Name: ShipBob
Rating: 3.782608695652174 (92 reviews)

Over ShipBob

ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

Prijzen vanaf:

Niet door leverancier verstrekt

Gratis versie
Gratis proef
Abonnement

Top 5 alternatieven voor ShipBob

Voornaamste voordelen van ShipBob

ShipBob offers a one-stop shop for direct-to-consumer and business-to-business fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

With warehousing locations within Bethlehem, Los Angeles, Chicago, and Dallas/Ft. Worth businesses are able to offer package delivery anywhere in the continental US within two days.

Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.

Klanten

Freelancers
Kleine bedrijven (2-50)
Middelgrote bedrijven (51-500)
Grote ondernemingen (500 en meer)

Implementatie

Cloudgebaseerd
On-premise

Markten

Australië, Canada, Verenigd Koninkrijk, Ierland, Verenigde Staten

Ondersteunde talen

Engels

Prijzen vanaf:

Niet door leverancier verstrekt

Gratis versie
Gratis proef
Abonnement

Top 5 alternatieven voor ShipBob

Afbeeldingen

Nog 9 andere bekijken

Functies

Totaal aantal functies van ShipBob: 49

3PL-beheer
API
Aanpasbare branding
Activiteiten volgen
Activiteitendashboard
Backorderbeheer
Beheer van meerdere kanalen
Beheer van speciale bestellingen

Berekening van verzendkosten
Bestellingen bijhouden
Catalogiseren/categoriseren
Containervervoer
Gegevenssynchronisatie
Import- en exportbeheer
Inkooporderbeheer
Integratie van vervoerservices

Integraties van derden
Inventarisatie
Kitting
Kortingsbeheer
Magazijnbeheer
Multilocatie
Nabestellingbeheer
Orderbeheer

Orderinvoer
Orders afhandelen
Pakketvervoer
Productidentificatie
Prognose
Rapportage en analyse
Rapportage en statistieken
Realtime gegevens

Realtime updates
Retourbeheer
Status bijhouden
Streepjescodes en tickets scannen
Terugkerende orders
Transport bijhouden
Transportbeheer
Vervoer door de lucht

Vervoer over land
Vervoersbeheer
Verzendetiketten
Voorraad bijhouden
Voorraadbeheer
Voorraadoptimalisatie
Waarschuwingen/Meldingen
Zoeken/filteren

eCommerce-beheer

Alternatieven

ShipMonk

4,1

#1 alternatief voor ShipBob

ShipMonk is a cloud-based order and inventory management software that helps subscription box companies, startups, and...

Meer info Vergelijken

ShipHero

4,2

#2 alternatief voor ShipBob

ShipHero is een cloudgebaseerde oplossing voor voorraadbeheer met meerdere kanalen, met tools voor het beheren van...

Meer info Vergelijken

ShipStation

4,7

#3 alternatief voor ShipBob

ShipStation helpt e-commerce-verkopers moeiteloos orders van meerdere verkoopkanalen (zoals eBay, Amazon, Magento en...

Meer info Vergelijken

ShippingEasy

4,8

#4 alternatief voor ShipBob

ShippingEasy is online leveringssoftware voor e-commerce verkopers die de beste portokosten willen en back-end...

Meer info Vergelijken

Reviews

Totaalscore

3,8 /5

(92)

Prijs-kwaliteitverhouding

3,6/5

Functies

3,8/5

Gebruiksgemak

3,9/5

Klantenondersteuning

3,7/5

Heb je ShipBob al?

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5 van 92 reviews worden weergegeven Lees alle reviews

5 van 92 reviews worden weergegeven

Jon

Totaalscore

Sector: Managementconsulting
Bedrijfsgrootte: 11-50 werknemers
Dagelijks 2+ jaar lang gebruikt
Bron van de reviewer

Totaalscore

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning
Waarschijnlijkheid van aanbeveling 10.0 /10

Our Most Often Recommended Fulfillment Provider

Beoordeeld op 14-10-2019

Pluspunten

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Minpunten

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

Jazmen

Totaalscore

Sector: Consumentengoederen
Bedrijfsgrootte: 11-50 werknemers
Dagelijks 1+ jaar lang gebruikt
Bron van de reviewer

Totaalscore

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning
Waarschijnlijkheid van aanbeveling 8.0 /10

Overall Thoughts About ShipBob Experience

Beoordeeld op 18-9-2019

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive...

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Pluspunten

User friendly software. Customer support is reliable & transparent.

Minpunten

Sometimes the response is slow with loading pages.

Antwoord van ShipBob

Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

Geverifieerde reviewer

Totaalscore

Sector: Consumentengoederen
Bedrijfsgrootte: 11-50 werknemers
Dagelijks 1+ jaar lang gebruikt
Bron van de reviewer

Totaalscore

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning
Waarschijnlijkheid van aanbeveling 0.0 /10

If you are considering Shipbob, don't

Beoordeeld op 16-7-2020

Pluspunten

East of use, fast integration, 4 warehouses conveniently spread across the USA.

Minpunten

I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them...

Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen.

Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored.

Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines.

The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal.

If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.

Antwoord van ShipBob

Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!

Louisa

Totaalscore

Sector: E-learning
Bedrijfsgrootte: 2-10 werknemers
Maandelijks 1+ jaar lang gebruikt
Bron van de reviewer

Totaalscore

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning
Waarschijnlijkheid van aanbeveling 10.0 /10

Great platform for those starting with fulfillment

Beoordeeld op 26-8-2019

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment...

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pluspunten

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Minpunten

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Overwogen alternatieven

ShipMonk

Redenen om over te stappen op ShipBob

They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them.

Steven

Totaalscore

Sector: Financiële dienstverlening
Bedrijfsgrootte: 11-50 werknemers
Dagelijks 1+ jaar lang gebruikt
Bron van de reviewer

Totaalscore

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning
Waarschijnlijkheid van aanbeveling 10.0 /10

Best Shipping Option for High-Volume E-commerce start ups

Beoordeeld op 2-11-2018

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team...

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Pluspunten

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Minpunten

The app works well but no where near as good as the online site.

5 van 92 worden weergegeven Lees alle reviews

ShipBob - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ShipBob.

V. Welke prijsmodellen heeft ShipBob te bieden?

ShipBob kent de volgende prijsmodellen:

Prijsmodel: Gratis versie
Gratis proef: Beschikbaar

Standard fees for ShipBob include: one-time implementation fee for 30 days of support, receiving your inventory, warehousing your products, and shipping each order. Contact ShipBob for detailed pricing information.

V. Wat zijn de typische gebruikers van ShipBob?

ShipBob heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

V. Welke talen worden door ShipBob ondersteund?

ShipBob ondersteunt de volgende talen:

Engels

V. Biedt ShipBob ondersteuning voor mobiele apparaten?

ShipBob ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

V. Met welke andere apps kan ShipBob worden geïntegreerd?

ShipBob kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, BigCommerce, Brightpearl, CartRover, ChannelAdvisor, Cin7, Cymbio, Inventory Planner, Linnworks, Order Desk, QuickBooks Online Advanced, SPS Commerce, ShipStation, Shopify, Shopify Plus, Skubana, Squarespace, Stitch Labs, Wix, WooCommerce, Zentail

V. Welke mate van ondersteuning heeft ShipBob te bieden?

ShipBob biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

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