Over Toast POS

Toast is POS-software (Point of Sales) waarmee bedrijfseigenaren de operationele kosten kunnen verlagen, de efficiëntie van het personeel kunnen verhogen en de klantervaring kunnen verbeteren. De software kan alleen worden gekoppeld aan een Android-tablet en biedt momenteel geen ondersteuning voor iPad. De software komt tegemoet aan de behoeften van verschillende verkooppunten in restaurants met snelle bediening, gastronomische restaurants, koffiezaken, bakkerijen, pizzaketens, brouwerijen en bars.

Toast POS biedt functies voor menubeheer, waaronder het instellen van het volledige menu inclusief alle groepen en subgroepen, het afzonderlijk aanpassen van menu's voor online en offline doelgroepen en het toevoegen van tijdspecifieke prijzen voor menu's zoals een happy hour-menu. Het product biedt een restaurantbestelfunctie die de mogelijkheid biedt om direct bestellingen aan te nemen, automatische meldingen naar het bedienend personeel te sturen wanneer de bestelling gereed is en rekeningen en menu-items te splitsen voor klanten. De oplossing vereenvoudigt betalingen voor de klanten en bedrijfseigenaren door functies zoals 'betalen aan tafel', personeel direct vanaf de tablets een fooi geven, kwitanties e-mailen of afdrukken via integratie met een externe printer, en de mogelijkheid om betalingen te verzilveren in loyaliteitspunten die bij toekomstige bezoeken kunnen worden ingewisseld. Het product houdt ook de realtime menuverkoop bij en biedt gebruikers gedetailleerde rapportage van de productmix over alle menu's.

Toast POS werkt op basis van een abonnementsgebaseerd tariefmodel op basis van de kernsoftware. Daarnaast biedt het extra modules zoals online bestellen, loyaliteitsprogramma's en digitale en fysieke cadeaubonnen. Het product biedt ook gebundelde hardware met een eenmalige prijsoptie. Enkele van de belangrijkste klanten van ToastPOS zijn Lakewood Brewing Company, Paris Creperie, Beach Hut Deli en Fresh City.


Afbeeldingen

Toast POS Software - 1
Toast POS Software - 2
Toast POS Software - 3
Toast POS Software - 4
Toast POS Software - 5
Nog 8 andere bekijken
Toast POS-video
Toast POS-video
Toast POS-video
Toast POS Software - 1
Toast POS Software - 2
Toast POS Software - 3
Toast POS Software - 4
Toast POS Software - 5

Twijfels over Toast POS? Vergelijk met een populair alternatief

Toast POS

4,2 (460)
Niet beschikbaar in jouw land
VS.
Meeste reviews

Beginprijs

US$ 165,00
maand
€ 79,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

74
110

Integraties

44
58

Gebruiksgemak

4,3 (460)
4,2 (926)

Prijs-kwaliteitverhouding

3,9 (460)
4,0 (926)

Klantenservice

3,7 (460)
4,1 (926)

Alternatieven

Lightspeed Retail

4,1
#1 alternatief voor Toast POS
Lightspeed Retail is een complete tool voor POS en voorraadbeheer die tijdrovende taken zoals voorraadbeheer en...

Lightspeed Restaurant

4,4
#2 alternatief voor Toast POS
Lightspeed Restaurant is een cloudgebaseerd POS voor restaurants. Het platform biedt functies zoals verkoopregistratie,...

Lavu POS

4,1
#3 alternatief voor Toast POS
Een alles-in-één iPad POS-systeem voor restaurants met voorraadbeheer, personeelsplanning, verkoopbewaking en aangepaste...

Mad Mobile Restaurant POS

4,6
#4 alternatief voor Toast POS
CAKE is Sysco's verkooppuntoplossing voor restaurants. Het is robuust, sterk en krachtig gebouwd, maar toch gebruiksvrie...

Reviews

Totaalscore

4,2 /5
(460)
Prijs-kwaliteitverhouding
3,9/5
Functies
4,1/5
Gebruiksgemak
4,3/5
Klantenondersteuning
3,7/5

Heb je Toast POS al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 460 reviews worden weergegeven
heather
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Toast is a modern and still growing POS and restaurant management product

Beoordeeld op 28-3-2019

Toast has helped us organize and stay nimble through aggressive company growth. Looking forward...

Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.

Pluspunten

Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.

The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Minpunten

Toast can slow down, which isn't good news when the restaurant is busy.

The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

Antwoord van Toast

Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!

Geverifieerde reviewer
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

I'd give it a 10 but then it would be perfect!

Beoordeeld op 21-8-2020

Overall, I really enjoy the system. It's simple to program and they have a great support system....

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pluspunten

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Minpunten

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Overwogen alternatieven

Mad Mobile Restaurant POS en Clover

Redenen om voor Toast POS te kiezen

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Redenen om over te stappen op Toast POS

Price, support, system use

Antwoord van Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Elizabeth
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer...

Beoordeeld op 21-7-2020

Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items...

Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Pluspunten

*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items

Minpunten

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Antwoord van Toast

Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

Mike
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Toast versus others

Beoordeeld op 22-3-2023

Pluspunten

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Minpunten

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

Stuart
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to implement

Beoordeeld op 13-12-2022

It keeps me up to date in real time with what is happening in my restaurant.

It keeps me up to date in real time with what is happening in my restaurant.

Pluspunten

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

Minpunten

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

5 van 460 worden weergegeven Lees alle reviews

Toast POS - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Toast POS.

Toast POS kent de volgende prijsmodellen:

  • Vanaf: US$ 165,00/maand
  • Prijsmodel: Gratis versie, Abonnement
  • Gratis proef: Niet beschikbaar

Toast POS heeft de volgende typische klanten:

Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Toast POS ondersteunt de volgende talen:

Engels

Toast POS ondersteunt de volgende apparaten:

Android (mobiel)

Toast POS kan worden geïntegreerd met de volgende toepassingen:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker)

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Toast POS.