Front

4,6 (269)
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Software voor e-mailbeheer en gedeelde inbox voor teams

Over Front

Front is de gedeelde inbox voor teams die al je zakelijke communicatie samenbrengt in één enkel samenwerkingsplatform. Teams op het gebied van klantenondersteuning, verkoop, operationele activiteiten, IT en marketing kunnen ondersteuning@, verkoop@ en andere e-mailadressen van groepen, Facebook, Twitter, chat en sms-berichten op één plek beheren en erop reageren zonder tussen verschillende tools te hoeven schakelen.

Ontworpen voor teamsamenwerking: E-mails en berichten in je gedeelde inbox kunnen worden toegewezen aan teamleden om duidelijk te maken wie er verantwoordelijk is voor het reageren, en botsingsdetectie voorkomt meerdere antwoorden op hetzelfde bericht. Je kunt je rechtstreeks tot teamgenoten richten om berichten en concepten te delen en te bespreken voordat je een reactie naar een klant stuurt. Met behulp van e-mailsjablonen kun je snel op veelgestelde vragen antwoorden.

Verbetert de teamproductiviteit: Front werkt als een e-mailclient, maar het is krachtiger dan Gmail of Outlook. Met functies zoals interne opmerkingen, vervolgherinneringen, leesbevestigingen, samenvoegingen, e-mailreeksen en standaardantwoorden, kun je 2-3 keer sneller reageren op klanten. Mobiele apps op iOS en Android zijn beschikbaar om vanaf elke locatie te reageren en berichten door te sturen. De uitgebreide analyses van Front tonen je reactietijd, berichtenvolume en nog veel meer om je productiviteit te meten.

Integreert met al je apps: Front werkt met veel van de andere software die je al gebruikt, zoals Salesforce, Slack, Trello, GitHub, Intercom, Asana en meer, zodat je deze informatie in Front kunt openen en synchroniseren. Met behulp van de API kun je aangepaste integraties voor je specifieke bedrijfsbehoeften ontwikkelen.

Probeer Front gratis uit met een proefperiode van 14 dagen.


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Twijfels over Front? Vergelijk met een populair alternatief

Front

4,6 (269)
VS.
Meeste reviews

Beginprijs

US$ 29,00
maand
US$ 20,00
maand

Prijsopties

Gratis versie
Gratis proefversie
Gratis versie
Gratis proefversie

Functies

195
87

Integraties

95
195

Gebruiksgemak

4,5 (269)
4,4 (4.312)

Prijs-kwaliteitverhouding

4,2 (269)
4,3 (4.312)

Klantenservice

4,4 (269)
4,4 (4.312)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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4,5
#1 alternatief voor Front
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Help Scout

4,6
#2 alternatief voor Front
Met Help Scout kun je alle e-mails voor klantenondersteuning op één plek beheren met functies zoals geautomatiseerde...

Salesforce Sales Cloud

4,4
#3 alternatief voor Front
Heb je de oplossingen voor kleine bedrijven van Salesforce al gezien? Sales Cloud is een aanpasbaar CRM-platform dat...

Calendly

4,7
#4 alternatief voor Front
Calendly is software voor het plannen van vergaderingen en afspraken voor zakelijke professionals en hun klanten.

Reviews

Totaalscore

4,6 /5
(269)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,4/5
Gebruiksgemak
4,5/5
Klantenondersteuning
4,4/5

Heb je Front al?

Softwarekopers hebben je hulp nodig! Productreviews helpen anderen om goede beslissingen te nemen.

5 van 269 reviews worden weergegeven
David
David
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

excellent app for mail and teams

Beoordeeld op 30-1-2023

Pluspunten

very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis

Minpunten

a bit expensive, but the value added is very high. Should have better prices for small companies

Overwogen alternatieven

Gmail
Jamie
Totaalscore
  • Sector: Evenementenbureaus
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Software!

Beoordeeld op 18-1-2023

Using front has helped us massively to provide even better customer service. Being able to locate...

Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look.

Pluspunten

The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails.

Minpunten

The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar.

Geverifieerde reviewer
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 0.0 /10

One of the worst email applications I've ever used

Beoordeeld op 2-4-2018

Pluspunten

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Minpunten

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

John
Totaalscore
  • Sector: Telecommunicatie
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Great Software, Terrible Billing and Support Policies

Beoordeeld op 31-7-2020

Pluspunten

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Minpunten

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Arielle
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love Front- Would Recommend

Beoordeeld op 19-8-2020

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the...

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pluspunten

It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Minpunten

I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Overwogen alternatieven

Zendesk Suite

Redenen om voor Front te kiezen

HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.

Overgestapt van

HubSpot CRM

Redenen om over te stappen op Front

As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.
5 van 269 worden weergegeven Lees alle reviews

Front - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Front.

Front kent de volgende prijsmodellen:

  • Vanaf: US$ 29,00/maand
  • Prijsmodel: Abonnement
  • Gratis proef: Beschikbaar

Front heeft de volgende typische klanten:

11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Front ondersteunt de volgende talen:

Engels

Front ondersteunt de volgende apparaten:

Android (mobiel), iPhone (mobiel), iPad (mobiel)

Front kan worden geïntegreerd met de volgende toepassingen:

Aide, Aircall, Ariglad, Asana, AskNicely, Boost.space, Bugpilot, CallHippo, Caravel, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, DataGrail, Delighted, Dialpad, Dialpad AI Meetings, Doorbell.io, Drift, Dropbox Business, Dynamics 365, Fivetran, FormCrafts, Forumbee, FullContact, Gainsight CS, GitHub, Gmail, Google Drive, Guru, Help Desk Migration, HelpCenter.io, HelpDocs, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Instagram, Intercom, Jira, JustCall, Levity, Linear, Lokalise, MaestroQA, Make, Merge, Meta for Business, Microsoft 365, Microsoft Outlook, Miuros, Moveo.AI, Next Matter, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Postscript, Retool, Ringover, Salesforce Sales Cloud, Shipamax, Shopify, Skyvia, Slack, Stitch, Stonly, Surfboard, SwiftCX, Syncly, Talkdesk, Telegram, TheLoops, Todoist, Toky, Trello, Twilio, Twitter/X, Upscope, Vyte, WhatsApp, Yoom, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Workplace, monday.com, unitQ

Front biedt de volgende ondersteuningsopties:

E-mail/helpdesk, Veelgestelde vragen/forum, Kennisbank, Chatten

Gerelateerde categorieën

Bekijk alle softwarecategorieën die gevonden zijn voor Front.