Freshsales - Overzicht

Wat is Freshsales?

Freshsales is een enkele CRM-oplossing, ontworpen voor snelgroeiende en dynamische verkoopteams. De software bevat geïntegreerde telefoon en e-mail, tracking van gebruikersgedrag en lead scoring op één platform. Gebruikers kunnen gebeurtenissen volgen en een visuele verkooppijplijn beheren, evenals aangepaste rapporten en analyses bekijken.

Dankzij de functies voor e-mailtracking weten gebruikers wanneer en hoe vaak een e-mail werd geopend of op een link werd geklikt. Gebruikers kunnen effectief contact maken met potentiële klanten door zich te richten op de volgende set e-mailhandelingen, en gepersonaliseerde verkoopcampagnes maken op basis van e-mailsjablonen. Inzichtelijke e-mailstatistieken vertellen gebruikers welke e-mails goed presteren en welke niet. De functie "In afwachting van reactie" geeft automatisch een lijst weer van contacten waarop moet worden gereageerd.

Met Freshsales kun je direct bellen door eenvoudig op het telefoonnummer van een contact te klikken. De oplossing registreert de volledige gespreksgeschiedenis inclusief e-mailgesprekken op één plek. Gebruikers kunnen notities toevoegen, taken plannen en afspraken maken. Freshsales biedt ook persoonlijke welkomstberichten en voicemailberichten voor het begroeten van klanten.

Diepgaande klanteninzichten over prospects geven gebruikers de mogelijkheid om relevante gesprekken te plannen en contactpunten bij te houden met behulp van de activiteitentijdlijn. Freshsales verzamelt gegevens en segmenteert activiteiten op basis van het gedrag van een contactpersoon. Gebruikers kunnen perspectief krijgen op leads met geavanceerde lead scoring en belangrijke vervolgstappen rangschikken op prioriteit.

De visuele verkooppijplijn biedt volledige zichtbaarheid van deals in verschillende stadia. Gebruikers kunnen sorteren en filteren op sluitingsdata, waardoor ze beter geïnformeerde beslissingen kunnen nemen om hoger op de verkoopladder te komen. Met de navigatie-tool van Freshsales kunnen gebruikers deals over de verkooppijplijn verplaatsen naar elke fase. Gebruikers kunnen prospects rechtstreeks vanuit het deals-dashboard bellen of e-mailen voor een ononderbroken workflow.

Visuele verkooprapporten en opbrengstanalyses controleren de voortgang van de verkoop en identificeren succesvolle campagnes per bron, verkoper, gebied en meer. Met de mobiele iOS- en Android-apps van Freshsales hebben gebruikers altijd toegang tot aanbiedingen terwijl ze onderweg zijn en blijven ze altijd up-to-date over prospects.

Freshsales - Overzicht

Prijzen

Vanaf
US$ 12,00/maand

Prijsopties

Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding

Freshsales - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Azië, Australië, Brazilië, Canada, Europa en nog 5 andere, Duitsland, India, Latijns-Amerika, Mexico, Middle-East and Africa
Ondersteunde talen
Chinees (Traditioneel), Nederlands, Engels, Frans, Duits en nog 5 andere, Italiaans, Pools, Portugees, Russisch, Spaans

Screenshots

Schermopname van Freshsales: Get complete visibility of deals across each stage,
Schermopname van Freshsales: Get complete visibility of deals across each stage, Schermopname van Freshsales: Just click the phone number to place calls directly from Freshsales Schermopname van Freshsales: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and more Schermopname van Freshsales: Reach out to prospects within seconds by sending personalized bulk emails right from Freshsales Schermopname van Freshsales: Prioritize follow-ups by those who are sales-ready and those who require nurturing Schermopname van Freshsales: Understand sales results instantly with elegant, graphical tables and charts Schermopname van Freshsales: Pull out revenue metrics from the Freshsales database by source, sales rep, territory, and more Schermopname van Freshsales: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customers Schermopname van Freshsales: 360° customer view, on the go Schermopname van Freshsales: Move leads up the sales ladder in a tap

Freshsales reviews

Freshsales reviews

Totaalscore
4.7
/
5 440 reviews
Uitstekend
325

Zeer goed
93

Gemiddeld
15

Slecht
3

Erg slecht
4

Prijs-kwaliteitverhouding
4.6
Functies
4.5
Gebruiksgemak
4.6
Klantenondersteuning
4.6
95% heeft deze app aanbevolen
Wolfgang B.

Freshsales allows for a quick start

To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.


Vertalen met Google
Aatish R.

Just the push your sales team needs!

FreshSales has helped me in -
1. Delegating tasks to the team
2. Tracking of team activity / performance
3. Increase accuracy of sales forecast
4. Identifying neglected contacts in the database


Vertalen met Google
Maciej N.

Great CRM for consultants

I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.


Vertalen met Google
Travis S.

Who is salesforce?

Slow to start but now there is no looking back. In this day of age it's all about tracking and setting up your future business for success. After a few years the system builds out pretty much every contact with every company that we will ever need besides new companies.


Vertalen met Google
Geverifieerde reviewer

Lots of issues w/ CRM migration + bugs

Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.


Vertalen met Google
Wolfgang B.
Sector: Marketing en reclame
Bedrijfsgrootte: 13-50 werknemers
Vertalen met Google

Freshsales allows for a quick start

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 5-10-2018
Bron van de reviewer: Capterra

To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.

Pluspunten

There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.

Minpunten

There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Aatish R.
Sector: Machine- en installatiebouw
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen met Google

Just the push your sales team needs!

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 15-1-2019
Bron van de reviewer: Capterra

FreshSales has helped me in -
1. Delegating tasks to the team
2. Tracking of team activity / performance
3. Increase accuracy of sales forecast
4. Identifying neglected contacts in the database

Pluspunten

Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization

The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app.

Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink.

Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal.

Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers.

Minpunten

A limitation observed is that the software takes longer time to load in case of heavily loaded database.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Maciej N.
Sector: Financiële dienstverlening
Bedrijfsgrootte: Zelfstandig ondernemer
Vertalen met Google

Great CRM for consultants

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 12-2-2020
Bron van de reviewer: Capterra

I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pluspunten

Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app

Minpunten

Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app).

I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Travis S.
Sector: Fabricage van elektrische/elektronische producten
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen met Google

Who is salesforce?

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 11-12-2019
Bron van de reviewer: Capterra

Slow to start but now there is no looking back. In this day of age it's all about tracking and setting up your future business for success. After a few years the system builds out pretty much every contact with every company that we will ever need besides new companies.

Pluspunten

It's basically an easier, more functional, cheaper Salesforce. The nice thing about the Freshworks stuff is it all can be tied together. So your freshcaller can be push a case to Freshdesk or Freshsales.

Minpunten

I think the one thing about software and especially this type of software is that it's always frightening for other uses to get acquainted with it. I wish it had a nice little intro for our new sales people when they get started for the first time.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 9.0/10

Geverifieerde reviewer
Sector: Duurzaamheid en milieu
Bedrijfsgrootte: 2-10 werknemers
Vertalen met Google

Lots of issues w/ CRM migration + bugs

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 8-3-2019
Bron van de reviewer: Capterra

Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

Pluspunten

Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Minpunten

During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 2.0/10

Gebruikersaanbeveling
9.2/10
Gebaseerd op 440 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Freshsales

Prijzen van Freshsales

Vanaf
US$ 12,00/maand
Gratis proef
Gratis
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4.6/5
Gebaseerd op 440 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Freshsales - Functies

Freshsales - Functies

API
Aangepaste velden
Aanpasbare branding
Aanpasbare rapportage
Aanpasbare sjablonen
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
CRM-integratie
E-mailintegratie
Elektronische betalingen
Enquêtes en feedback
Gegevens importeren en exporteren
Herinneringen
Integratie van derden
Integratie van sociale media
Kalenderbeheer
Klantendatabase
Rapportage en statistieken
Realtime gegevens
Functies
4.5/5
Gebaseerd op 440 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Video's en instructies

Video's en instructies

Freshsales - Veelgestelde vragen

Freshsales - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Freshsales.

V. Welke prijsmodellen heeft Freshsales te bieden?

Freshsales kent de volgende prijsmodellen:

Vanaf: US$ 12,00/maand

Prijsmodel: Gratis, Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Freshsales?

We hebben geen informatie over functies van Freshsales

V. Wat zijn de typische gebruikers van Freshsales?

Freshsales heeft de volgende typische klanten:

Freelancers, Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

V. Welke talen worden door Freshsales ondersteund?

Freshsales ondersteunt de volgende talen:

Chinees (Traditioneel), Nederlands, Engels, Frans, Duits, Italiaans, Pools, Portugees, Russisch, Spaans

V. Welke prijsmodellen heeft Freshsales te bieden?

Freshsales kent de volgende prijsmodellen:

Gratis, Abonnement

V. Biedt Freshsales ondersteuning voor mobiele apparaten?

Freshsales ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Freshsales worden geïntegreerd?

Freshsales kan worden geïntegreerd met de volgende toepassingen:

Freshchat, Freshdesk, LeadsBridge, Mailchimp, Paperflite, PieSync, Toky, Workato, Wrike, hubsell

V. Welke mate van ondersteuning heeft Freshsales te bieden?

Freshsales biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Forum, Kennisbank, Online ondersteuning, Telefonische ondersteuning, Video-instructies