ServiceTitan

Populaire beheersoftware voor aannemers van thuisdiensten.

4,5 /5 (162 review) Schrijf een review!

ServiceTitan - Overzicht

Wat is ServiceTitan?

ServiceTitan is een systeem voor buitendienstbeheer dat een webgebaseerde en mobiele oplossing biedt voor het plannen en verzenden van oproepen, facturering, het verwerken van betalingen, rapportage, het analyseren van verkoopprestaties en meer. Het systeem is ontworpen voor gebruik door thuisdienstbedrijven in de sectoren HVAC (Heating, Ventilation en Air Conditioning), loodgieterswerk, elektriciteit en garagedeuren.

ServiceTitan stelt gebruikers in staat om de verkoopprestaties van hun technici te volgen, met de optie om leaderboards te gebruiken om de concurrentie te stimuleren en de prestaties te verhogen. Er kunnen ook verbeterpunten worden vastgesteld en gebruikt om personeel te identificeren dat specifieke training of begeleiding nodig heeft. Conversies van telefoongesprekken en de prestaties voor het boeken van oproepen kunnen ook worden gecontroleerd en gebruikers kunnen gemiste kansen identificeren door niet-geboekte gesprekken te bekijken. ServiceTitan identificeert automatisch welke campagne de oproep van elke klant heeft gegenereerd, zodat gebruikers de opbrengst en het ROI (Return On Investment) voor elke campagne kunnen bepalen. De meest winstgevende locaties kunnen ook worden geïdentificeerd en gerichter worden benaderd.

Met de mobiele ServiceTitan-app voor Android en iOS kunnen technici hun toegewezen opdrachten bekijken met routebeschrijvingen, notities toevoegen aan serviceoproepen, facturen creëren, klantbetalingen verwerken en handtekeningen van klanten elektronisch verzamelen in het veld. ServiceTitan bevat ook gps-integratie, sms-berichten in twee richtingen tussen dispatchers en technici en volledige auditsporen voor opdrachten, en gebruikers kunnen uitvoerende workflows configureren, rapporten plannen en waarschuwingen instellen voor geannuleerde taken en niet-geboekte oproepen.

ServiceTitan - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

ServiceTitan - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada
Ondersteunde talen
Engels

Media

Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan:

ServiceTitan reviews

ServiceTitan reviews

Totaalscore
4,5
/
5
Uitstekend
124

Zeer goed
23

Gemiddeld
3

Slecht
3

Erg slecht
9

Prijs-kwaliteitverhouding
3,9
Functies
4,3
Gebruiksgemak
4,3
Klantenondersteuning
4,5
91% heeft deze app aanbevolen
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Vertalen met Google
Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Vertalen met Google
Joanne O.

Great Software and Great Service

Overall its been great.


Vertalen met Google
Hunter L.

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an


Vertalen met Google
Stacy F.

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!


Vertalen met Google
Marlin C.
Sector: Bouw
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Best in the biz

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 7-5-2019
Bron van de reviewer: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pluspunten

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Minpunten

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Haley D.
Sector: Bouw
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Great product - not right for us.

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 27-3-2020
Bron van de reviewer: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Pluspunten

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Minpunten

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Joanne O.
Sector: Nutsbedrijven
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Great Software and Great Service

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 10-12-2020
Bron van de reviewer: Capterra

Overall its been great.

Pluspunten

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Minpunten

Like all web based programs it comes with some challenges.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Hunter L.
Sector: Bouw
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

False Promises and Never Ending Issues

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 15-4-2020
Bron van de reviewer: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Pluspunten

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Minpunten

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 0.0/10

Stacy F.
Sector: Bouw
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Best Decision I made in 13 years of Business!

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 16-9-2020
Bron van de reviewer: Capterra

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Pluspunten

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Minpunten

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
8,9/10
Gebaseerd op 162 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van ServiceTitan

Prijzen van ServiceTitan

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
3,9/5
Gebaseerd op 162 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

ServiceTitan - Functies

ServiceTitan - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,3/5
Gebaseerd op 162 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

ServiceTitan - Veelgestelde vragen

ServiceTitan - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ServiceTitan.

V. Welke prijsmodellen heeft ServiceTitan te bieden?

ServiceTitan kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van ServiceTitan?

We hebben geen informatie over functies van ServiceTitan

V. Wat zijn de typische gebruikers van ServiceTitan?

ServiceTitan heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Middelgroot bedrijf

V. Welke talen worden door ServiceTitan ondersteund?

ServiceTitan ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft ServiceTitan te bieden?

ServiceTitan kent de volgende prijsmodellen:

Abonnement

V. Biedt ServiceTitan ondersteuning voor mobiele apparaten?

ServiceTitan ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan ServiceTitan worden geïntegreerd?

ServiceTitan kan worden geïntegreerd met de volgende toepassingen:

BirdEye, ClearPathGPS, ClearPathGPS, Profit Rhino, QuickBooks Online Advanced, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

V. Welke mate van ondersteuning heeft ServiceTitan te bieden?

ServiceTitan biedt de volgende ondersteuningsopties:

Telefonische ondersteuning, Online ondersteuning, Veelgestelde vragen, Forum, Kennisbank, Video-instructies