iSpring Learn

iSpring Learn is the only LMS I have worked with, so I knew NOTHING going in! We chose it because of the success we've had with the iSpring course authoring tool, a PowerPoint add in. And iSpring Learn did not disappoint!

There are many powerful features that we do not necessarily use, as our use is for a very specific program. But it has everything we need -- and more -- to deploy high quality online training to our customers in a way that is easy and seamless for them.

Getting started with the product could not have been easier! And the support is beyond anything I've experienced! Agents are always available, knowledgeable and interested in my issues -- which are usually "how-to" kind of questions. They take their time to fully understand my question, answer it in detail, even providing screen shots and quick little screen casts if I need to "see" how to accomplish something.

It is so powerful, and does much more than we need. For that reason, the help docs can be difficult for me to navigate. There is so much information, and I don't always know exactly what to look for.

But a quick chat to Tech Support, and they clarify it and point me in the right direction!

Software is not bad for creation of elearning courses

Very poor customer service. I am a old customer of Ispring for more than 10 years. They sell life time software validity. Recently my maintenance plan expired. I asked them to change my mail id as my earlier id was not working properly. Surprisingly for changing email in their online account they need a maintenance plan. Quite unprofessional. I felt cheated.

It is hard to know where to begin. After experiencing a frustrating year for myself and my learners with another popular LMS, I am celebrating the move to I Spring Learn. The IT support is hands down-beyond outstanding. I am NOT a designer or IT professional but a Registered Nurse by trade and reached out for help a number of times as I developed and placed over 40 hours of content in a learning path. They have your back. Patient, fast, expert help and not just while you are testing as a potential new customer. They stay at your side through it all. After a year of incredible frustration with learning content not "completing" for learners; and no answers from the previous LMS, I Spring Learn saved the day. I love how easy it is to publish professional training materials right to the LMS and how learners can proceed through content problem free. The settings are easy to navigate for both the administrator and the student; the tutorials are plentiful, concise and well done and the gamification feature adds to the fun.
Thank you I Spring for your great products. It is just so easy to succeed with I Spring!

I have to reach for this....but if I could improve it; I would add the ability to put a picture in the background of my sign in page to spice things up a bit.