
Over Toast POS
Toast is POS-software (Point of Sales) waarmee bedrijfseigenaren de operationele kosten kunnen verlagen, de efficiëntie van het personeel kunnen verhogen en de klantervaring kunnen verbeteren. De software kan alleen worden gekoppeld aan een Android-tablet en biedt momenteel geen ondersteuning voor iPad. De software komt tegemoet aan de behoeften van verschillende verkooppunten in restaurants met snelle bediening, gastronomische restaurants, koffiezaken, bakkerijen, pizzaketens, brouwerijen en bars.
Toast POS biedt functies voor menubeheer, waaronder het instellen van het volledige menu inclusief alle groepen en subgroepen, het afzonderlijk aanpassen van menu's voor online en offline doelgroepen en het toevoegen van tijdspecifieke prijzen voor menu's zoals een happy hour-menu. Het product biedt een restaurantbestelfunctie die de mogelijkheid biedt om direct bestellingen aan te nemen, automatische meldingen naar het bedienend personeel te sturen wanneer de bestelling gereed is en rekeningen en menu-items te splitsen voor klanten. De oplossing vereenvoudigt betalingen voor de klanten en bedrijfseigenaren door functies zoals 'betalen aan tafel', personeel direct vanaf de tablets een fooi geven, kwitanties e-mailen of afdrukken via integratie met een externe printer, en de mogelijkheid om betalingen te verzilveren in loyaliteitspunten die bij toekomstige bezoeken kunnen worden ingewisseld. Het product houdt ook de realtime menuverkoop bij en biedt gebruikers gedetailleerde rapportage van de productmix over alle menu's.
Toast POS werkt op basis van een abonnementsgebaseerd tariefmodel op basis van de kernsoftware. Daarnaast biedt het extra modules zoals online bestellen, loyaliteitsprogramma's en digitale en fysieke cadeaubonnen. Het product biedt ook gebundelde hardware met een eenmalige prijsoptie. Enkele van de belangrijkste klanten van ToastPOS zijn Lakewood Brewing Company, Paris Creperie, Beach Hut Deli en Fresh City.
Prijzen vanaf:
N/A
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Toast POS
Apparaten
Bedrijfsgrootte
Markten
Verenigde Staten
Ondersteunde talen
Engels
Prijzen vanaf:
N/A
- Gratis versie
- Gratis proef
- Abonnement
Top 5 alternatieven voor Toast POS
Afbeeldingen





Functies
Totaal aantal functies van Toast POS: 71
Alternatieven
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Reviews
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- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Incredibly Efficient!
Beoordeeld op 5-9-2019
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pluspunten
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Minpunten
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Overwogen alternatieven
Aloha EPOSRedenen om voor Toast POS te kiezen
The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.Overgestapt van
TouchBistroRedenen om over te stappen op Toast POS
While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.Antwoord van Toast
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
- Sector: Horeca
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
I'd give it a 10 but then it would be perfect!
Beoordeeld op 21-8-2020
Overall, I really enjoy the system. It's simple to program and they have a great support system....
Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Pluspunten
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Minpunten
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Redenen om voor Toast POS te kiezen
We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.Overgestapt van
NCR AlohaRedenen om over te stappen op Toast POS
Price, support, system useAntwoord van Toast
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Zero customer support/follow through
Beoordeeld op 3-5-2022
Frustrating calling into customer service. Long wait and incompetent. Clueless when you talk to the...
Frustrating calling into customer service. Long wait and incompetent. Clueless when you talk to the rep after having to click 18 options before you get to a live person. Better yet, assign a case number and a month later, go through the same process of 18 clicks before getting to someone on the phone and only to find out the case is still open.
Pluspunten
As an administrator, the backend reporting and analysis is pretty easy to navigate.
Minpunten
Syncing with payroll has been a big issue but seems to be getting better.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
system is poorly developed and fragile
Beoordeeld op 9-4-2022
TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they...
TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone
Pluspunten
nothing.....everytime there is any change or system maintenacne, everything falls apart.
Minpunten
UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
The functionality is perfect, the credit cards fees and the customer service are terrible
Beoordeeld op 13-1-2022
great when your buying, lots of turnover in account management, and customer service is non...
great when your buying, lots of turnover in account management, and customer service is non existent when you have a real issue... you just have to deal with it until they decide to call you during your rush, so you can't take the call and then you start all over again.. LOL
Pluspunten
functionality. We have used for 10 years about, since they started I guess we are early adopters. It has truly developed into a great pos, with lots of flexibility. The online ordering portal is second to none. Though they should have some features, like car color and make type options.
Minpunten
Credit card fees for card not on hand is exorbitant and you can't use other cc companies with this software/tablet. The customer service might be the worst I have ever experienced. "we will escalate this to tier 2" blah, blah, blah.. hilarious. We have a mountain of open cases. Our first pos was with a local guy who built his own software. It was incredible how flexible the software was. It even downloaded directly into our quickbooks without any third party having to do translation. Amazing!! ultimately he retired and never took the software to the next level. Too bad.
Toast POS - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Toast POS.V. Welke prijsmodellen heeft Toast POS te bieden?
Toast POS kent de volgende prijsmodellen:
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Niet beschikbaar
V. Wat zijn de typische gebruikers van Toast POS?
Toast POS heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
V. Welke talen worden door Toast POS ondersteund?
Toast POS ondersteunt de volgende talen:
Engels
V. Biedt Toast POS ondersteuning voor mobiele apparaten?
Toast POS ondersteunt de volgende apparaten:
Android (mobiel)
V. Met welke andere apps kan Toast POS worden geïntegreerd?
Toast POS kan worden geïntegreerd met de volgende toepassingen:
7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF
V. Welke mate van ondersteuning heeft Toast POS te bieden?
Toast POS biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker)
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