ELEAD1ONE

ELEAD1ONE

Car dealer CRM software

4.4/5 (94 review)

ELEAD1ONE - Overzicht

Wat is ELEAD1ONE?

ELEAD1ONE is a web-based automotive customer relationship management (CRM) platform designed for car dealerships of any size. The system integrates with a range of dealership management systems (DMS) and third-party data providers, and supports multiple communication channels, including phone, text, email, video, and direct mail. A native mobile app for Android and iOS enables users to connect with their customers from any location, and offers driver’s license and VIN scanning capabilities, manager and salesperson views, daily statistics and activities, and more.

ELEAD1ONE includes a lead management solution which aggregates leads from all channels in a single place, with customizable routing options for short-term, long-term, or instant follow-up. Incoming calls are tracked, logged, recorded, and mapped, with users notified of any missed calls. Access to both new and pre-owned inventory enables the automated sending of quotes to leads, with vehicle photos, detailed information, and alternatives, configurable pricing rules to allow trim level and model customization, and calls to action (CTAs) for pre-approval and vehicle trade value. A library of responder templates can be customized to reflect company branding, and users are automatically notified when emails have been opened.

Also built into the ELEAD1ONE platform are tools for inventory management, vehicle valuations, pricing analysis, data mining, end-to-end lead tracking, online marketing integration, and more.

ELEAD1ONE - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Modular software available a la carte or in comprehensive packages.


ELEAD1ONE - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Canada, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van ELEAD1ONE:
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ELEAD1ONE reviews

ELEAD1ONE reviews

Totaalscore
4.4
/
5
Uitstekend
54

Zeer goed
28

Gemiddeld
8

Slecht
3

Erg slecht
1

Prijs-kwaliteitverhouding
4.5
Functies
4.3
Gebruiksgemak
4.4
Klantenondersteuning
4.6
87% heeft deze app aanbevolen
Justin F.

Very Simple Smooth System

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.


Vertalen met Google
Lyle H.

eLead One

We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.


Vertalen met Google
Joe T.

A CRM that Sales professionals will actually use

Sales followup and management of the sales cycle have been greatly facilitated by eLead.


Vertalen met Google
Kevin C.

Fully Integrates with all 3rd Parties


Vertalen met Google
Stewart S.

Very frustrating. Product has a lot of features, but design is awkward.

Offers some coordination of sales consultant and management. Tracks sales.


Vertalen met Google
Justin F.
Sector: Automotive
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Very Simple Smooth System

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 31-7-2018
Bron van de reviewer: Capterra

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Pluspunten

We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Minpunten

Lot of little breaks, things not syncing up etc...

Vertalen naar het Nederlands

Antwoord van ELEAD1ONE

Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.

If there is ever anything we can do to improve or make your experience better, please let us know.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Lyle H.
Sector: Automotive
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

eLead One

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 13-6-2019
Bron van de reviewer: Capterra

We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Pluspunten

Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge.

The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Minpunten

Occasional failures and again solved sometimes by clearing cookies/cache.

Vertalen naar het Nederlands

Antwoord van ELEAD1ONE

Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.

If there is anything we can do for you or your team, don't hesitate to let us know.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Joe T.
Sector: Automotive
Bedrijfsgrootte: 1.001-5.000 werknemers
Vertalen naar het Nederlands

A CRM that Sales professionals will actually use

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 18-2-2020
Bron van de reviewer: Capterra

Sales followup and management of the sales cycle have been greatly facilitated by eLead.

Pluspunten

ELead has provided excellent customer support with staff familiar with our industry, including onsite support. Flexible configuration enables the CRM tool to facilitate and to measure specific and changing management goals. Custom work flow tasks and ease of use means our front-line sales staff actually use the tool.

Minpunten

No major concerns or deficiencies have been experienced with this software.

Vertalen naar het Nederlands

Antwoord van Elead

Hello Joe.

We appreciate you taking the time to provide such valuable feedback to us. We're very happy that you've had such a positive experience.

As always, if you need anything our support team is available to you.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Kevin C.
Sector: Automotive
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands

Fully Integrates with all 3rd Parties

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 4-1-2020
Bron van de reviewer: Capterra

Pluspunten

Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars

Minpunten

Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.

Vertalen naar het Nederlands

Antwoord van Elead

Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Stewart S.
Sector: Automotive
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Very frustrating. Product has a lot of features, but design is awkward.

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 10-10-2017
Bron van de reviewer: Capterra

Offers some coordination of sales consultant and management. Tracks sales.

Pluspunten

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Minpunten

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Vertalen naar het Nederlands

Antwoord van ELEAD1ONE

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 2.0/10

Gebruikersaanbeveling
8.7/10
Gebaseerd op 94 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van ELEAD1ONE

Prijzen van ELEAD1ONE

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Modular software available a la carte or in comprehensive packages.

Modular software available a la carte or in comprehensive packages.

Prijs-kwaliteitverhouding
4.5/5
Gebaseerd op 94 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

ELEAD1ONE - Functies

ELEAD1ONE - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.3/5
Gebaseerd op 94 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor ELEAD1ONE

Aanvullende informatie voor ELEAD1ONE

Voornaamste functies van ELEAD1ONE

  • Automated quotes
  • Automatic lead reassignment
  • Automatic notifications
  • Bad & duplicate lead reporting
  • Call logging
  • Call recording
  • Customizable lead responders
  • Customizable lead routing
  • Customizable pricing rules
  • Dealership management system (DMS) integrations
  • Email tracking
  • End-to-end lead tracking
  • Incoming call tracking
  • Inventory management
  • Lead escalation
  • Lead management
  • Missed call notifications
  • Multi-channel communication
  • Template library
  • Third party integrations

Pluspunten

  • Team members are automatically notified of price reductions, assigned leads, and opened emails.

  • A ‘safety net’ can be created for leads, with rules for escalation, lead reassignment, and non-responder redirecting.

  • Leads can be routed according to their source, schedule, or vehicle, with bad or duplicate leads identified and reported, and automatic responses offering detailed vehicle information, photos, and alternatives.

  • Car models and trim levels can be customized using the built-in pricing rules.

  • All incoming calls can be tracked, logged, recorded, and mapped in the CRM, and users are automatically notified of missed calls.

  • ELEAD1ONE - Veelgestelde vragen

    ELEAD1ONE - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over ELEAD1ONE.

    V. Welke prijsmodellen heeft ELEAD1ONE te bieden?

    ELEAD1ONE kent de volgende prijsmodellen:

    Prijsmodel: Abonnement

    Gratis proef: Niet beschikbaar

    Modular software available a la carte or in comprehensive packages.

    V. Wat zijn de voornaamste functies van ELEAD1ONE?

    ELEAD1ONE biedt de volgende functies:

    • Automated quotes
    • Automatic lead reassignment
    • Automatic notifications
    • Bad & duplicate lead reporting
    • Call logging
    • Call recording
    • Customizable lead responders
    • Customizable lead routing
    • Customizable pricing rules
    • Dealership management system (DMS) integrations
    • Email tracking
    • End-to-end lead tracking
    • Incoming call tracking
    • Inventory management
    • Lead escalation
    • Lead management
    • Missed call notifications
    • Multi-channel communication
    • Template library
    • Third party integrations

    V. Wat zijn de typische gebruikers van ELEAD1ONE?

    ELEAD1ONE heeft de volgende typische klanten:

    Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

    V. Welke talen worden door ELEAD1ONE ondersteund?

    ELEAD1ONE ondersteunt de volgende talen:

    Engels

    V. Welke prijsmodellen heeft ELEAD1ONE te bieden?

    ELEAD1ONE kent de volgende prijsmodellen:

    Abonnement

    V. Biedt ELEAD1ONE ondersteuning voor mobiele apparaten?

    ELEAD1ONE ondersteunt de volgende apparaten:

    iPhone, iPad

    V. Met welke andere apps kan ELEAD1ONE worden geïntegreerd?

    ELEAD1ONE kan worden geïntegreerd met de volgende toepassingen:

    Appointment Reminder, CallSource, DealerBuilt, LeadsBridge, SpinCar

    V. Welke mate van ondersteuning heeft ELEAD1ONE te bieden?

    ELEAD1ONE biedt de volgende ondersteuningsopties:

    Veelgestelde vragen, Kennisbank, Telefonische ondersteuning