--- description: Gedetailleerde beoordelingen over Freshdesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Freshdesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.nl/software/10317/freshdesk Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10317/freshdesk?page=2) > Freshdesk is cloudgebaseerde, omnichannel klantenservice software voor bedrijven van elke omvang, met oplossingen die de productiviteit van medewerkers verhogen en de klanttevredenheid verbeteren. > > Oordeel: score van **4.5/5** door 3470 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 3470 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 19,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Albanië, Algerije, Argentinië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Benin, Bosnië en Herzegovina, Brazilië, Brunei, Bulgarije, Burkina Faso, Cambodja, Canada en 100 meer ## Functies - AI Copilot - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Analytics - Archiveren en retentie - Auditing van problemen - Automatic call distribution (ACD) - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van meerdere kanalen - Beheer van negatieve feedback ## Integraties (78 in totaal) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... en 63 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Knowledge management tools](https://www.getapp.nl/directory/257/knowledge-management/software) - [Callcenter software](https://www.getapp.nl/directory/275/call-center/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Issue tracking software](https://www.getapp.nl/directory/580/issue-tracking/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 juli 2025* | Religieuze instellingen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Minpunten**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "The automation handled routine work so our agents could focus on customers" — 4.0/5 > **Sakshi** | *29 juni 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshdesk significantly reduced manual effort by automatically assigning tickets, prioritizing requests, and triggering follow-up actions. Tasks that previously required constant monitoring started happening in the background, allowing our agents to spend more time solving customer problems instead of managing queues. > > **Minpunten**: The automation is effective for standard workflows, but configuring highly customized business processes takes time. We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds. ----- ### "Clean User Interface" — 3.0/5 > **Kelly** | *18 mei 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The clean user interface is visually pleasing and helps to easy to identify fields and features for use. Ticket visibility and management is also great. > > **Minpunten**: The lack of support on a Monday when an issue arises in NZ. Find that the support team do not respond until Tuesday in NZ. > > Overall experience with the application is pretty good. Clean user interface making it easier to work with. ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 mei 2026* | Industriële automatisering | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Minpunten**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- ### "Reliable Automation That Reduced Manual Support Work" — 5.0/5 > **Shruti** | *22 juni 2026* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Freshdesk’s automation features have significantly improved the way our support team works. Automatic ticket assignment, workflow rules, and SLA management reduce repetitive manual tasks while ensuring customer requests reach the right agents quickly. This has helped improve response times, maintain consistency, and allow the team to focus on resolving more complex issues. > > **Minpunten**: Automation covers most day-to-day requirements, but configuring advanced workflow rules requires additional effort. A more visual workflow builder and easier access to automation settings would simplify setup for teams with more complex support processes. ----- Pagina: 1 / 140\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10317/freshdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/10317/freshdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens