--- description: Gedetailleerde beoordelingen over Autotask PSA: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Autotask PSA met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [ITSM-software](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.nl/software/10348/autotask-psa Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10348/autotask-psa?page=2) > Autotask is alles-in-één web-based software waarmee VAR's, MSP's en IT-serviceproviders hun diensten kunnen verkopen, implementeren, leveren en factureren. Het helpt dubbele gegevensinvoer te voorkomen, talrijke functies te automatiseren en volledig inzicht te bieden in gepland of verschuldigd werk. > > Oordeel: score van **4.3/5** door 155 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 155 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Kaseya - **Locatie**: Miami, VS - **Opgericht**: 2004 ## Commerciële context - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Italiaans, Nederlands, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 210 meer ## Functies - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Active Directory-integratie (AD) - Activiteiten volgen - Activiteitendashboard - Administratie - Alerts/Escalation - Analytics - Asset Lifecycle Management - Assets volgen - Audittrail - Back-up en herstel - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Beheer van serviceverzoeken ## Integraties (36 in totaal) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Gerelateerde categorieën - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [PSA-software (Professional services automation)](https://www.getapp.nl/directory/331/professional-services-automation/software) - [Software voor zakelijke dienstverlening](https://www.getapp.nl/directory/357/professional-services/software) - [Business management software](https://www.getapp.nl/directory/581/business-management/software) - [Servicedesk software](https://www.getapp.nl/directory/1249/service-desk/software) ## Alternatieven 1. [N-central](https://www.getapp.nl/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.getapp.nl/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 3. [ManageEngine OpManager MSP](https://www.getapp.nl/software/2046621/manageengine-opmanager-msp) — 4.4/5 (72 reviews) 4. [IT Glue](https://www.getapp.nl/software/113707/itglue) — 4.6/5 (331 reviews) 5. [Atera](https://www.getapp.nl/software/102017/atera) — 4.5/5 (446 reviews) ## Reviews ### "You get out what you put in" — 4.0/5 > **Kevin** | *23 juni 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Minpunten**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21 augustus 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easily record issues within tickets and allocate time to bill within one page. > > **Minpunten**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Bad tool, not user friendly" — 1.0/5 > **David** | *12 juli 2024* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Includes several features Web version > > **Minpunten**: Not intuitive Not ergonomic Not simple, complex and heavy on a daily basis Unclear display Smartphone app even worse than the web version Not user friendly etc, etc > > It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good. Everything is heavy and complicated to use, requires many clicks and choose categories in several fields. There are many visual and textual elements that pollute the display because they are useless. Outlook integration is bad. I strongly advise against this product. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13 december 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Minpunten**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- ### "Feature rich - alway improving" — 5.0/5 > **Jeff** | *8 augustus 2023* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product. > > **Minpunten**: It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it. > > Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10348/autotask-psa?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/10348/autotask-psa) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens