Penelope

Cloud-based case management software for human services.

4,3 /5 (61 review) Schrijf een review!

Penelope - Overzicht

Wat is Penelope?

Penelope is a configurable, cloud-based case management software platform designed for human service organizations who provide a variety of services across multiple locations.

Everything from outcomes and treatment history, to service plans, notes, smart forms, alerts, workflows, signature capture, attachments, reminders, referrals, and scheduling are all in one place. Penelope brings together all aspects of an organization’s operations into a comprehensive, and coherent system designed from the ground up to coordinate and help improve service delivery.

Penelope is bolstered by a growing suite of client engagement options designed to both save administrative time and improve the experience of our customers' clients. These include the Add.Me self-intake web form and bulk upload tool, and a mobile client portal named ClientConnect that allows an organization's clients to complete documentation, book appointments, make payments, and more, all from their mobile device.

Athena Software has been built on a culture of innovation, collaboration, customer service, and commitment to security and community. These attributes ensure that all of our clients are treated with respect and are viewed as partners by each of our staff members.

Penelope - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Penelope - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Australië, Canada, Europa, Verenigd Koninkrijk, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van Penelope:
Schermopname van Penelope:

Penelope reviews

Penelope reviews

Totaalscore
4,3
/
5
Uitstekend
32

Zeer goed
22

Gemiddeld
1

Slecht
4

Erg slecht
2

Prijs-kwaliteitverhouding
4,2
Functies
4
Gebruiksgemak
3,7
Klantenondersteuning
4,2
89% heeft deze app aanbevolen
Marie S.

I like this program!!

At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.


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Linda C.

Penelope User Review

We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.


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Grant H.

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy...


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Elena M.

Customizable Software with Excellent Support

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.


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Trish B.

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer


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Marie S.
Sector: Maatschappelijk werk
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands

I like this program!!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 14-11-2018
Bron van de reviewer: Capterra

At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

Pluspunten

Being able to read my staff input by generating a report whenever I need it.
Being able to pull reports to the tableau so I can see my numbers just like that.

Minpunten

Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 9.0/10

Linda C.
Sector: Geestelijke gezondheidszorg
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Penelope User Review

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 7-12-2016
Bron van de reviewer: Capterra

We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Pluspunten

The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.

Minpunten

I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Grant H.
Sector: Management non-profit organisaties
Bedrijfsgrootte: 201-500 werknemers
Vertalen naar het Nederlands

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 25-8-2017
Bron van de reviewer: Capterra

Pluspunten

it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

Minpunten

UI poor resulting in clunky data entry and more time spent entering data.
not mobile / tablet friendly
Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
Lack of technical support available in Australia

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Elena M.
Sector: Maatschappelijk werk
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Customizable Software with Excellent Support

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 27-3-2020
Bron van de reviewer: Capterra

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.

Pluspunten

The ability to unite multiple programs with varying services is by far the best feature. This software allows us to track our families and the services they utilize, regardless of location and which program they attend. The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.

Minpunten

In the beginning, it was a bit challenging to integrate this software with our current business processes. The inability to export data using Excel is the most challenging. Although there is an option to export data, it requires further training and time especially with merging pertinent identifying and service information.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Trish B.
Vertalen naar het Nederlands

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 25-8-2017
Bron van de reviewer: Capterra

Pluspunten

I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Minpunten

Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Gebruikersaanbeveling
8/10
Gebaseerd op 61 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Penelope

Prijzen van Penelope

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,2/5
Gebaseerd op 61 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Penelope - Functies

Penelope - Functies

API
Aangepaste formulieren
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Casusbeheer
Compliancebeheer
Documentbeheer
Factureren
Gegevens importeren en exporteren
Geografische kaarten
Integratie van derden
Kalenderbeheer
Rapportage en statistieken
Taakbeheer
Voorraadbeheer
Werkorderbeheer
Workflowbeheer
Zelfserviceportal
Functies
4/5
Gebaseerd op 61 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor Penelope

Aanvullende informatie voor Penelope

Voornaamste functies van Penelope

  • Accounts Receivable and EDI 837P claim generation
  • Administrative reporting
  • Alerts / escalation
  • Appointment reminders
  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Automated billing
  • Automated workflows
  • Care planning
  • Case management
  • Client portal
  • Collaboration tools
  • Configurable intake and smart forms
  • Discussions
  • Electronic signature capture
  • Email invitations & reminders
  • Employee portal
  • Event triggered actions
  • Follow-up scheduling
  • HIPAA compliance
  • Mulit-practice
  • Multi-channel communication
  • Online dashboards
  • Over 100 built-in reports, and flexible reporting options
  • Progress notes
  • Real time notifications
  • Referrals management
  • Reporting & statistics
  • Rules-based workflow
  • SMS integration
  • Scheduling
  • Security & encryption
  • Staff and client engagement tools
  • Staff management
  • Surveys & feedback
  • Task management
  • Workflow management

Pluspunten

  • Ease frustration for your clients and staff with a configurable case management system that maintains a single source of truth about your clients while reducing the need for multiple solutions.
  • Improve the client experience with Penelope's client engagement options like Add.Me, a self-registration form that saves time on intakes and data entry, and ClientConnect, our mobile customer portal that gives your clients a secure and convenient place to update their profile, view and book appointments, connect with their provider, and complete documentation, all on their phone or laptop.
  • Get stats quickly or organize your data in an unlimited number of ways with flexible reporting and data export options, including more than 100 built-in reports and optional dashboard reporting with Tableau.
  • Eliminate paper forms, improve accuracy, and track client assessments, scoring, and progress with our configurable smart forms, and use our automated workflows and collaboration tools to increase efficiency and reduce errors and miscommunication.
  • Increase security with our cloud-based platform that allows staff to collaborate and communicate securely, while ensuring role-based access to confidential records.
  • Our experienced and friendly deployment and support teams have been helping organizations achieve their mission for almost 20 years, and are committed to the very highest standards of customer service to help you realize the benefits of your investment.
  • Penelope - Veelgestelde vragen

    Penelope - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over Penelope.

    V. Welke prijsmodellen heeft Penelope te bieden?

    Penelope kent de volgende prijsmodellen:

    Prijsmodel: Abonnement

    Gratis proef: Beschikbaar

    V. Wat zijn de voornaamste functies van Penelope?

    Penelope biedt de volgende functies:

    • Accounts Receivable and EDI 837P claim generation
    • Administrative reporting
    • Alerts / escalation
    • Appointment reminders
    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Automated billing
    • Automated workflows
    • Care planning
    • Case management
    • Client portal
    • Collaboration tools
    • Configurable intake and smart forms
    • Discussions
    • Electronic signature capture
    • Email invitations & reminders
    • Employee portal
    • Event triggered actions
    • Follow-up scheduling
    • HIPAA compliance
    • Mulit-practice
    • Multi-channel communication
    • Online dashboards
    • Over 100 built-in reports, and flexible reporting options
    • Progress notes
    • Real time notifications
    • Referrals management
    • Reporting & statistics
    • Rules-based workflow
    • SMS integration
    • Scheduling
    • Security & encryption
    • Staff and client engagement tools
    • Staff management
    • Surveys & feedback
    • Task management
    • Workflow management

    V. Wat zijn de typische gebruikers van Penelope?

    Penelope heeft de volgende typische klanten:

    Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten

    V. Welke talen worden door Penelope ondersteund?

    Penelope ondersteunt de volgende talen:

    Engels

    V. Welke prijsmodellen heeft Penelope te bieden?

    Penelope kent de volgende prijsmodellen:

    Abonnement

    V. Biedt Penelope ondersteuning voor mobiele apparaten?

    We hebben geen informatie over apparaten die door Penelope worden ondersteund

    V. Met welke andere apps kan Penelope worden geïntegreerd?

    Penelope kan worden geïntegreerd met de volgende toepassingen:

    Tableau

    V. Welke mate van ondersteuning heeft Penelope te bieden?

    Penelope biedt de volgende ondersteuningsopties:

    Telefonische ondersteuning, Online ondersteuning, Kennisbank, Video-instructies, Forum, Veelgestelde vragen