Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
(10 review)HelpOnClick livechatsoftware is een krachtige oplossing voor kleine en middelgrote bedrijven. De combinatie van meerdere moderne functies en een bescheiden prijs maakt deze software een ware troef voor ondernemers.
Realtime monitoring van het verkeer en chatten met klanten is meteen beschikbaar na de installatie, die slechts bestaat uit kopiëren en plakken. Met geavanceerde aanpassingsopties kunnen website-eigenaren de tool integreren in het uiterlijk van hun website.
HelpOnClick livechat kan op elke website worden geïntegreerd. Het ondersteunt meerdere websites en afdelingen, zodat operators vanuit één account ondersteuning kunnen bieden op verschillende websites. Tegelijkertijd kunnen beheerders op verschillende websites verschillende instellingen en sjablonen toepassen.
HelpOnClick biedt native toepassingen voor iOS- en Android-apparaten, chatten voor Facebook-pagina's, virtuele assistent (geautomatiseerde antwoorden), en integratie met de HelpOnClick-helpdesk of een helpdesk naar keuze.
Pluspunten
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Minpunten
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Pluspunten
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Minpunten
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
I really appreciate this tool and even more when I see that customers love it too
Pluspunten
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Minpunten
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
Overall, this is a good value for small businesses and plan to continue using them.
Pluspunten
Affordable compared to other options. Easy to use for basic chat functions.
Minpunten
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
Pluspunten
Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.
I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.
The smartphone app also allows for support to be provided while on the go.
Minpunten
No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.
Livechatsoftware en virtuele medewerker voor kleine en middelgrote bedrijven
Hieronder zie je enkele veelgestelde vragen over HelpOnClick Live Chat Software.
HelpOnClick Live Chat Software kent de volgende prijsmodellen:
Vanaf: US$ 7,20/maand
Prijsmodel: Abonnement
Gratis proefversie: Beschikbaar
We hebben geen informatie over functies van HelpOnClick Live Chat Software
HelpOnClick Live Chat Software heeft de volgende typische klanten:
Freelancers, Grote ondernemingen, Middelgroot bedrijf, Klein bedrijf
HelpOnClick Live Chat Software ondersteunt de volgende talen:
Arabisch, Chinees (Traditioneel), Deens, Nederlands, Engels, Fins, Frans, Duits, Hebreeuws, Hongaars, Iers, Italiaans, Japans, Noors, Pools, Portugees, Russisch, Spaans, Zweeds, Turks
HelpOnClick Live Chat Software kent de volgende prijsmodellen:
Abonnement
HelpOnClick Live Chat Software ondersteunt de volgende apparaten:
Android
HelpOnClick Live Chat Software kan worden geïntegreerd met de volgende toepassingen:
3dcart, BigCommerce, Highrise CRM, Joomla, Shopify, Twitter, Wordpress, Zendesk, Zoho CRM, Zoho CRM
HelpOnClick Live Chat Software biedt de volgende ondersteuningsopties:
Veelgestelde vragen, Kennisbank, Online ondersteuning, Video-instructies
