--- description: Gedetailleerde beoordelingen over Freshchat: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshchat met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.nl/software/106095/freshchat Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106095/freshchat?page=2) > Freshdesk Messaging (voorheen Freshchat) is moderne berichtensoftware die is ontwikkeld voor klantenondersteuningsteams om met klanten te praten op de website, mobiele app of social mediapagina's. > > Oordeel: score van **4.2/5** door 173 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.2/5** | 173 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: ₹ 1.799,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Assamees, Bengaals, Bosnisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Georgisch, Gujarati, Hebreeuws, Hindi, Hongaars, IJslands, Indonesisch, Italiaans, Japans, Kannada, Khmer, Koreaans, Kroatisch, Lets, Litouws, Malayalam, Maleis, Marathi, Nederlands, Noors, Oekraïens, Pools, Portugees, Punjabi, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Tamil, Telugu, Thai, Tsjechisch, Turks, Urdu, Vietnamees, Welsh, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - API - Aanpasbare branding - Aanpasbare sjablonen - Activiteiten van werknemers monitoren - Activiteitendashboard - Augmented analytics - Autoresponders - Beheer van klantervaringen - Beheer van supporttickets - Bestanden delen - Bestandsoverdracht - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime ## Integraties (18 in totaal) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... en 3 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.getapp.nl/directory/561/live-chat/software) - [Customer support software](https://www.getapp.nl/directory/562/customer-support/software) - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) - [Customer communication management software](https://www.getapp.nl/directory/1139/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3486 reviews) 3. [Slack](https://www.getapp.nl/software/91563/slack) — 4.7/5 (24216 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.getapp.nl/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22 januari 2023* | Schoolleiding | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Minpunten**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Great Collaboration Tool for Customer Support Teams" — 4.0/5 > **Shruti** | *22 juni 2026* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The shared inbox has made collaboration between our support agents much easier. Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context. Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience. > > **Minpunten**: Collaboration features work well overall, but additional customization for user roles and permissions would provide more flexibility for larger teams. Improving conversation filters and workspace organization could also make managing high chat volumes even more efficient. ----- ### "Freshchat review by Akash" — 4.0/5 > **Potla** | *29 juli 2026* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The onboarding process is straightforward, and the available documentation is easy to understand. It is a great communication tool for small and growing support teams. > > **Minpunten**: Customer support could be more responsive, and the platform would benefit from stronger automation and NLP capabilities. > > It was worth the price but I would expect better response for my quires from the Freshchat support team ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2 maart 2021* | Religieuze instellingen | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Minpunten**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 juni 2026* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Minpunten**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.nl/software/106095/freshchat?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/106095/freshchat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens