Podium
Podium
Over Podium
Podium is een platform voor reputatiebeheer dat beoordelingen van meerdere sites centraliseert met als doel bedrijven te helpen een betere zichtbaarheid te krijgen, de werkzaamheden beter uit te voeren en betere aankoopbeslissingen te nemen. Podium vereenvoudigt klantinteractie door zich te concentreren op gebruiksgemak, waardoor gebruikers gemakkelijk met klanten kunnen communiceren over beoordelingen, feedback en bedrijfsanalyses.
Afbeeldingen
Twijfels over Podium?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Zoho CRM
LiveAgent
Google Meet
Meta for Business
Reviews
Heb je Podium al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Internet
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Interesting mesh of a review and communication service
Beoordeeld op 21-7-2021
Originally, I was looking for a reputation management service, but turns out, that's our least used...
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
Pluspunten
-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
Minpunten
-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration
Redenen om over te stappen op Podium
Podium had an interesting SMS chat feature that I wanted to try.- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
My Expereince With Podium
Beoordeeld op 12-2-2024
Pluspunten
It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy
Minpunten
Podium has really helped and no issues yet.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Functional platform when it works, but customer service is very poor.
Beoordeeld op 2-9-2023
It was good until I stumbled upon problems on their end, and they do not respond to these problems...
It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion. I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. They very rarely respond in a timely fashion.
Pluspunten
I like the ability to integrate my business landline number with SMS capability. It's easy to send text review links to customers.
Minpunten
Customer service is horrific. Let me repeat--horrific! I rarely leave reviews but the inconveniences afford to me deserve a stern warning to others considering this platform. I am fairly tech savvy and a good problem solver. However, problems, server disconnects, software glitches occur from time-to-time, and customer service contacts cannot be reached, are unreliable, and human customer service is lacking!
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Good but expensive
Beoordeeld op 11-12-2023
Podium was a great tool for us and it really change the landscape of how we interact with new and...
Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.
Pluspunten
Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.
Minpunten
We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.
- Sector: Meubels
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Chats that assign
Beoordeeld op 26-1-2024
It was mostly enjoyable. The price may need evaluation.
It was mostly enjoyable. The price may need evaluation.
Pluspunten
I like that chats are assigned to the person that answers and then disapears from others use.
Minpunten
The lag time between messages. It hurt us in responding to customers.
Podium - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Podium.V. Welke prijsmodellen heeft Podium te bieden?
Podium kent de volgende prijsmodellen:
- Vanaf: US$ 399,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van Podium?
Podium heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Podium ondersteund?
Podium ondersteunt de volgende talen:
Engels
V. Biedt Podium ondersteuning voor mobiele apparaten?
Podium ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Podium worden geïntegreerd?
Podium kan worden geïntegreerd met de volgende toepassingen:
3C Connect, ABC Ignite, ACS, ALLDATA, AMS Protractor, AccuLynx, ActiveCampaign, AdvancedMD EHR, AthenaPortal, AutoFluent, Autosoft DMS, Bay-masteR, CCC ONE, CDK Global, COSTAR, Calendly, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Mailchimp, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks a Sensei product, ProMax Unlimited, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Shopify POS, Shopify Plus, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, Zipwhip, athenaIDX, improveit 360
V. Welke mate van ondersteuning heeft Podium te bieden?
Podium biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Podium.
