--- description: Gedetailleerde beoordelingen over HelpCrunch: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpCrunch met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.nl/software/110489/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) > HelpCrunch is een uitstekend beoordeeld platform voor klantencommunicatie gericht op je afdelingen voor ondersteuning, marketing en verkoop. Met HelpCrunch kun je de conversies en de verkoop verhogen, de ondersteuning verbeteren en sneller groeien. Kenmerken: - Livechat - Automatische berichten - E-mailmarketing - Helpdesk - Kennisbank - Pop-ups Probeer HelpCrunch gratis. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Oekraïens, Russisch - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare velden - Alerts/Escalation - Analyse van klantenservices - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beslissingsondersteuning - Bestanden delen - Bewaking - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer ## Integraties (1 in totaal) - n8n embed ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Transactionele e-mail software](https://www.getapp.nl/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.nl/directory/5025/ai-agents-for-customer-support/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 3. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24216 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 mei 2024* | Animatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Minpunten**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Great - probably the best messaging software" — 4.0/5 > **Joe** | *28 juni 2019* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. > > **Minpunten**: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. > > Their support is amazing and friendly - regardless of you being a paying customer or free user. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juli 2019* | Internet | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Working as live chat software, as a start. > > **Minpunten**: Expensive, not worth the price. So the most are bad. ----- ### "Good overall" — 5.0/5 > **vincent** | *20 augustus 2019* | Consumentenelektronica | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Good solid connections with customers. Feel comfortable to know they have received some information. > > **Minpunten**: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. > > We have seen a dramatic rise in the quality of our communications with customers during business hours. ----- ### "Many features for a good value" — 5.0/5 > **Luca** | *28 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. > > **Minpunten**: Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. > > We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/110489/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens