
Over Freshdesk
Freshdesk is SaaS-gebaseerde klantenondersteuningssoftware die is ontwikkeld om bedrijven van elke omvang de tools te bieden die ze nodig hebben om indruk te maken op klanten – robuuste mogelijkheden voor meerdere kanalen, geïntegreerde spelmechanismen om de productiviteit van medewerkers te verhogen, slimme automatisering, self-serviceportals, communityforums en meer.
Freshdesk is een complete cloudgebaseerde oplossing voor klantenondersteuning met de nadruk op bruikbaarheid die alles biedt wat een bedrijf nodig heeft om uitzonderlijke ondersteuning te leveren. In tegenstelling tot concurrerende producten met hoge prijsniveaus en addertjes onder het gras, is Freshdesk betaalbaar geprijsd en is het voor de eerste drie agenten altijd gratis.
Freshdesk biedt vier tariefplannen: Sprout is ideaal voor kleine bedrijven en is voor altijd gratis voor een onbeperkt aantal medewerkers. Bedrijven die hun klantenondersteuning proactief willen inzetten, kunnen het Blossom-plan gebruiken voor $ 19 per medewerker. Het Garden-plan is gericht op bedrijven die groeien en uiteenlopen in meerdere producten, beschikbaar voor $ 35 per medewerker. Het Estate-plan ($ 49 per medewerker) is bedoeld voor grotere ondernemingen die hun klanten een persoonlijke ondersteuningservaring willen bieden. Ook is onlangs het meer uitgebreide Forest-plan toegevoegd ($ 89 per medewerker).
Prijzen vanaf:
US$ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Klanten
- Freelancers
- Kleine bedrijven (2-50)
- Middelgrote bedrijven (51-500)
- Grote ondernemingen (500 en meer)
Implementatie
- Cloudgebaseerd
- On-premise
Markten
Verenigde Arabische Emiraten, Albanië, Oostenrijk, Australië, Aruba , Azerbeidzjan, Bosnië en Herzegovina, Barbados, Bangladesh, België, Burkina Faso, Bulgarije, Benin, Brunei, Brazilië, Bahama’s, Belarus, Canada, Congo-Kinshasa, Zwitserland, Kameroen, China, Costa Rica, Cuba, Tsjechië, Duitsland, Denemarken, Dominicaanse Republiek, Algerije, Estland, Egypte, Spanje, Ethiopië, Finland, Frankrijk, Verenigd Koninkrijk, Georgië, Ghana, Guinee, Griekenland, Guatemala, Hongkong SAR van China, Honduras, Kroatië, Hongarije, Indonesië, Ierland, Israël, India, Irak, Iran, Italië, Jersey, Jordanië, Japan, Kenia, Cambodja, Zuid-Korea, Koeweit, Kazachstan, Libanon, Sri Lanka, Litouwen, Luxemburg, Letland, Marokko, Madagaskar, Noord-Macedonië, Macau SAR van China, Martinique, Malta, Mauritius, Malawi, Mexico, Maleisië, Namibië, Nieuw-Caledonië, Nigeria, Nicaragua, Nederland, Noorwegen, Nieuw-Zeeland, Frans-Polynesië, Papoea-Nieuw-Guinea, Pakistan, Polen, Puerto Rico, Palestijnse gebieden, Portugal, Qatar, Roemenië, Servië, Rusland, Saoedi-Arabië, Soedan, Zweden, Singapore, Slovenië, Slowakije, Sierra Leone, El Salvador, Thailand, Tunesië, Tonga, Turkije, Trinidad en Tobago, Taiwan, Tanzania, Verenigde Staten, Oezbekistan, Vietnam, Jemen, Zuid-Afrika, Zambia, Zimbabwe en nog 110 andere
Ondersteunde talen
Arabisch, Chinees, Chinees (traditioneel), Deens, Duits , Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds en nog 20 andere
Prijzen vanaf:
US$ 15,00/maand
- Gratis versie
- Gratis proef
- Abonnement
Afbeeldingen








Functies
Totaal aantal functies van Freshdesk: 131
Alternatieven
Zoho Desk

JIRA Service Management

HubSpot Service Hub

HubSpot CRM

Reviews
Heb je Freshdesk al?
Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

- Sector: Facilitaire diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Freshdesk makes working easier!
Beoordeeld op 12-6-2019
In general, I think there are plenty of customizations and features with Freshdesk. The real...
In general, I think there are plenty of customizations and features with Freshdesk. The real selling point for our company was the analytics because we can see the history of our tickets and prevent them from reoccurring in the future.
Pluspunten
I love the analytics and history log in Freshdesk. Freshdesk tracks agents' productivity through out the day and breaks up this information by the hour. We can also look up who has resolved the most tickets or who sends out immediate responses. All of this information is especially helpful when assigning new tickets because we can see a history of our most efficient employees. Previous tickets can be easily searched by key words, agent, or time frame. When multiple people are working on one project, it really helps to decipher who did what and when!
Minpunten
One thing that I believe can be improved is having a group option to send out an email. It's not common when we have to include multiple people on a ticket but when we do, we have to cc them in the very beginning as opposed to adding "Group A". -- The information still gets everyone on the same page, however it is an additional step on the agent's end.
Redenen om voor Freshdesk te kiezen
We made the switch because we outgrew Jobber and its capabilities. Jobber lacked the analytics, history, sales features, and user friendly options necessary to grow our business.Overgestapt van
JobberRedenen om over te stappen op Freshdesk
We chose Freshdesk because of the variety of user friendly capabilities and features. Salesforce had aggressive sales reps who didn't care about our companies needs. Zendesk wasn't user friendly and many of the "integrations" could only be connected by people with web design or coding experience. Jobber fit our needs as a smaller company but now we have 5 service divisions. Overall, Freshdesk is the platform that suits all of our needs as a growing company.- Sector: Marktonderzoek
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
My personal experience with Freshdesk
Beoordeeld op 20-1-2023
Pluspunten
I like Freshdesk for its user-friendly interface, its wide range of features, and its ability to help businesses improve their customer service and support processes. Some of the specific features and capabilities that users may find particularly useful include:Customizable ticket forms and workflows: Allows businesses to create and customize their own ticket forms and workflows to fit their specific needs.Multi-channel support: Provides businesses with the ability to manage customer interactions and support tickets across multiple channels, including email, phone, and social media.Self-service customer portal: Allows customers to access a knowledge base, submit tickets, and check the status of their requests, reducing the need for direct support.Automated ticket routing: Automatically routes customer requests to the appropriate agent or department for handling.Collaboration and teamwork: Allows multiple team members to access and respond to customer requests, making it easy to collaborate and share information.Performance metrics and analytics: Provides businesses with detailed reports and analytics on various aspects of customer service and support, such as ticket volume, response time, and customer satisfaction.Mobile app support: Freshdesk also has a mobile app to help users stay on top of customer support tickets while on the goOverall, I like Freshdesk because it is a versatile software that can help businesses to improve their customer
Minpunten
While Freshdesk is a popular and well-regarded customer service software, there are some things that i faced in past may not like about it. Some common complaints include:Limited customization options: i have complained that the customization options for certain features, such as email templates and ticket forms, are limited.Complex navigation: i have found the navigation and interface of Freshdesk to be complex and difficult to navigate, especially when trying to access advanced features.Integration issues: i have reported difficulties in integrating Freshdesk with other software and systems, such as CRM or billing systems.Limited automation: i have found that the automation options in Freshdesk are limited, and that they need to do a lot of manual work to manage their customer service and support process.Limited reporting options: i have found that the reporting and analytics options in Freshdesk are not as robust as they would like, and that it is difficult to extract the data they need.All those problems i had faced in past
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Freshdesk is very okay
Beoordeeld op 22-9-2020
Freshdesk has been a very okay tool to use. It gets the job done but no more than that.
Freshdesk has been a very okay tool to use. It gets the job done but no more than that.
Pluspunten
A clean UI with premium looking animations and buttons. Ability to share and collaborate on tickets across teams.
Minpunten
Laggy and unresponsive at times, intergrations dont work very well, tickets don't always notify the user that there has been a response. new tickets don't always merge as the should. reporting is very limited. When typing in details for a ticket there is a page refresh that happens it will wipe all data entered, this refresh happens about a minute into changing the status and results in lost data.
Redenen om over te stappen op Freshdesk
Freshdesk was cheaper
- Sector: Detailhandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Cheaper and helpful
Beoordeeld op 28-10-2022
very good experience with sales people, with their support team and they follow up with you to make...
very good experience with sales people, with their support team and they follow up with you to make sure all is functional.
Pluspunten
very nice ticketing system, easy to use, easy to implement, easy to setup and very cheap comparing to others. very good for retail businesses. their support is A+
Minpunten
is made for SMB and not very competitive for large companies and to move for a more professional one they redirect you to another product for same vendor.
Overwogen alternatieven
Zendesk SuiteRedenen om voor Freshdesk te kiezen
for IT support and helpdesk purposes jira is not made for thatOvergestapt van
JiraRedenen om over te stappen op Freshdesk
the cheapest and do the job for an smb- Sector: Computersoftware
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Freshdesk: Streamlining Project Management
Beoordeeld op 13-1-2023
Overall, Freshdesk is a good option for businesses looking for a comprehensive tool to streamline...
Overall, Freshdesk is a good option for businesses looking for a comprehensive tool to streamline project management. However, it's important to evaluate the cost and customer support against the business needs before making a decision.
Pluspunten
Freshdesk is a comprehensive tool that can help streamline project management. It provides a range of features such as shared inbox, automated workflows, and a knowledge base that can help businesses manage customer interactions efficiently. The platform has a user-friendly interface and a wide range of customization options. Additionally, Freshdesk integrates well with other software, which is a great advantage for businesses that use multiple tools. It also provides multiple channels of customer support, including email, phone, and social media.
Minpunten
Some users have reported that Freshdesk can be expensive for small businesses. The pricing plans may not be suitable for small teams with limited budgets. Additionally, some users have reported that the customer support may not be as responsive as desired. It could take longer to get a response or a solution to an issue.
Freshdesk - Veelgestelde vragen
Hieronder zie je enkele veelgestelde vragen over Freshdesk.V. Welke prijsmodellen heeft Freshdesk te bieden?
Freshdesk kent de volgende prijsmodellen:
- Vanaf: US$ 15,00/maand Prijsmodellen bekijken
- Prijsmodel: Gratis versie, Abonnement
- Gratis proef: Beschikbaar
V. Wat zijn de typische gebruikers van Freshdesk?
Freshdesk heeft de volgende typische klanten:
Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
V. Welke talen worden door Freshdesk ondersteund?
Freshdesk ondersteunt de volgende talen:
Arabisch, Chinees, Chinees (traditioneel), Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds
V. Biedt Freshdesk ondersteuning voor mobiele apparaten?
Freshdesk ondersteunt de volgende apparaten:
Android (mobiel), iPhone (mobiel), iPad (mobiel)
V. Met welke andere apps kan Freshdesk worden geïntegreerd?
Freshdesk kan worden geïntegreerd met de volgende toepassingen:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, Box, CS-Cart, Campaign Monitor, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline, Pipeliner CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, Rescue, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Meetings, elevio, iContact, ilos, iorad
V. Welke mate van ondersteuning heeft Freshdesk te bieden?
Freshdesk biedt de volgende ondersteuningsopties:
E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten
Gerelateerde categorieën
Bekijk alle softwarecategorieën die gevonden zijn voor Freshdesk.
- Klantenservice software
- Knowledge management tools
- Callcenter software
- Helpdesk software
- Project management tools
- Issue tracking software
- Klachtenbeheer software
- Project management software voor de non-profitsector
- Customer experience software
- Customer engagement software
- Field service software
- Software voor ondersteuning op afstand
- Call recording software
- Tuinontwerp software
- Live chat software
- CRM-software