ProClass

ProClass

Class Management software and Online Registration+

4.1/5 (15 review)

ProClass - Overzicht

ProClass is a highly flexible management solution for event and class organizers across multiple industry types. Ideal for membership societies, businesses, schools, associations, non-profit and charity foundations, ProClass is a web-based software service with pricing and configuration options designed to best-fit specialized requirements. Starting with powerful class and event management tools, key features include unlimited scheduling across diverse types or locations before promoting each event online. SEO optimized listings are then marketed via customized customer portals and associated registration sites, using selected third-party merchant providers or gateways to process online sales securely. Offer attendees detailed listings describing events with photos, speaker biographies and class schedules, while tying in eCommerce support for selling merchandise or accepting donations.

Alongside the customer web portal assigned to each client where members can login, register and manage their own contact information, ProClass also offers integrated CRM functionality. Multiple account contact relationships enable relationship webs to be plotted within the customer database to define roles and communications, tracking attendance histories and feeding this information back into bulk email marketing campaigns. Unlimited HTML email templates are available here, responding to custom queries when mailing out event updates, seasonal class timetables or fundraising notifications.

In addition, ProClass places heavy emphasis on financial management thanks to account-level billing and accounts receivables tracking and reporting capabilities. Access online customer invoices and receipts in PDF format, automate recurring monthly charges, track invoice comments and view detailed invoice, transaction or payment reports. Data mining options within ProClass then extend to querying all customer data, creating custom requests that can be exported straight to Excel. Library reports for student lists, statements and daily class rosters can similarly be exported to popular formats including PDF, Excel, XML, Word, Tiff or a multitude of useful web file types.

Prijzen

Vanaf
N/A
Prijsopties
Gratis proefversie
Abonnement
Prijs-kwaliteitverhouding

Apparaten

Bedrijfsgrootte

K
M
L

Markten

Azië, Australië, Brazilië, Canada, China en nog 5 andere, Europa, Duitsland, India, Japan, Latijns-Amerika

Ondersteunde talen

Engels

ProClass reviews

Totaalscore
4.1/5
80% positieve reviews
9
Uitstekend
3
Zeer goed
1
Gemiddeld
0
Slecht
2
Erg slecht
Daniela E.
Vertalen met Google

ProClass has tripled my productivity!

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 11-9-2018
Bron van de reviewer: SoftwareAdvice

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

Pluspunten

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

Minpunten

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

10.0/10
Peter S.
Vertalen met Google

ProClass for a Lifelong Learning organization

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 21-8-2018
Bron van de reviewer: SoftwareAdvice

We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

Pluspunten

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

Minpunten

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

7.0/10
Skye F.
Vertalen met Google

ProClass Tops Many Systems

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 22-8-2018
Bron van de reviewer: SoftwareAdvice

I would choose ProClass for your management system if you are looking to upgrade or change. I am very pleased with PC and will continue to use them for the foreseeable future.

Pluspunten

I am a marketing and communications director and have worked with many registration, ticketing and software systems throughout education, arts and the performing arts - ranging from Tessitura to Ticket Sage to Salesforce and more. I started at a new company about 6 months ago and it was my first experience with ProClass and at first I was a little leery of the program; however they have topped my expectations. Their software is current with needed API's for the new website that I am in the process of designing. They are at the helm of design with easy-to-load classes and design formats. It is a good system for donors. The staff of PC is available to answer questions. They are more then corporative when I ask for something to be done and they take new integration suggestions readily. Currently they are building on a suggestion that I gave them a few weeks ago. I have been very happy with ProClass and believe it is a great class and donor management system for our school.

Minpunten

The only con that I can think of is I wish there was a way to choose certain reports and have them queued to email to me daily instead of having to go into the system and pull them.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling

10.0/10
Carla S.
Vertalen met Google

ProClass is a sophisticated program that provides a registration platform for students enrolled in our Adult Learning school.

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 15-8-2018
Bron van de reviewer: SoftwareAdvice

Although it has taken a good year for me to learn and become comfortable with ProClass, the system is working and the people are great!

Pluspunten

ProClass provides a secure system, safeguarding personal records and financial payments. The support we receive is outstanding and easily accessible day or night. The ability to speak with a "human" voice when support is needed, and their ability to walk and talk you thru any issue, is one of the most valuable services provided.

Minpunten

There are far too many built-in functions that we do not use or need. Gets very confusing at times, especially when you're doing manual registrations for a good percentage of our students who are elderly and have little or no computer knowledge. Far too many of our students complain about not knowing their password and we can no longer provide that to them. Basically, we are doing more manual registrations than the number of people who do successfully register online. It's also confusing when dealing with "special" circumstances, i.e. discounts, scholarships, credits, refunds, etc. are concerned.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

6.0/10
Vertalen met Google

Marketing savvy folks should not use Proclass

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 7-3-2018
Bron van de reviewer

Pluspunten

Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

Minpunten

Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there.

The API is a joke. It is not a fully developed API so expect to do some heavy coding.

Antwoord van ProClass

While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly.

To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale.

We do provide the following features and more to assist with your marketing efforts.

*Unlimited bulk email with customizable templates.
*Unlimited SMS messaging to contacts where mobile provider information is collected
*Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants
*Easy export of data for use with other tools
*Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization.
*Industry leading relationship tracking across multiple accounts and families.
*Customizable online registration class listings.
*Social media integration
*Online registration and customer portal site language translation
*Read only REST API

These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures.

Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

Scoreverdeling

Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling

1.0/10
Gebruikersaanbeveling
7.5/10
Gebaseerd op 15 reviews
Vergelijk gebruikersaanbevelingen met alternatieven

Prijzen van ProClass

Vanaf
N/A
Prijsopties
Gratis proefversie
Abonnement
Prijs-kwaliteitverhouding

Annual subscription with pricing based on individual quote – contact ProClass for more details.

Prijs-kwaliteitverhouding
3.7/5
Gebaseerd op 15 reviews
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven

ProClass - Functies

  • API
  • Activiteitendashboard
  • Elektronische betalingen
  • Gegevens importeren en exporteren
  • Productcatalogus
  • Toegangsbeheer

  • Aangepaste formulieren
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Automatische meldingen
  • Contentbeheer
  • Drag & Drop-interface
  • Integratie van derden
  • Integratie van sociale media
  • Rapportage en statistieken
  • SSL-beveiliging
  • Sjabloonbeheer
  • Zoekfunctionaliteit
  • eCommerce-beheer
  • eCommerce-integratie

Aanvullende informatie voor ProClass

Voornaamste functies van ProClass

  • Allow customers to make partial balance payments online
  • Create custom queries to save and export to multiple formats
  • Customer Portal enables public access and data updates
  • Customizable, intuitive dashboard-based interface
  • Customized online event registration pages & Customer Portal
  • Export to file types including PDF, XML, Excel, Word & Tiff
  • Grow detailed contact databases and plot relationship webs
  • Market associated event products and merchandising
  • Payment processing handled by third-party merchants
  • Schedule calendar events across multiple locations and times
  • Send targeted marketing via unlimited HTML email templates
  • Track attendances and link histories to customer accounts

Pluspunten

  • Accept student and attendee registrations for classes and events via detailed, customizable pages and dedicated customer portals.

  • Process payments direct to bank accounts via existing, secure merchant accounts and gateways – incurring no additional ProClass service fees.

  • Centralize customer data and manage contact relationships with CRM features while allowing customers to access and edit personal data via Customer Portal.

  • Track attendances and reschedule new class sessions while assigning multiple times, locations, venues, rooms, instructors or speakers.

  • Unlimited bulk emailing with a library of HTML email templates available for mailing out marketing campaigns to targeted, queried contact groups.

  • Account level invoicing, batch payment processing, partial balance payment options and detailed invoice, transaction and payment reporting.

  • Dedicated reporting and mining features allows all data to be searched and retrieved via custom querying before exporting the results to common file formats.
  • ProClass - Veelgestelde vragen

    Hieronder zie je enkele veelgestelde vragen over ProClass.

    V. Welke prijsmodellen heeft ProClass te bieden?

    ProClass kent de volgende prijsmodellen:

    Prijsmodel: Abonnement

    Gratis proefversie: Niet beschikbaar

    Annual subscription with pricing based on individual quote – contact ProClass for more details.

    V. Wat zijn de voornaamste functies van ProClass?

    ProClass biedt de volgende functies:

    • Allow customers to make partial balance payments online
    • Create custom queries to save and export to multiple formats
    • Customer Portal enables public access and data updates
    • Customizable, intuitive dashboard-based interface
    • Customized online event registration pages & Customer Portal
    • Export to file types including PDF, XML, Excel, Word & Tiff
    • Grow detailed contact databases and plot relationship webs
    • Market associated event products and merchandising
    • Payment processing handled by third-party merchants
    • Schedule calendar events across multiple locations and times
    • Send targeted marketing via unlimited HTML email templates
    • Track attendances and link histories to customer accounts

    V. Wat zijn de typische gebruikers van ProClass?

    ProClass heeft de volgende typische klanten:

    Grote ondernemingen, Middelgroot bedrijf, Non-profit, Openbare diensten, Klein bedrijf

    V. Welke talen worden door ProClass ondersteund?

    ProClass ondersteunt de volgende talen:

    Engels

    V. Welke prijsmodellen heeft ProClass te bieden?

    ProClass kent de volgende prijsmodellen:

    Abonnement

    V. Biedt ProClass ondersteuning voor mobiele apparaten?

    We hebben geen informatie over apparaten die door ProClass worden ondersteund

    V. Met welke andere apps kan ProClass worden geïntegreerd?

    We hebben geen informatie over welke integraties ProClass kent

    V. Welke mate van ondersteuning heeft ProClass te bieden?

    ProClass biedt de volgende ondersteuningsopties:

    Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning, Video-instructies