Member Solutions

Member Solutions
Over Member Solutions
Member Solutions is cloudgebaseerde software voor lidmaatschapsbeheer voor kleine tot middelgrote vechtsportscholen, fitnessclubs, sportscholen, yoga- en pilatesstudio's, personal trainers, massagetherapeuten, muziekscholen en meer. Member Solutions biedt een uitgebreide oplossing voor lidmaatschapsbeheer met geautomatiseerde facturering, ingebouwde marketing en een krachtig POS-systeem.
Member Solutions is ontworpen om de volledige levenscyclus van het lidmaatschap te beheren en biedt gebruikers de tools om marketingactiviteiten te beheren, potentiële leads op te volgen en de aanwezigheid van leden bij te houden. Door een aantal geautomatiseerde diensten te ondersteunen, helpt Member Solutions om de processen voor leadbeheer, lidmaatschapsverlengingen en facturering te vereenvoudigen. Gebruikers worden ook voorzien van functies voor een kiosk om zelf in te checken, registratie van elektronische handtekeningen en voortgangsregistratie.
Met het POS-systeem van Member Solutions kunnen gebruikers lidmaatschappen, privélessen, apparatuur en merchandise verkopen, en ook de voorraad en verkoop bijhouden. Member Solutions biedt ook capaciteiten voor het plannen van klassen en instructeurs, evenals programmabeheer. Omdat Member Solutions website-integratie mogelijk maakt, kunnen gebruikers lessenroosters delen, proefaanmeldingen vastleggen en online afspraken beheren met behulp van eenvoudige widgets. Gebruikers kunnen ook bruikbare inzichten in de bedrijfsprestaties verkrijgen via de rapporten van Member Solutions.
Om de studentenervaring te verbeteren biedt Member Solutions een aangepaste mobiele toepassing voor iOS en Android waarmee studenten de flexibiliteit krijgen om roosters te bekijken, afspraken te boeken en onderweg nieuws te ontvangen via smartphones of tablets.
Afbeeldingen




Twijfels over Member Solutions?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
bsport

GymMaster

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Reviews
Heb je Member Solutions al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Software can be challenging and lacking functionality, but customer support is always helpful.
Beoordeeld op 24-5-2018
Pluspunten
The task and alert system for tracking what needs to happen next to follow up with a lead or member is incredibly useful, as well as the associated "Contact log" that lets you see all of the correspondence you and other employees have recorded with a lead. Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.
Minpunten
Sometimes does not communicate properly with MS billing side so that discrepancies appear once in a while. Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems. Customer service can help with work arounds. Web Widgets are useful, but lead capture widget is very constrained to specific inputs.
Antwoord van Jonas Software
Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or [email protected]. - The Member Solutions Team
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Member Solutions will free you up to do what you love to do - teaching martial arts.
Beoordeeld op 4-6-2015
Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception...
Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent.
I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.
Antwoord van Jonas Software
Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Once an innovator, but no more.
Beoordeeld op 1-1-2025
I've been a part of companies using Member Solutions since 2000. I've worked with the founders and...
I've been a part of companies using Member Solutions since 2000. I've worked with the founders and their successors over the years, both as a billing service and a software user. I even beta tested previous iterations of their MMS software, and the subsequently acquired MyVolo. MyVolo is much more user friendly but there are still way too many clicks to navigate any function. When I opened my own business, they wanted me to use their system but I actively avoided it because there were better software options available and it's even more plentiful today.
The largest complaint about Member Solutions is kind of a Catch-22. They promote their full-service billing option as a way to ensure collection of payments from clients occur on time, and they do all the work to make sure that happens. But, they become a collection agency on your behalf and no matter how you shape it, customers always gripe about the customer experience which then reflects poorly on the business. To the point that people post bad online reviews citing the poor communication experience with billing. I get it, from both sides, but the results aren't worth the expense (which is rather high as well).
Pluspunten
Full service billing offers peace of mind that recurring payments will be collected
Minpunten
Software and services are limited and dated. It was a good option when there were less options; compared to systems that are now available, it feels obsolete.
- Sector: Sport
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Super easy to use, and when it's not, just call someone! Everyone is great help!
Beoordeeld op 27-11-2017
I don't have to chase people who are problematic. If i have questions someone always answers. I...
I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.
Pluspunten
I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.
Minpunten
The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.
Antwoord van Jonas Software
Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
I'm using all of their services to help grow my business
Beoordeeld op 16-9-2016
I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I...
I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money.
And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.
Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient.
And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.
Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.
Member Solutions - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Member Solutions.V. Welke prijsmodellen heeft Member Solutions te bieden?
Member Solutions kent de volgende prijsmodellen:
- Vanaf: US$ 99,00/maand
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van Member Solutions?
Member Solutions heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500
V. Welke talen worden door Member Solutions ondersteund?
Member Solutions ondersteunt de volgende talen:
Engels
V. Biedt Member Solutions ondersteuning voor mobiele apparaten?
Member Solutions ondersteunt de volgende apparaten:
V. Met welke andere apps kan Member Solutions worden geïntegreerd?
Member Solutions kan worden geïntegreerd met de volgende toepassingen:
Brivo Access
V. Welke mate van ondersteuning heeft Member Solutions te bieden?
Member Solutions biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Member Solutions.