--- description: Gedetailleerde beoordelingen over HelpCrunch: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk HelpCrunch met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.nl/software/110489/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) > HelpCrunch is een uitstekend beoordeeld platform voor klantencommunicatie gericht op je afdelingen voor ondersteuning, marketing en verkoop. Met HelpCrunch kun je de conversies en de verkoop verhogen, de ondersteuning verbeteren en sneller groeien. Kenmerken: - Livechat - Automatische berichten - E-mailmarketing - Helpdesk - Kennisbank - Pop-ups Probeer HelpCrunch gratis. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Oekraïens, Russisch - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare velden - Alerts/Escalation - Analyse van klantenservices - Autoresponders - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beslissingsondersteuning - Bestanden delen - Bewaking - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer ## Integraties (1 in totaal) - n8n embed ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Transactionele e-mail software](https://www.getapp.nl/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.nl/directory/5025/ai-agents-for-customer-support/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1788 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3472 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Reviews ### "Awesome Value for the Money" — 5.0/5 > **Leonardo** | *20 augustus 2019* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend > > **Minpunten**: I can't say something bother us, I like the app and is easy to use. ----- ### "Excellent value-for-money Software for our SaaS business" — 5.0/5 > **Thomas** | *7 januari 2020* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams > > **Minpunten**: - No Drip email marketing implemented (well, not yet as of 12/2019) > > While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website \& SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 \! ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juli 2019* | Internet | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Working as live chat software, as a start. > > **Minpunten**: Expensive, not worth the price. So the most are bad. ----- ### "Has promise" — 4.0/5 > **Rodney** | *31 januari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. > > **Minpunten**: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be > > Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 augustus 2019* | Fotografie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Minpunten**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.getapp.nl/software/110489/helpcrunch?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/110489/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens