Over ShipBob
ShipBob provides Amazon-level shipping and order fulfillment solutions for ecommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online ecommerce platforms and technology solutions, such as Shopify, BigCommerce, Magento, WooCommerce, ShipStation, Amazon, and eBay.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Prijzen vanaf:
Niet door leverancier verstrekt
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor ShipBob
Voornaamste voordelen van ShipBob
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Australië, Canada, Verenigd Koninkrijk, Ierland, Verenigde Staten
Ondersteunde talen
Engels
Prijzen vanaf:
Niet door leverancier verstrekt
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor ShipBob
Afbeeldingen
Functies
Totaal aantal functies van ShipBob: 49
Alternatieven
ShipMonk
ShippingEasy
ShipStation
ShipHero
Reviews
Heb je ShipBob al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Takes the hassle out of pick, pack, and ship so I can focus on marketing
Beoordeeld op 1-6-2019
Pluspunten
The ShipBob software is incredibly easy to use. It integrates directly with my ecommerce platform (BigCommerce), and once an order comes in – it gets shipped out almost always that same day (if its bought a little later in the day, then it will go out in the morning). I can pull reports out to analyze my overall shipping costs and spend, and decide how best to allocate my inventory throughout the warehouses. The noissue partnership is great as well, and now I have 2 stickers from them going in with each order!
Minpunten
I don't have any complaints. I needed a good 3PL software that got my goods out ASAP and picked, packed and shipped them like I would or better. These folks do that.
Antwoord van ShipBob
This is exactly what we strive to be, a partner that allows you to focus on growth!
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Shipbob is so easy to use
Beoordeeld op 13-11-2019
Shipbob user interface is great. Their connection with our Shopify store is seamless. Their...
Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person.
Pluspunten
Shipbob has a great interface and is easy to navigate.
Minpunten
No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title.
- Sector: Consumentengoederen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
If I could give 0 stars, I would
Beoordeeld op 15-5-2020
If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience......
If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options.
We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.
Pluspunten
-The Dashboard is nicely designed and easy to navigate
Minpunten
- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping.
- They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant.
- They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses.
- For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
CHAARG ShipBob Review
Beoordeeld op 25-11-2019
Overall our experience with ShipBob has been great, and we're glad we're using them!
Overall our experience with ShipBob has been great, and we're glad we're using them!
Pluspunten
It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful!
Minpunten
We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Fulfillment Partner
Beoordeeld op 15-1-2020
Pluspunten
We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity.
Minpunten
Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement.
ShipBob - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over ShipBob.V. Welke prijsmodellen heeft ShipBob te bieden?
ShipBob kent de volgende prijsmodellen:
- Prijsmodel: Gratis versie
- Gratis proef: Beschikbaar
Standard fees for ShipBob include: one-time implementation fee for 30 days of support, receiving your inventory, warehousing your products, and shipping each order. Contact ShipBob for detailed pricing information.
V. Wat zijn de typische gebruikers van ShipBob?
ShipBob heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door ShipBob ondersteund?
ShipBob ondersteunt de volgende talen:
Engels
V. Biedt ShipBob ondersteuning voor mobiele apparaten?
ShipBob ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan ShipBob worden geïntegreerd?
ShipBob kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, BigCommerce, Brightpearl, CartRover, ChannelAdvisor, Cin7, Cymbio, Inventory Planner, Linnworks, Order Desk, QuickBooks Online Advanced, SPS Commerce, ShipStation, Shopify, Shopify Plus, Skubana, Squarespace, Stitch Labs, Wix, WooCommerce, Zentail
V. Welke mate van ondersteuning heeft ShipBob te bieden?
ShipBob biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
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