--- description: Gedetailleerde beoordelingen over ChangeGear: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk ChangeGear met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Conversational AI software](/directory/1647/conversational-ai-platform/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.nl/software/106161/changegear-itsm Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106161/changegear-itsm?page=2) > ChangeGear Service Desk is een cloudgebaseerd ITSM-platform dat organisaties helpt IT-diensten te beheren, aanvragen op te lossen en ticketroutering mogelijk te maken. > > Oordeel: score van **4.0/5** door 51 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.0/5** | 51 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ServiceAide - **Locatie**: San Jose, VS - **Opgericht**: 2016 ## Commerciële context - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Brazilië, Canada, Verenigde Staten ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare velden - Aanstellen (van personeel) - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Automatische apparaatherkenning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beschikbaarheidsbeheer - Bewaking ## Integraties (5 in totaal) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Conversational AI software](https://www.getapp.nl/directory/1647/conversational-ai-platform/software) ## Gerelateerde categorieën - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [IT-service software](https://www.getapp.nl/directory/1049/it-service/software) - [Verandermanagement software](https://www.getapp.nl/directory/971/change-management/software) - [CMDB-software](https://www.getapp.nl/directory/1141/cmdb/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Alternatieven 1. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (710 reviews) 2. [JIRA Service Management](https://www.getapp.nl/software/91811/jira-service-management) — 4.5/5 (770 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.nl/software/103857/manageengine-desktop-central) — 4.6/5 (1641 reviews) 4. [SysAid](https://www.getapp.nl/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [SolarWinds Service Desk](https://www.getapp.nl/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) ## Reviews ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29 maart 2019* | Nutsbedrijven | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Minpunten**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26 april 2019* | Nutsbedrijven | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Minpunten**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6 februari 2019* | Financiële dienstverlening | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Minpunten**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10 oktober 2016* | Kantoorbenodigdheden | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Minpunten**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16 januari 2018* | Hoger onderwijs | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Minpunten**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106161/changegear-itsm?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/106161/changegear-itsm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens