ServiceTitan
ServiceTitan
Over ServiceTitan
ServiceTitan is een systeem voor buitendienstbeheer dat een webgebaseerde en mobiele oplossing biedt voor het plannen en verzenden van oproepen, facturering, het verwerken van betalingen, rapportage, het analyseren van verkoopprestaties en meer. Het systeem is ontworpen voor gebruik door thuisdienstbedrijven in de sectoren HVAC (Heating, Ventilation en Air Conditioning), loodgieterswerk, elektriciteit en garagedeuren.
ServiceTitan stelt gebruikers in staat om de verkoopprestaties van hun technici te volgen, met de optie om leaderboards te gebruiken om de concurrentie te stimuleren en de prestaties te verhogen. Er kunnen ook verbeterpunten worden vastgesteld en gebruikt om personeel te identificeren dat specifieke training of begeleiding nodig heeft. Conversies van telefoongesprekken en de prestaties voor het boeken van oproepen kunnen ook worden gecontroleerd en gebruikers kunnen gemiste kansen identificeren door niet-geboekte gesprekken te bekijken. ServiceTitan identificeert automatisch welke campagne de oproep van elke klant heeft gegenereerd, zodat gebruikers de opbrengst en het ROI (Return On Investment) voor elke campagne kunnen bepalen. De meest winstgevende locaties kunnen ook worden geïdentificeerd en gerichter worden benaderd.
Met de mobiele ServiceTitan-app voor Android en iOS kunnen technici hun toegewezen opdrachten bekijken met routebeschrijvingen, notities toevoegen aan serviceoproepen, facturen creëren, klantbetalingen verwerken en handtekeningen van klanten elektronisch verzamelen in het veld. ServiceTitan bevat ook gps-integratie, sms-berichten in twee richtingen tussen dispatchers en technici en volledige auditsporen voor opdrachten, en gebruikers kunnen uitvoerende workflows configureren, rapporten plannen en waarschuwingen instellen voor geannuleerde taken en niet-geboekte oproepen.
Afbeeldingen
Twijfels over ServiceTitan?
Vergelijk met een populair alternatief
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Alternatieven
ThermoGrid
Smart Service
Vonigo
Salesforce CPQ & Billing
Reviews
Heb je ServiceTitan al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best in the biz
Beoordeeld op 7-5-2019
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pluspunten
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Minpunten
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Overwogen alternatieven
FieldEdgeRedenen om over te stappen op ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.Antwoord van ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Took the jump and never looked back!
Beoordeeld op 30-5-2024
It has been a true game changer. We experienced phenomal growth during our first two years. I...
It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point.
Pluspunten
Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow.
Minpunten
The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.
Antwoord van ServiceTitan
Thank you so much for this review, Jennifer! We're thrilled to hear about your experience with ServiceTitan and appreciate you taking the time to share your feedback. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
I was told that we we need to revise our business model. WHAT?!
Beoordeeld op 1-6-2017
Stay away if you are a person who values customer service and being treated with respect. After...
Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.
Pluspunten
Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.
Minpunten
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.
That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
ServiceTitan is the BEST
Beoordeeld op 31-7-2024
Fantastic, would not want to return to previously used vendors.
Fantastic, would not want to return to previously used vendors.
Pluspunten
Working with our Success Manager in bi-weekly meetings to improve how we use Titan
Minpunten
Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website.
Antwoord van ServiceTitan
Thank you so much for this review, Josh! We're glad to hear you've enjoyed your experience with your CSM. We're always working on improvements and can't wait to show you what's coming next!
- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best CRM for the trades
Beoordeeld op 25-4-2024
Our overall experience with ServiceTitan has been really great! It is the best software by a long...
Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.
Pluspunten
We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!
Minpunten
The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.
Antwoord van ServiceTitan
Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.
ServiceTitan - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over ServiceTitan.V. Welke prijsmodellen heeft ServiceTitan te bieden?
ServiceTitan kent de volgende prijsmodellen:
- Prijsmodel: Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van ServiceTitan?
ServiceTitan heeft de volgende typische klanten:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door ServiceTitan ondersteund?
ServiceTitan ondersteunt de volgende talen:
Engels
V. Biedt ServiceTitan ondersteuning voor mobiele apparaten?
ServiceTitan ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan ServiceTitan worden geïntegreerd?
ServiceTitan kan worden geïntegreerd met de volgende toepassingen:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
V. Welke mate van ondersteuning heeft ServiceTitan te bieden?
ServiceTitan biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor ServiceTitan.
- Field service software
- Buitendienstsoftware
- HVAC-software
- Software voor buitendienstbeheer
- Werkorder software
- Planning software
- Agenda software
- Software voor schoonmaakbedrijven
- Software voor loodgieters
- Elektrotechniek software
- HVAC-calculatiesoftware
- Calculatiesoftware voor loodgieters
- Garagedeur software
- Software voor dakbedekking
- Elektrotechnische calculatiesoftware
- Software voor tapijtreiniging