Over Revel Systems

Revel Systems POS biedt één enkele oplossing voor iPad-verkoop die is gericht op bedrijven met meerdere locaties. Revel is ontworpen om te integreren met een breed scala aan bedrijven. Hoewel het een complete POS-oplossing biedt, reiken de functies van de toepassing verder dan het verkooppunt en omvatten ze ook customer relationship management, voorraadbeheer, geautomatiseerde bestellingen en meer. Revel Systems POS kan worden geïntegreerd met veel populaire zakelijke apps van derden, waardoor gebruikers het kunnen verwerken in hun boekhoud- en rapportageroutines.

Revel Systems POS beheert het POS vanuit één enkele intuïtieve interface. De app bevat personeelsplanning, voorraadregistratie en -beheer en gedetailleerde rapportage, waardoor de behoefte aan extra software wordt verminderd.

De toepassing biedt customer relationship management (CRM) waarmee klantgegevens worden opgeslagen, inclusief aankoopgeschiedenis, voorkeuren en meer. Revel Systems POS biedt ook hardware-ondersteuning, waaronder een kaartlezer die werkt via de 30-pinsconnector waarmee ook de iPad kan worden opgeladen. De toepassing ondersteunt ook andere POS-gerelateerde hardware-apparaten, waaronder printers.

De software heeft een volledig aanpasbare API en aanpasbare vensters voor de GUI (graphical user interface). Beveiligingsfuncties omvatten conformiteit met PCI-P2PE. Met Revel Systems POS kunnen bedrijven ook bitcoins accepteren als een vorm van betaling.


Afbeeldingen

Revel Systems Software - 1
Revel Systems Software - 2
Revel Systems Software - 3
Revel Systems Software - 4
Nog 5 andere bekijken
Revel Systems-video
Revel Systems Software - 1
Revel Systems Software - 2
Revel Systems Software - 3
Revel Systems Software - 4

Twijfels over Revel Systems? Vergelijk met een populair alternatief

Revel Systems

3,7 (323)
VS.

Beginprijs

US$ 99,00
maand
Geen prijsinformatie gevonden

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

58
62

Integraties

6
42

Gebruiksgemak

3,7 (323)
4,4 (202)

Prijs-kwaliteitverhouding

3,4 (323)
4,2 (202)

Klantenservice

3,4 (323)
4,4 (202)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Alternatieven

Lightspeed Restaurant

4,4
#1 alternatief voor Revel Systems
Lightspeed Restaurant is een cloudgebaseerd POS voor restaurants. Het platform biedt functies zoals verkoopregistratie,...

Aloha EPOS

4,3
#2 alternatief voor Revel Systems
Aloha is een cloudgebaseerde EPOS-oplossing die is ontworpen om bars en restaurants te helpen hun zakelijke levenscyclus...

Gmail

4,8
#3 alternatief voor Revel Systems
Gmail is een gratis, door advertenties ondersteunde e-mailservice die wordt aangeboden als onderdeel van G Suite van...

TouchBistro

3,9
#4 alternatief voor Revel Systems
Het iPad-verkooppuntsysteem (POS) van TouchBistro is ontworpen voor en door restaurantpersoneel om 24/7 deskundige...

Reviews

Totaalscore

3,7 /5
(323)
Prijs-kwaliteitverhouding
3,4/5
Functies
3,6/5
Gebruiksgemak
3,7/5
Klantenondersteuning
3,4/5

Heb je Revel Systems al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 323 reviews worden weergegeven
Chip
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Just what I needed (and didn't even know that I needed!)

Beoordeeld op 7-10-2016

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during...

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.”

I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption.

In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact.

Little things like the following mean the world to me:

1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps.
2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen.
3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available.
4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them!

In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it.

Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories.

I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly.

If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better.

As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable.

Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat.

A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results.

Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live.

What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning.

And, with that, I'll step down from my soapbox.

Pluspunten

Flexibility -- ability to configure to work the way MY BUSINESS works
Customer support and training

Minpunten

Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors.

Antwoord van Revel Systems

Hello Chip,

Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish.

Cheers and thank you again.
-Sarah, Community Manager, Revel Systems

Geverifieerde reviewer
Totaalscore
  • Sector: Musea en instituten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Extensive functionality

Beoordeeld op 13-9-2019

Despite the technical issues, our experience with Revel has been great due to its user-friendliness...

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.

Pluspunten

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Minpunten

We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.

Overwogen alternatieven

Square Point of Sale

Redenen om over te stappen op Revel Systems

Revel has better back-end management
Matt
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak

Total Disappoinment

Beoordeeld op 31-10-2017

I'd stay away from this system and this company. I'm a small business owner and I've spent more...

I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Pluspunten

Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Minpunten

1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Geverifieerde reviewer
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Pretty, but Problematic

Beoordeeld op 15-5-2019

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the...

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Pluspunten

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Minpunten

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Antwoord van Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Clayton
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great system for multiple locations

Beoordeeld op 23-6-2023

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc....

Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc. Overall, it is a solid POS system.

Pluspunten

The backend reporting and ability to view multiple locations from one place.

Minpunten

The online ordering and loyalty systems are not good.

5 van 323 worden weergegeven Lees alle reviews

Revel Systems - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Revel Systems.

Revel Systems kent de volgende prijsmodellen:

  • Vanaf: US$ 99,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Revel Systems heeft de volgende typische klanten:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Revel Systems ondersteunt de volgende talen:

Engels

Revel Systems ondersteunt de volgende apparaten:

iPad (mobiel)

Revel Systems kan worden geïntegreerd met de volgende toepassingen:

Adobe Commerce, CimpleBox, QuickBooks Online Advanced, Shopify, X-Cart, Xero

Revel Systems biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Telefonische ondersteuning, 24/7 (contact met medewerker), Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Revel Systems.