Front - Overzicht

Wat is Front?

Front is de gedeelde inbox voor teams die al je zakelijke communicatie samenbrengt in één enkel samenwerkingsplatform. Teams op het gebied van klantenondersteuning, verkoop, operationele activiteiten, IT en marketing kunnen [email protected], [email protected] en andere e-mailadressen van groepen, Facebook, Twitter, chat en sms-berichten op één plek beheren en erop reageren zonder tussen verschillende tools te hoeven schakelen.

Ontworpen voor teamsamenwerking: E-mails en berichten in je gedeelde inbox kunnen worden toegewezen aan teamleden om duidelijk te maken wie er verantwoordelijk is voor het reageren, en botsingsdetectie voorkomt meerdere antwoorden op hetzelfde bericht. Je kunt je rechtstreeks tot teamgenoten richten om berichten en concepten te delen en te bespreken voordat je een reactie naar een klant stuurt. Met behulp van e-mailsjablonen kun je snel op veelgestelde vragen antwoorden.

Verbetert de teamproductiviteit: Front werkt als een e-mailclient, maar het is krachtiger dan Gmail of Outlook. Met functies zoals interne opmerkingen, vervolgherinneringen, leesbevestigingen, samenvoegingen, e-mailreeksen en standaardantwoorden, kun je 2-3 keer sneller reageren op klanten. Mobiele apps op iOS en Android zijn beschikbaar om vanaf elke locatie te reageren en berichten door te sturen. De uitgebreide analyses van Front tonen je reactietijd, berichtenvolume en nog veel meer om je productiviteit te meten.

Integreert met al je apps: Front werkt met veel van de andere software die je al gebruikt, zoals Salesforce, Slack, Trello, GitHub, Intercom, Asana en meer, zodat je deze informatie in Front kunt openen en synchroniseren. Met behulp van de API kun je aangepaste integraties voor je specifieke bedrijfsbehoeften ontwikkelen.

Probeer Front gratis uit met een proefperiode van 14 dagen.

Front - Overzicht

Prijzen

Vanaf
US$ 9,00/maand

Prijsopties

Gratis proef
Abonnement
Prijs-kwaliteitverhouding

Front - Functies

Apparaten
Bedrijfsgrootte
K M G
Markten
Verenigde Staten van Amerika, Canada, Verenigd Koninkrijk, Australië, China en nog 5 andere, India, Japan, Duitsland, Brazilië, Mexico
Ondersteunde talen
Engels

Media

Manage email, chat, social media, SMS in one place
Assign messages to your teammate for clear accountability and ownership
Direct mention teammates to internally discuss messages and leave comments
Connect to other apps, like Salesforce, to access and sync information in Front
Track and analyze your message volume and response times to improve performance over time
Android mobile app to respond on the go
iOS mobile app to respond on the go
Front-video Schermopname van Front: Manage email, chat, social media, SMS in one place Schermopname van Front: Assign messages to your teammate for clear accountability and ownership Schermopname van Front: Direct mention teammates to internally discuss messages and leave comments Schermopname van Front: Connect to other apps, like Salesforce, to access and sync information in Front Schermopname van Front: Track and analyze your message volume and response times to improve performance over time Schermopname van Front: Android mobile app to respond on the go Schermopname van Front: iOS mobile app to respond on the go

Front reviews

Front reviews

Totaalscore
4,5
/
5
Uitstekend
133

Zeer goed
49

Gemiddeld
8

Slecht
6

Erg slecht
3

Prijs-kwaliteitverhouding
4,2
Functies
4,4
Gebruiksgemak
4,5
Klantenondersteuning
4,4
91% heeft deze app aanbevolen
Marjolaine L.

Best email software ever

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation


Vertalen met Google
Arielle B.

Love Front- Would Recommend

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.


Vertalen met Google
Nadiv T.

Front: your home base for email communication with customers

Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.


Vertalen met Google
Geverifieerde reviewer

One of the worst email applications I've ever used


Vertalen met Google
Lauren L.

A Shared Work Model DREAM!


Vertalen met Google
Marjolaine L.
Sector: Vervoer/over de weg/per spoor
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Best email software ever

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 12-3-2020
Bron van de reviewer: Capterra

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pluspunten

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Minpunten

When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Arielle B.
Sector: Verzekeringen
Bedrijfsgrootte: 11-50 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Love Front- Would Recommend

Dagelijks 1-5 maanden lang gebruikt
Beoordeeld op 19-8-2020
Bron van de reviewer: Capterra

Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pluspunten

It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Minpunten

I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Nadiv T.
Sector: Consumentenelektronica
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

Front: your home base for email communication with customers

Dagelijks 1+ jaar lang gebruikt
Beoordeeld op 28-11-2020
Bron van de reviewer: Capterra

Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.

Pluspunten

I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI.

What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input.
Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name.
Lastly, the UI uses colors that aid readability, but are also visually very pleasing.

All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used.

Minpunten

I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 10.0/10

Geverifieerde reviewer
Sector: Marketing en reclame
Bedrijfsgrootte: 51-200 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

One of the worst email applications I've ever used

Dagelijks 6-12 maanden lang gebruikt
Beoordeeld op 2-4-2018
Bron van de reviewer: GetApp

Pluspunten

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Minpunten

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Scoreverdeling

Gebruiksgemak

Waarschijnlijkheid van aanbeveling: 0.0/10

Lauren L.
Sector: Logistiek en toeleveringsketen
Bedrijfsgrootte: 501-1.000 werknemers
Vertalen naar het Nederlands
Vertalen naar het Nederlands

A Shared Work Model DREAM!

Dagelijks 2+ jaar lang gebruikt
Beoordeeld op 25-9-2020
Bron van de reviewer: Capterra

Pluspunten

My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

Minpunten

Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.

Scoreverdeling

Prijs-kwaliteitverhouding
Gebruiksgemak
Klantenondersteuning

Waarschijnlijkheid van aanbeveling: 10.0/10

Gebruikersaanbeveling
8,6/10
Gebaseerd op 199 gebruikersscores
Vergelijk gebruikersaanbevelingen met alternatieven
Vergelijk met alternatieven

Prijzen van Front

Prijzen van Front

Vanaf
US$ 9,00/maand
Gratis proef
Abonnement
Prijs-kwaliteitverhouding
Prijs-kwaliteitverhouding
4,2/5
Gebaseerd op 199 gebruikersscores
Vergelijk scores voor prijs-kwaliteitverhouding met alternatieven
Vergelijk met alternatieven

Front - Functies

Front - Functies

API
Aanpasbare branding
Activiteiten volgen
Activiteitendashboard
Automatische meldingen
Bestandsbeheer
Chatten
Documentbeheer
Documenten opslaan
Drag & Drop-interface
Gegevens importeren en exporteren
Gemeenschappelijke werkruimte
Integratie van derden
Opmerkingen
Rapportage en statistieken
Samenwerkingstools
Toegangsbeheer
Toestemmingsbeheer
Workflowbeheer
Zoekfunctionaliteit
Functies
4,4/5
Gebaseerd op 199 gebruikersscores
Vergelijk functiescores met alternatieven
Vergelijk met alternatieven

Categorieën

Front - Veelgestelde vragen

Front - Veelgestelde vragen

Hieronder zie je enkele veelgestelde vragen over Front.

V. Welke prijsmodellen heeft Front te bieden?

Front kent de volgende prijsmodellen:

Vanaf: US$ 9,00/maand

Prijsmodel: Abonnement

Gratis proef: Beschikbaar

V. Wat zijn de voornaamste functies van Front?

We hebben geen informatie over functies van Front

V. Wat zijn de typische gebruikers van Front?

Front heeft de volgende typische klanten:

Klein bedrijf, Grote ondernemingen, Openbare diensten, Non-profit, Middelgroot bedrijf

V. Welke talen worden door Front ondersteund?

Front ondersteunt de volgende talen:

Engels

V. Welke prijsmodellen heeft Front te bieden?

Front kent de volgende prijsmodellen:

Abonnement

V. Biedt Front ondersteuning voor mobiele apparaten?

Front ondersteunt de volgende apparaten:

Android, iPhone, iPad

V. Met welke andere apps kan Front worden geïntegreerd?

Front kan worden geïntegreerd met de volgende toepassingen:

Aircall, Asana, Co:tunity, FCS CosmoPMS, Intercom, Nicereply, Pipedrive, Slack, Smooch, Truly

V. Welke mate van ondersteuning heeft Front te bieden?

Front biedt de volgende ondersteuningsopties:

Veelgestelde vragen, Online ondersteuning, Telefonische ondersteuning, Video-instructies, Kennisbank, Forum