Freshdesk

Over Freshdesk
Freshdesk is SaaS-gebaseerde klantenondersteuningssoftware die is ontwikkeld om bedrijven van elke omvang de tools te bieden die ze nodig hebben om indruk te maken op klanten – robuuste mogelijkheden voor meerdere kanalen, geïntegreerde spelmechanismen om de productiviteit van medewerkers te verhogen, slimme automatisering, self-serviceportals, communityforums en meer.
Freshdesk is een complete cloudgebaseerde oplossing voor klantenondersteuning met de nadruk op bruikbaarheid die alles biedt wat een bedrijf nodig heeft om uitzonderlijke ondersteuning te leveren. In tegenstelling tot concurrerende producten met hoge prijsniveaus en addertjes onder het gras, is Freshdesk betaalbaar geprijsd en is het voor de eerste drie agenten altijd gratis.
Freshdesk biedt vier tariefplannen: Sprout is ideaal voor kleine bedrijven en is voor altijd gratis voor een onbeperkt aantal medewerkers. Bedrijven die hun klantenondersteuning proactief willen inzetten, kunnen het Blossom-plan gebruiken voor $ 19 per medewerker. Het Garden-plan is gericht op bedrijven die groeien en uiteenlopen in meerdere producten, beschikbaar voor $ 35 per medewerker. Het Estate-plan ($ 49 per medewerker) is bedoeld voor grotere ondernemingen die hun klanten een persoonlijke ondersteuningservaring willen bieden. Ook is onlangs het meer uitgebreide Forest-plan toegevoegd ($ 89 per medewerker).
Prijzen vanaf:
US$ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Prijzen vanaf:
US$ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen








Functies
Totaal aantal functies van Freshdesk: 113
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Reviews
Heb je Freshdesk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Computersoftware
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
HelpDesk Support Specialist
Beoordeeld op 25-9-2023
Overall, I am quite happy as a user when it comes to Freshdesk. It is easy to grasp, and it...
Overall, I am quite happy as a user when it comes to Freshdesk. It is easy to grasp, and it notifies you promptly when new tasks are popping up. The Call Centre function is very reliable and easy to use, especially since the phone app is well maintained, meaning no calls are missed. It is very easy to log cases and to also search for said cases.
Pluspunten
Fresh Desk is very easy to use and to understand basically from day one. I also like the fact that it is very light which makes it run very fast, making our work very quick and reliable. Once you get the hang of it, you can practically solve all cases using just a few buttons on the keyboard.
Minpunten
When there is a maintenance issue, causing Freshdesk to crash, there is no notification as to why this is happening and how long it will be down for. The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem. The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with bot-generated problem "solutions" that basically end with "please contact support".
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Thums up Freshdesk- overall great experience with freshdesk.
Beoordeeld op 13-9-2024
Great over all experience with Freshdesk we 55 engineers are working on it, we are very well...
Great over all experience with Freshdesk we 55 engineers are working on it, we are very well satisfied Freshdesk.
Pluspunten
Wonderful Product to manage your staff bandwidth. also easy to manage and use.
Minpunten
GUI of this product, Freshdesk can better with it.
- Sector: Horeca
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Never close a contract directly with Freshworks
Beoordeeld op 12-6-2024
Freshdesk in general is ok to work with, it doesn't excell in specific matters but also not fails....
Freshdesk in general is ok to work with, it doesn't excell in specific matters but also not fails. However we made the misstake to close our contract directly with Freshworks (as our re-seller stopped), this has been the biggest misstake ever. There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for which no solutions are offered
Pluspunten
The reseller that was between Freshworks and us
Minpunten
No full intergration with their other modules. (chat, sales). FreshCRM completly failled product which was only shorly on the market and replaced by Freshsales again.
- Sector: Meubels
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Ticket Management Tool for Customer Support
Beoordeeld op 7-11-2024
Pluspunten
Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs. Very stable product with great customer support.
Minpunten
Pricing is a bit on the higher end and the way Automations can be created and implemented in Freshdesk is not very good when compared to other tools.
Overwogen alternatieven
LeadSquaredRedenen om over te stappen op Freshdesk
Much more trusted and stable software. Easy to use with a wide variety of features.- Sector: Schoolleiding
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Freshdesk -small IT Team, large campus. NO problem!
Beoordeeld op 8-5-2024
My overall experience moving our helpdesk operations to Freshdesk was extremely positive and simple...
My overall experience moving our helpdesk operations to Freshdesk was extremely positive and simple to implement. We started out with the free trial and quickly decided to purchase the Pro version. Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an existing email address made the transition process transparent to the rest of the community.
Pluspunten
We made the move to Freshdesk because of its features and Mobile app. Immediately, my team found the interface far superior to our previous helpdesk application. The filtering and merging of tickets allows us to keep track of our busy workload while the mobile app helps us stay updated while on the go across our 200 acre campus. We can see in realtime what is happening with a ticket status and can respond accordingly. No time is wasted because of duplication. We have also built out our solutions section with FAQ articles that we can easily link in our tickets. When you have a team of 3 for 180 FTE, 700 students and 1,500 parent constituents that you provide technical support to, you need a tool like Freshdesk to keep you as agile and efficient as possible!
Minpunten
We currently only use Freshdesk in the IT dept. I would love to expand our school's use of Freshdesk to other areas but the per agent cost may become a barrier to doing this.
Overwogen alternatieven
Asset EssentialsRedenen om voor Freshdesk te kiezen
We made the switch from Spiceworks to Freshdesk because we became frustrated with some of the limitations we were finding with our current solution at the time. We appreciate the clean and modern interface with simple to use reporting and slick dashboard metrics.Overgestapt van
Spiceworks Cloud Help DeskRedenen om over te stappen op Freshdesk
We actually did purchase another solution for our Operations dept. but quickly found that it would not fit our needs in IT. We are so glad we went with Freshdesk because the other vendor made a 1yr commitment so cost prohibitive that the school was forced to enter a 3 yr. contract for a new software application. Needless to say, the other vendor did not live up to expectations. I am thankful for Freshdesk every time I have to engage in a support ticket with the other vendor.Freshdesk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Freshdesk.V. Welke prijsmodellen heeft Freshdesk te bieden?
Freshdesk kent de volgende prijsmodellen:
- Vanaf: US$ 15,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Freshdesk?
Freshdesk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Freshdesk ondersteund?
Freshdesk ondersteunt de volgende talen:
Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt Freshdesk ondersteuning voor mobiele apparaten?
Freshdesk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Freshdesk worden geïntegreerd?
Freshdesk kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, Box, CS-Cart Store Builder, Campaign Monitor by Marigold, Capsule, ChargeDesk, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Google Workspace, Harvest, Highrise, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klips, Localize, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pipeliner CRM, Pivotal Tracker, Playvox, ProProfs Knowledge Base, QuickBooks Online Advanced, RingCentral Contact Center, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Workplace, elevio, iContact, ilos, iorad
V. Welke mate van ondersteuning heeft Freshdesk te bieden?
Freshdesk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Freshdesk.
- Klantenservice software
- Knowledge management tools
- Callcenter software
- Helpdesk software
- Issue tracking software
- Klachtenbeheer software
- Customer support software
- Servicedesk software
- Customer communication management software
- Customer satisfaction software
- Customer experience software
- Customer engagement software
- Software voor ondersteuning op afstand
- Call recording software
- Live chat software
- ITSM-software