ServiceTitan

Populaire beheersoftware voor aannemers van thuisdiensten.

4,6 /5 (154 review) Schrijf een review!

ServiceTitan - Overzicht

Wat is ServiceTitan?

ServiceTitan is een systeem voor buitendienstbeheer dat een webgebaseerde en mobiele oplossing biedt voor het plannen en verzenden van oproepen, facturering, het verwerken van betalingen, rapportage, het analyseren van verkoopprestaties en meer. Het systeem is ontworpen voor gebruik door thuisdienstbedrijven in de sectoren HVAC (Heating, Ventilation en Air Conditioning), loodgieterswerk, elektriciteit en garagedeuren.

ServiceTitan stelt gebruikers in staat om de verkoopprestaties van hun technici te volgen, met de optie om leaderboards te gebruiken om de concurrentie te stimuleren en de prestaties te verhogen. Er kunnen ook verbeterpunten worden vastgesteld en gebruikt om personeel te identificeren dat specifieke training of begeleiding nodig heeft. Conversies van telefoongesprekken en de prestaties voor het boeken van oproepen kunnen ook worden gecontroleerd en gebruikers kunnen gemiste kansen identificeren door niet-geboekte gesprekken te bekijken. ServiceTitan identificeert automatisch welke campagne de oproep van elke klant heeft gegenereerd, zodat gebruikers de opbrengst en het ROI (Return On Investment) voor elke campagne kunnen bepalen. De meest winstgevende locaties kunnen ook worden geïdentificeerd en gerichter worden benaderd.

Met de mobiele ServiceTitan-app voor Android en iOS kunnen technici hun toegewezen opdrachten bekijken met routebeschrijvingen, notities toevoegen aan serviceoproepen, facturen creëren, klantbetalingen verwerken en handtekeningen van klanten elektronisch verzamelen in het veld. ServiceTitan bevat ook gps-integratie, sms-berichten in twee richtingen tussen dispatchers en technici en volledige auditsporen voor opdrachten, en gebruikers kunnen uitvoerende workflows configureren, rapporten plannen en waarschuwingen instellen voor geannuleerde taken en niet-geboekte oproepen.

ServiceTitan - Overzicht

Prijzen

Vanaf
N/A

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

ServiceTitan - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Canada, Verenigde Staten van Amerika
Ondersteunde talen
Engels

Screenshots

Schermopname van ServiceTitan:
Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan: Schermopname van ServiceTitan:

ServiceTitan reviews

ServiceTitan reviews

Totaalscore
4,6
/
5
Uitstekend
120

Zeer goed
22

Gemiddeld
3

Slecht
3

Erg slecht
6

Prijs-kwaliteitverhouding
4
Functies
4,4
Gebruiksgemak
4,4
Klantenondersteuning
4,6
92% heeft deze app aanbevolen
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Vertalen met Google
Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Vertalen met Google
Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


Vertalen met Google
Darius P.

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.


Vertalen met Google
Erin M.

It's Ok

I think it is ok so far, lots of new things I am learning but it is ok.


Vertalen met Google
Marlin C.
Sector: Bouw
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Best in the biz

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 7-5-2019
Bron van de reviewer: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pluspunten

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Minpunten

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Haley D.
Sector: Bouw
Bedrijfsgrootte: 2-10 werknemers
Vertalen naar het Nederlands

Great product - not right for us.

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 27-3-2020
Bron van de reviewer: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Pluspunten

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Minpunten

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Spencer K.
Sector: Consumentendiensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

I was told that we we need to revise our business model. WHAT?!

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 1-6-2017
Bron van de reviewer: SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pluspunten

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Minpunten

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 1.0/10

Darius P.
Sector: Bouw
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

Excellent Field Management for an affordable price

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 9-9-2019
Bron van de reviewer: SoftwareAdvice

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Pluspunten

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Minpunten

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 8.0/10

Erin M.
Sector: Consumentendiensten
Bedrijfsgrootte: 13-50 werknemers
Vertalen naar het Nederlands

It's Ok

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 4-2-2020
Bron van de reviewer: Capterra

I think it is ok so far, lots of new things I am learning but it is ok.

Pluspunten

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Minpunten

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Vertalen naar het Nederlands

Antwoord van ServiceTitan

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
9/10
Gebaseerd op 154 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van ServiceTitan

Prijzen van ServiceTitan

Vanaf
N/A
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4/5
Gebaseerd op 154 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

ServiceTitan - Functies

ServiceTitan - Functies

API
Aanpasbare rapportage
Activiteiten volgen
Activiteitendashboard
Auditing
Audittrail
Automatische meldingen
Bewaking
Compliancebeheer
Documentbeheer
Documenten opslaan
Factureren
Gegevens importeren en exporteren
Integratie van derden
Rapportage en statistieken
Realtime gegevens
Realtime rapportage
Voorraad bijhouden
Voorraadbeheer
Workflowbeheer
Functies
4,4/5
Gebaseerd op 154 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

ServiceTitan - Veelgestelde vragen

ServiceTitan - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over ServiceTitan.

V. Welke prijsmodellen heeft ServiceTitan te bieden?

ServiceTitan kent de volgende prijsmodellen:

Prijsmodel: Abonnement

Gratis proef: Niet beschikbaar

V. Wat zijn de voornaamste functies van ServiceTitan?

We hebben geen informatie over functies van ServiceTitan

V. Wat zijn de typische gebruikers van ServiceTitan?

ServiceTitan heeft de volgende typische klanten:

Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf

V. Welke talen worden door ServiceTitan ondersteund?

ServiceTitan ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft ServiceTitan te bieden?

ServiceTitan kent de volgende prijsmodellen:

Abonnement

V. Biedt ServiceTitan ondersteuning voor mobiele apparaten?

ServiceTitan ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan ServiceTitan worden geïntegreerd?

ServiceTitan kan worden geïntegreerd met de volgende toepassingen:

BirdEye, ClearPathGPS, ClearPathGPS, QuickBooks, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

V. Welke mate van ondersteuning heeft ServiceTitan te bieden?

ServiceTitan biedt de volgende ondersteuningsopties:

Telefonische ondersteuning, Online ondersteuning, Veelgestelde vragen, Forum, Kennisbank, Video-instructies