Over HelpCrunch

HelpCrunch is een slim klantencommunicatieplatform voor klantenondersteuning, verkoop en marketingbehoeften. Het platform bevat een livechat, messenger in de app, e-mailautomatisering en helpdesk in één oplossing. Met HelpCrunch kunnen gebruikers naadloos schakelen tussen meerdere kanalen, waarbij alle communicatie in dezelfde discussie wordt opgeslagen. Alle bedrijfswebsites en -apps (iOS/Android) kunnen worden toegevoegd aan één account, waardoor gecentraliseerd beheer van alle communicatie met klanten over verschillende producten wordt gegarandeerd.

Prijzen vanaf:

US$ 15,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor HelpCrunch

Klanten

  • Freelancers
  • Kleine bedrijven (2-50)
  • Middelgrote bedrijven (51-500)
  • Grote ondernemingen (500 en meer)

Implementatie

  • Cloudgebaseerd
  • On-premise

Markten

Andorra, Albanië, Armenië, Oostenrijk, Australië , Bosnië en Herzegovina, België, Bulgarije, Brazilië, Belarus, Canada, Zwitserland, Cyprus, Tsjechië, Duitsland, Denemarken, Estland, Spanje, Finland, Frankrijk, Verenigd Koninkrijk, Guernsey, Griekenland, Kroatië, Hongarije, Ierland, Isle of Man, India, IJsland, Italië, Japan, Liechtenstein, Litouwen, Luxemburg, Letland, Monaco, Moldavië, Montenegro, Noord-Macedonië, Malta, Mexico, Nederland, Noorwegen, Nieuw-Zeeland, Roemenië, Servië, Rusland, Zweden, Slovenië, Slowakije, San Marino, Turkije, Oekraïne, Verenigde Staten

Ondersteunde talen

Duits, Engels, Frans, Italiaans, Nederlands , Oekraïens, Pools, Portugees, Russisch, Spaans

Prijzen vanaf:

US$ 15,00/maand

  • Gratis versie
  • Gratis proef
  • Abonnement

Top 5 alternatieven voor HelpCrunch

Afbeeldingen

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Functies

Totaal aantal functies van HelpCrunch: 77

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare velden
  • Afsprakenbeheer
  • Analyse van klantenservices
  • Autoresponders
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • Beslissingsondersteuning
  • Bestanden delen
  • Bestandsoverdracht
  • Bewaking
  • Callcenterbeheer
  • Catalogiseren/categoriseren
  • Chatbot
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Consumentgericht chatten in realtime
  • Contactendatabase
  • Contentbeheer
  • Documenten opslaan
  • Door gebeurtenissen geactiveerde acties
  • E-mailbeheer
  • E-mailsjablonen
  • E-mailwaarschuwingen
  • Enquêtes en feedback
  • Feedbackbeheer
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Helpdeskbeheer
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantendatabase
  • Klantensegmenten
  • Klantgeschiedenis
  • Live chatten
  • Macro's/reacties via sjablonen
  • Markeren
  • Mobiele toegang
  • Netwerkcontrole
  • Offline formulier
  • Ondersteuningstickets bijhouden
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Priorisering
  • Proactief chatten
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime chatten
  • Realtime controle
  • Samenwerkingstools
  • Sjabloonbeheer
  • Tekstbewerking
  • Ticketbeheer
  • Toegang en controle op afstand
  • Toegangsopties/machtigingen
  • Transcripten/chatgeschiedenis
  • Virtuele assistent
  • Voor meerdere talen
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Websitebezoekers bijhouden
  • Widgets
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst
  • Zoeken/filteren

Alternatieven

Intercom

4,5
#1 alternatief voor HelpCrunch
Intercom is een conversationeel relatieplatform waarmee bedrijven tijdens het gehele klantentraject conversationele, op...

Zendesk Suite

4,4
#2 alternatief voor HelpCrunch
Zendesk is een cloudgebaseerde oplossing voor klantenservicesoftware die wordt vertrouwd door meer dan 40.000 organisati...

Crisp

4,5
#3 alternatief voor HelpCrunch
Crisp is een alles-in-één multi-channel klantenplatform voor interactie met klanten via Live Chat, e-mail, messenger,...

LiveChat

4,6
#4 alternatief voor HelpCrunch
LiveChat: over de hele wereld geliefd. Gebruikt door meer dan 27.000 bedrijven. Beantwoordt ter plekke alle vragen van...

Reviews

Totaalscore

4,8 /5
(176)
Prijs-kwaliteitverhouding
4,8/5
Functies
4,6/5
Gebruiksgemak
4,7/5
Klantenondersteuning
4,8/5

Heb je HelpCrunch al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

Schrijf een review!
5 van 176 reviews worden weergegeven
Lana
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The software that really helps

Beoordeeld op 23-8-2019

HelpCruch has everything we need to automate the process of catching leads, providing necessary...

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pluspunten

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Minpunten

There is nothing I can list here :) Like... really nothing :)

Overwogen alternatieven

Userlike en Intercom

Overgestapt van

Drift

Redenen om over te stappen op HelpCrunch

The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Antwoord van HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Thomas
Totaalscore
  • Sector: Internet
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent value-for-money Software for our SaaS business

Beoordeeld op 7-1-2020

While we were only looking for a chat solution, and had two bad experiences with competitors who...

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !

Pluspunten

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Minpunten

- No Drip email marketing implemented (well, not yet as of 12/2019)

Overwogen alternatieven

Customerly en Intercom

Redenen om voor HelpCrunch te kiezen

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Overgestapt van

Customerly

Antwoord van HelpCrunch

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Geverifieerde reviewer
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Nice pricing options and supports migration from previous tool

Beoordeeld op 17-8-2022

Pluspunten

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Minpunten

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Andrew
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Anders 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Web software ok. Mobile app non-functional. Service non-existent

Beoordeeld op 23-7-2020

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pluspunten

It was reasonably easy to install, although took a while to configure.

Minpunten

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Antwoord van HelpCrunch

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Bhushan
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Sales Acquisition and Retention With HelpCrunch

Beoordeeld op 20-8-2019

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pluspunten

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Minpunten

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Overwogen alternatieven

Intercom

Redenen om over te stappen op HelpCrunch

Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Antwoord van HelpCrunch

Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.

As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

5 van 176 worden weergegeven Lees alle reviews

HelpCrunch - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over HelpCrunch.

HelpCrunch kent de volgende prijsmodellen:

  • Vanaf: US$ 15,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

HelpCrunch heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

HelpCrunch ondersteunt de volgende talen:

Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans

HelpCrunch ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

HelpCrunch kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

HelpCrunch biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor HelpCrunch.