Zonka Feedback

Over Zonka Feedback
Het Zonka CEM-platform (Customer Experience Management) is op maat gemaakt voor kleine bedrijven en ondernemingen om de feedback van werknemers en klanten vast te leggen en te analyseren over alle contactpunten, de ervaringen te verbeteren en de bedrijfsgroei te versnellen.
Het Zonka CEM-platform verandert de manier waarop bedrijven over de hele wereld feedback en ervaringen van klanten, patiënten en medewerkers vastleggen, begrijpen en beheren. Het Zonka CX-platform (Customer Experience) legt ervaringen en feedback vast op alle contactpunten, waaronder persoonlijke contacten, offline, online, e-mail en sms, en biedt een ruimte voor actief luisteren. In combinatie met actuele, realtime feedbackrapportage, inzichten en trends, gebruiken bedrijven het Zonka CX-platform om resultaatgerichte acties aan te sturen waarmee ze de klantervaring kunnen verbeteren en de feedbacklus kunnen sluiten. Met het Zonka CX-beheer platform kunnen bedrijven risicoklanten identificeren, problemen oplossen, het verloop verminderen, critici en passieve klanten veranderen in promotors en geweldige ervaringen creëren, wat leidt tot betere bedrijfsresultaten en tevreden klanten.
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Twijfels over Zonka Feedback?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
Typeform

HubSpot Service Hub

SurveyMonkey

XM for Customer Experience

Reviews
Heb je Zonka Feedback al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Online media
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Zonka is an AMAZING CX measuring tool!
Beoordeeld op 22-6-2021
I even had to reach out to their support for a quick question and their support team is incredibly...
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!
Pluspunten
I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities.
I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.
Minpunten
There have been no issues adopting or major features missing.
Overwogen alternatieven
XM for Customer ExperienceRedenen om over te stappen op Zonka Feedback
Pricing for this feature set is an incredible value!- Sector: Telecommunicatie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Incredible Customer Support - Above and Beyond!
Beoordeeld op 21-8-2023
I had a fantastic experience with support. Even when I was ready to give up and move on they made...
I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.
Pluspunten
I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.
Minpunten
The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.
Overwogen alternatieven
SurveyMonkeyRedenen om over te stappen op Zonka Feedback
SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.- Sector: Rechtspraktijk
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best Review Software hands down.
Beoordeeld op 3-2-2025
[sensitive content hidden] was great to work with from the beginning. They are passionate about...
[sensitive content hidden] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change.
Pluspunten
It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well!
Minpunten
None really. It fit all of our needs that we had and the salesforce integration was perfect.

- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Very bad service
Beoordeeld op 19-11-2024
Pluspunten
The free plan worked well and I used my survey without any problems.
Minpunten
Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!
- Sector: E-learning
- Bedrijfsgrootte: Zelfstandig ondernemer
- Anders 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Nice design in Zonka Feedback
Beoordeeld op 13-7-2021
The focus of using Zonka Feedback is to collect survey responses to improve products for customers....
The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.
Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Pluspunten
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.
The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.
The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.
Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Minpunten
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
Zonka Feedback - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Zonka Feedback.V. Welke prijsmodellen heeft Zonka Feedback te bieden?
Zonka Feedback kent de volgende prijsmodellen:
- Vanaf: US$ 29,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Zonka Feedback?
Zonka Feedback heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Zonka Feedback ondersteund?
Zonka Feedback ondersteunt de volgende talen:
Engels
V. Biedt Zonka Feedback ondersteuning voor mobiele apparaten?
Zonka Feedback ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Zonka Feedback worden geïntegreerd?
Zonka Feedback kan worden geïntegreerd met de volgende toepassingen:
ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter/X, Zapier, Zendesk Suite
V. Welke mate van ondersteuning heeft Zonka Feedback te bieden?
Zonka Feedback biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Zonka Feedback.