SimplyBook.me

I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more.
It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.

The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

The customer support is amazing, some of the best I have ever had. It integrates with my website really well, and I love that you can customise it to match your brand.

A few things have been really frustrating for me:

- There is no option to select that they have paid a deposit in person, only online payments. This means I have been unable to take deposits at all as there is no way of documenting quickly if they have been taken, other than writing a comment which may be missed by another practitioner.

- Body charts would be very helpful for health care settings

- The ability to attach a PDF/document would be very useful, at present I need to store these on my computer outside of the database

- I need to be able to extract more data onto an excel spreadsheet. Data such as, number of appointments, amount spent would help to analyse most profitable clients

- The ability to put in a discount code manually when creating a booking (when someone books over the phone). I have been unable to do this

- To have a search function on the main calendar page would be very useful. Then, rather than searching for booking details/transactions etc it would be better if they were all in one place

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.