--- description: Gedetailleerde beoordelingen over HelpCrunch: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpCrunch met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.nl/software/110489/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) > HelpCrunch is een uitstekend beoordeeld platform voor klantencommunicatie gericht op je afdelingen voor ondersteuning, marketing en verkoop. Met HelpCrunch kun je de conversies en de verkoop verhogen, de ondersteuning verbeteren en sneller groeien. Kenmerken: - Livechat - Automatische berichten - E-mailmarketing - Helpdesk - Kennisbank - Pop-ups Probeer HelpCrunch gratis. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare velden - Alerts/Escalation - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beslissingsondersteuning - Bestanden delen - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer ## Integraties (6 in totaal) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 mei 2024* | Animatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Minpunten**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 augustus 2019* | Fotografie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Minpunten**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juli 2019* | Internet | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Working as live chat software, as a start. > > **Minpunten**: Expensive, not worth the price. So the most are bad. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20 augustus 2019* | Nieuwsbladen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Minpunten**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- ### "Excellent Tool For Your Customers" — 5.0/5 > **Juan** | *20 augustus 2019* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. > > **Minpunten**: The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. > > I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/110489/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens