Logiwa WMS

Relationship with Logiwa is a partnership. They listen to us as a client and implement features + functions that help us operate more efficiently.

Working through issues with the Support Team can sometimes be difficult, however, Logiwa has proven that they are aware and in the process of improving this weakness.

Simple layout- easy to navigate menus. Once you understand the needed functions- it is fairly easy to trouble shoot

Growth has been difficult. Onboarding was too fast. We were not prepared enough. They are a growing company just as we are- so make sure you know exactly what you need to operate before onboarding. One other thing that hurt us is they only have 2 units of measure.

When it works, it works quickly enough and is inexpensive

The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to.

It's unstable, last Black Friday it was down for about 4 hours.

They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled.

When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.