--- description: Gedetailleerde beoordelingen over HelpCrunch: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpCrunch met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.nl/software/110489/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) > HelpCrunch is een uitstekend beoordeeld platform voor klantencommunicatie gericht op je afdelingen voor ondersteuning, marketing en verkoop. Met HelpCrunch kun je de conversies en de verkoop verhogen, de ondersteuning verbeteren en sneller groeien. Kenmerken: - Livechat - Automatische berichten - E-mailmarketing - Helpdesk - Kennisbank - Pop-ups Probeer HelpCrunch gratis. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare velden - Alerts/Escalation - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beslissingsondersteuning - Bestanden delen - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer ## Integraties (6 in totaal) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great product for using Knowledge Base" — 5.0/5 > **Margarita** | *3 juli 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: – native design, – easy to organize Knowledge Base for clients (don't need any technical skills\!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have. > > **Minpunten**: Didn't notice any problems, but also need to say that we don't use full product functionality. > > Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request. ----- ### "Has promise" — 4.0/5 > **Rodney** | *31 januari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. > > **Minpunten**: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be > > Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juli 2019* | Internet | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Working as live chat software, as a start. > > **Minpunten**: Expensive, not worth the price. So the most are bad. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 augustus 2019* | Fotografie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Minpunten**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20 augustus 2019* | Nieuwsbladen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Minpunten**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/110489/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens