--- description: Gedetailleerde beoordelingen over Freshchat: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshchat met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.nl/software/106095/freshchat Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106095/freshchat?page=2) > Freshdesk Messaging (voorheen Freshchat) is moderne berichtensoftware die is ontwikkeld voor klantenondersteuningsteams om met klanten te praten op de website, mobiele app of social mediapagina's. > > Oordeel: score van **4.2/5** door 145 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 145 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: ₹ 1.799,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Nederlands, Pools, Portugees, Russisch, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare sjablonen - Activiteiten van werknemers monitoren - Activiteitendashboard - Augmented analytics - Autoresponders - Beheer van klantervaringen - Beheer van meerdere kanalen - Beheer van supporttickets - Bestanden delen - Bestandsoverdracht - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer ## Integraties (17 in totaal) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Customer support software](https://www.getapp.nl/directory/562/customer-support/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3460 reviews) 3. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24142 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Clean, Professional and Simple Set-up" — 4.0/5 > **Seth** | *22 januari 2020* | Management non-profit organisaties | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. > > **Minpunten**: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. > > I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. ----- ### "Simple, Affordable, and Gets the Job Done" — 4.0/5 > **Santhosh** | *21 juni 2026* | Beveiliging en opsporing | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface. > > **Minpunten**: Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience. ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26 oktober 2020* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Minpunten**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 mei 2026* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Minpunten**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "Project Manager" — 4.0/5 > **Rajesh** | *22 mei 2026* | Kleding en mode | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshchat is an excellent customer communication platform that has made our external interactions seamless while delivering a great user experience. > > **Minpunten**: While Freshchat offers useful features for handling short conversations, scaling it across multiple teams can become challenging due to limited flexibility and scalability. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106095/freshchat?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/106095/freshchat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens