Venmo

The app is just great. UI/UX, how they have defined different user personas and the ease of making a transaction is fantastic. Super quick and easy to transact with any third party, strong authentication mechanisms and auto-credit to the account on file. Making and receiving payments is the easiest I've seen, and much better than zelle, or Paypal.

User support is fantastic and there have been instances where I was fully refunded back when goods/services were not delivered as agreed upon.

It would be good to look at the credit worthiness/score and how reliable they are for their services. Currently there's no way to know (other than star ratings and sparse reviews at times).

Multi-lingual capabilities would be helpful too, especially when you are transacting with non-english speaking partners.

The user base is pervasive. Too many customers had Venmo, and not PayPal (but not both like me).
No problems with the interface.

Main problem being the company's communications regarding my dispute of a via Venmo purchase:

>>Your account is on hold.
There wasn't enough money in your bank account for some payments you made, so Venmo covered the amount for you.

You won't be able to pay people or transfer money to your bank account until you pay Venmo back.

Pay Venmo back
Amount you still owe
$35.00<<o recourse to dispute or contend the charge because Venmo handled the transaction but refused to it when the didn't go through and I canceled the payment.o one to speak to, no one to contact, robot menus that cover all options except the reason you're calling, call centers with employees with no powers to do anything about a problem without asking their supervisor.

This usually involves another long wait on hold and transfer to someone who must be explained the issue all over again from scratch. I estimate that I have had to explain my sometimes simple issue over and over 4 times. Because no one can be bothered to brief the person you're transferring the call to!

To me this reeks of bad management bad training and a faulty power sructure.

For our company, the most beneficial features of Venmo have been mobile access, data synchronization, and electronic payments. Mobile access allows us to handle transactions on the go, improving our responsiveness and flexibility. Data synchronization streamlines our financial processes, integrating seamlessly with our existing systems. Electronic payments provide a fast, secure, and hassle-free way to transact with clients and vendors. These standout features have made our financial operations more efficient, fostering growth and enhancing customer satisfaction. Venmo has truly delivered on its promise!

Despite its many benefits, Venmo has a few areas where improvements could be made. First, Venmo's transaction limits can sometimes hinder high-volume businesses, especially when dealing with large transactions. Expanding these limits would be helpful. Second, while Venmo's security is generally strong, we'd appreciate more advanced fraud detection and prevention features to further safeguard our transactions. Finally, the addition of international payment support would make it more versatile for businesses with a global presence.

I love how simple and user friendly it is. I was able to start using it same day I downloaded the app. It is super easy on the go and if I forget my card I can have my friends cover me and I pay them back.

I don't like that it takes a while to transfer from Venmo into my bank account.