Campagnebeheer - Campagnesegmentering ## Integraties (29 in totaal) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform - Segment ... en 14 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Unified communications software](https://www.getapp.nl/directory/599/unified-communications/software) - [Email software](https://www.getapp.nl/directory/306/email-management/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24216 reviews) 3. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Great live chat system, even better help docs" — 5.0/5 > **Viktor** | *1 mei 2019* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website. > > **Minpunten**: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed. > > Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy. ----- ### "Crisp, a good solution for customer support" — 5.0/5 > **Jean-Noël** | *25 april 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: A good solution for customer support, live chat, MagicBrowse, add-ons, and so many features. Fast and helpful support. > > **Minpunten**: I pointed out things that needed fixing or basic improvements and they did not do anything yet about it. > > The overall experience with Crisp is positive. ----- ### "Crisp Online Chat" — 3.0/5 > **Milly** | *26 februari 2024* | Logistiek en toeleveringsketen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It's easy to use. Everything is well documented. It is reliable to be up. > > **Minpunten**: I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost. > > Overall, using Crisp to support our customers has proven to be beneficial. ----- ### "Easy and powerful" — 5.0/5 > **Robin** | *3 april 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to use, flexible and future proof to customize with plugins. > > **Minpunten**: A bit clutter in sidebar. Many options can be hard to navigate in the start. > > Used it for about a year, very happy with it. Developed a plugin for it, and i see that there is some quality work behind it. Truly the best at the moment. ----- ### "Crisp is more than a chatbox\!" — 5.0/5 > **Gabby** | *22 april 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: User friendly, triggering messaging and live translation is awesome\! The staff is always available to help you set anything, or answer questions at any time. > > **Minpunten**: I have to get different packages for different workspaces, I wish there were an membership with multiple workspaces available > > It has been an amazing experience, it is easy to use. Flexible to our needs, we can share links and documents with our customers. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/111347/crisp?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/111347/crisp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens