Mitrefinch

Mitrefinch

Attendance technology for a more efficient workforce.

4/5 (40 review)

Mitrefinch - Overzicht

Wat is Mitrefinch?

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more. Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph. Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability. Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.

Mitrefinch - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Eenmalige licentie
Abonnement
Prijs-kwaliteitverhouding

Contact Mitrefinch for pricing information or a quote.


Mitrefinch - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Canada, Europa, Duitsland en nog 3 andere, Mexico, Verenigd Koninkrijk, Verenigde Staten van Amerika
Ondersteunde talen
Engels, Frans, Duits, Spaans

Screenshots

Schermopname van Mitrefinch: Employee clockcard
Schermopname van Mitrefinch: Employee clockcard Schermopname van Mitrefinch: Group Absence Profile Schermopname van Mitrefinch: Mobile Schermopname van Mitrefinch: Language options

Mitrefinch reviews

Mitrefinch reviews

Totaalscore
4
/
5 40 reviews
Uitstekend
18

Zeer goed
15

Gemiddeld
3

Slecht
3

Erg slecht
1

Prijs-kwaliteitverhouding
3.5
Functies
3.8
Gebruiksgemak
3.9
Klantenondersteuning
4.2
83% heeft deze app aanbevolen
Kaysey M.

ALWAYS great customer support!


Vertalen met Google
Rick A.

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS


Vertalen met Google
John G.

Good functionality but poor customer service

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.


Vertalen met Google
Tamara C.

A title is not required for a survey.


Vertalen met Google
Barry C.

Mitrefinch

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.


Vertalen met Google
Kaysey M.
Bedrijfsgrootte: 51-200 werknemers
Vertalen met Google

ALWAYS great customer support!

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 21-6-2017
Bron van de reviewer: SoftwareAdvice

Pluspunten

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Minpunten

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Rick A.
Sector: Openbaar beleid
Vertalen met Google

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Beoordeeld op 14-7-2016
Bron van de reviewer: SoftwareAdvice

Pluspunten

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Minpunten

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

John G.
Sector: Levensmiddelen- en drankenindustrie
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen met Google

Good functionality but poor customer service

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 26-3-2019
Bron van de reviewer: Capterra

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Pluspunten

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Minpunten

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, Leanne, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 5.0/10

Tamara C.
Sector: Fabricage van elektrische/elektronische producten
Vertalen met Google

A title is not required for a survey.

Beoordeeld op 12-5-2016
Bron van de reviewer: SoftwareAdvice

Pluspunten

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Minpunten

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 7.0/10

Barry C.
Sector: Voedselproductie
Bedrijfsgrootte: 201-500 werknemers
Vertalen met Google

Mitrefinch

Wekelijks 2+ jaar lang gebruikt
Beoordeeld op 8-4-2019
Bron van de reviewer: Capterra

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Pluspunten

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Minpunten

We have no real issues to report under the "cons" section. The software does what we need it to do.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Gebruikersaanbeveling
7.8/10
Gebaseerd op 40 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Mitrefinch

Prijzen van Mitrefinch

Vanaf
N/A
Gratis proef
Eenmalige licentie
Abonnement
Prijs-kwaliteitverhouding

Contact Mitrefinch for pricing information or a quote.

Contact Mitrefinch for pricing information or a quote.

Prijs-kwaliteitverhouding
3.5/5
Gebaseerd op 40 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Mitrefinch - Functies

Mitrefinch - Functies

API
Aannemen van personeel
Aanpasbare branding
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Personeelsbeheer
Personeelsportal
Prestatiebeheer
Rapportage en statistieken
Realtime rapportage
Volgen van sollicitanten
Werknemersdatabase
Wervingsbeheer
Zelfservice voor werknemers
Zelfserviceportal
Functies
3.8/5
Gebaseerd op 40 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Aanvullende informatie voor Mitrefinch

Aanvullende informatie voor Mitrefinch

Voornaamste functies van Mitrefinch

  • Absence management
  • Automated scheduling
  • Biometrics
  • Certification tracking
  • Cost tracking
  • Employee portal
  • Employee self service
  • Employee time clock
  • Overtime calculation
  • Overtime tracking
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Project time tracking
  • Role-based permissions
  • Skills tracking
  • User access controls
  • Vacation / leave tracking

Pluspunten

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.

  • Mitrefinch - Veelgestelde vragen

    Mitrefinch - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over Mitrefinch.

    V. Welke prijsmodellen heeft Mitrefinch te bieden?

    Mitrefinch kent de volgende prijsmodellen:

    Prijsmodel: Eenmalige licentie, Abonnement

    Gratis proef: Niet beschikbaar

    Contact Mitrefinch for pricing information or a quote.

    V. Wat zijn de voornaamste functies van Mitrefinch?

    Mitrefinch biedt de volgende functies:

    • Absence management
    • Automated scheduling
    • Biometrics
    • Certification tracking
    • Cost tracking
    • Employee portal
    • Employee self service
    • Employee time clock
    • Overtime calculation
    • Overtime tracking
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Project time tracking
    • Role-based permissions
    • Skills tracking
    • User access controls
    • Vacation / leave tracking

    V. Wat zijn de typische gebruikers van Mitrefinch?

    Mitrefinch heeft de volgende typische klanten:

    Grote ondernemingen, Middelgroot bedrijf, Openbare diensten

    V. Welke talen worden door Mitrefinch ondersteund?

    Mitrefinch ondersteunt de volgende talen:

    Engels, Frans, Duits, Spaans

    V. Welke prijsmodellen heeft Mitrefinch te bieden?

    Mitrefinch kent de volgende prijsmodellen:

    Eenmalige licentie, Abonnement

    V. Biedt Mitrefinch ondersteuning voor mobiele apparaten?

    Mitrefinch ondersteunt de volgende apparaten:

    iPhone

    V. Met welke andere apps kan Mitrefinch worden geïntegreerd?

    We hebben geen informatie over welke integraties Mitrefinch kent

    V. Welke mate van ondersteuning heeft Mitrefinch te bieden?

    Mitrefinch biedt de volgende ondersteuningsopties:

    Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning