Over Drift
Drift is een cloudgebaseerde oplossing voor livechat, berichten binnen de app en e-mailbeheer die is ontworpen voor verkoop- en marketingteams. Drift biedt aanpasbare livechat-widgets, vervolgacties via e-mail voor verlaten chats, gespreksgeschiedenis, automatisering van e-mailcampagnes en een door AI aangedreven chatbot.
Wanneer een bezoeker een gesprek begint, toont Drift op welke pagina de bezoeker zich bevindt en als bezoekers hun e-mailadres invoeren, worden hun naam, locatie, koppelingen met sociale profielen, bedrijfs- en baangegevens beschikbaar gemaakt voor gebruikers via de zijprofiellade. Gesprekken kunnen worden overgedragen tussen medewerkers, waarbij gebruikers automatisch op de hoogte worden gebracht wanneer er een chat aan hen wordt toegewezen, en typeaanduidingen worden weergegeven wanneer een agent of bezoeker op het gesprek reageert. Gebruikers kunnen aangepaste labels toevoegen aan chats en gesprekken filteren op basis van hun status. Er kunnen opgeslagen standaardantwoorden worden opgesteld om te reageren op veelgestelde vragen, en gebruikers kunnen berichten instellen die buiten werktijd worden weergegeven.
Met de berichten binnen de Drift-app kunnen gebruikers zich op hun klanten richten met paginagrote overnames en berichten met schuifregelaar. Groepen kunnen specifiek worden benaderd op basis van URL, scrollpercentage of met behulp van gedefinieerde segmenten. Ongelezen berichten binnen de app kunnen ook per e-mail worden verzonden na een door de gebruiker gedefinieerde periode. De NPS (Net Promoter Score) kan worden gemeten via enquêtes die per e-mail worden verzonden of berichten in de app. Gebruikers kunnen geautomatiseerde e-mailcampagnes creëren met een reeks triggers, voor onboarding door klanten, verlooppreventie en meer.
Prijzen vanaf:
N/A
- Gratis proef
- Gratis
- Abonnement
Vergelijk met populaire alternatieven
Apparaten
Bedrijfsgrootte
Markten
Ondersteunde talen
Prijzen vanaf:
N/A
- Gratis proef
- Gratis
- Abonnement
Vergelijk met populaire alternatieven
Afbeeldingen
Functies
Totaal aantal functies van Drift: 39
- @mentions
- Aanpasbare branding
- Abonnementsbeheer
- Activiteitendashboard
- Automatische meldingen
- Autoresponders
- Beheer van e-mailmarketing
- Beheer van vergaderingen
- Beschikbaarheidsbeheer
- Beschikbaarheidsindicator
- Bezoekers bijhouden
- Bezoekersbeheer
- Campagnebehee
- Chatten
- Contactgeschiedenis
- Desktopmeldingen
- Door gebeurtenissen geactiveerde acties
- Drip marketing
- E-mailintegratie
- E-mails bijhouden
- Enquêtebeheer
- Enquêtes en feedback
- Gefilterde weergaven
- Gegevenssynchronisatie
- Gegevensvisualisatie
- Gepersonaliseerde profielen
- Herinneringen
- Instant Messaging
- Integratie van derden
- Kalenderbeheer
- Markeren
- Op regels gebaseerde workflow
- ROI-analyse
- Rapportage en statistieken
- Realtime controle
- Realtime meldingen
- Realtime updates
- Voor meerdere talen
- Widgets
Alternatieven
Zendesk
LiveAgent
Comm100 Live Chat
JivoChat
Reviews
Heb je Drift al?
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Schrijf een review!
- Sector: Computersoftware
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Expensive but awesome
Beoordeeld op 21-12-2019
With two substantially different audiences being targeted by our business, and a general need to do...
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Pluspunten
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Minpunten
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Antwoord van Drift
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Drift is the best 'customer chat' system on the market
Beoordeeld op 27-1-2021
Once again Drift have helped to define what companies should be using chat software for. Yes, it is...
Once again Drift have helped to define what companies should be using chat software for. Yes, it is for 'live chat', that much is obvious. But DRIFT define their tool as helping to deliver 'conversation marketing', and that for me really helps to define how companies should be using Chat software - to start and nurture a conversation that could lead to an ongoing relationship.
Pluspunten
Love Drift. It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years. They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
Minpunten
Hard to say. Probably the fact that although the core product is free (and you get lots of awesome features), you have to upgrade to the 'fullest licence' in order to get the 'uber cool' tools such as allowing the 'chat users' to book an appointment directly into the Calendar of the chosen agent.
Antwoord van Drift
Hi John,
Wow! We're flattered! THANK YOU! Pls let us know how we can continue to support you, and tnx for being a customer!
All the best,
Julie Hogan, VP - Customer Experience
- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Drift could be Intercom, but it isn't...
Beoordeeld op 13-10-2020
We decided to use Drift as means to provide support, but once we grow bigger than a single user,...
We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Pluspunten
We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Minpunten
Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Antwoord van Drift
Hi there,
Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]
All the best,
Julie Hogan, VP - Customer Experience
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Powerful Tool but needs care and feeding
Beoordeeld op 26-1-2021
We have booked meetings via Drift bot. We in marketing see the value for sure and will continue to...
We have booked meetings via Drift bot. We in marketing see the value for sure and will continue to use features and functionality as a part of our demand gen and ABM efforst.
Pluspunten
I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable. So we're trying to keep it simple, yet also set up playbooks specific to our campaign objectives and quarterly themes but the up keep has proven to be challenging. The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
Minpunten
A lot of up keep required in the tool to keep it up to date and effective. Also need to train and remind sales teams often to close conversations and manage their bots. Drafting the right copy that will capture attention and encourage engagement has been hard so constantly testing and updating copy to improve bot performance
Antwoord van Drift
Thanks very much for sharing your experience. If interested, we have a program where we support the ongoing optimization of your playbooks. Happy to chat directly! - [email protected]
All the best,
Julie Hogan, VP - Customer Experience
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Simple setup, solid results
Beoordeeld op 18-6-2020
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional...
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Pluspunten
It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Minpunten
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Antwoord van Drift
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
Drift - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Drift.V. Welke prijsmodellen heeft Drift te bieden?
Drift kent de volgende prijsmodellen:
- Prijsmodel: Gratis, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de voornaamste functies van Drift?
We hebben geen informatie over functies van Drift
V. Wat zijn de typische gebruikers van Drift?
Drift heeft de volgende typische klanten:
Klein bedrijf, Grote ondernemingen, Freelancers, Middelgroot bedrijf
V. Welke talen worden door Drift ondersteund?
Drift ondersteunt de volgende talen:
Chinees (Vereenvoudigd), Deens, Duits, Engels, Fins, Frans, Hongaars, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds
V. Biedt Drift ondersteuning voor mobiele apparaten?
Drift ondersteunt de volgende apparaten:
Android, iPhone
V. Met welke andere apps kan Drift worden geïntegreerd?
Drift kan worden geïntegreerd met de volgende toepassingen:
Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Marketo Engage, Paperflite, Wordpress, elevio
V. Welke mate van ondersteuning heeft Drift te bieden?
Drift biedt de volgende ondersteuningsopties:
Online ondersteuning, Kennisbank, Veelgestelde vragen, Video-instructies
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Drift.
- Live chat software
- Online CRM systemen
- Email marketing software
- Marketing automation software
- Mobile marketing software
- Afspraken en planning software
- Lead management software
- Predictive lead scoring software
- Lead capture software
- Lead generation software
- Account-based marketing software
- Conversationele marketing software
- Chatbot software
- Customer experience software
