--- description: Gedetailleerde beoordelingen over eDesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk eDesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: eDesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/231/customer-service/software) > [eDesk](/software/102115/xsellco-helpdesk) # eDesk Canonical: https://www.getapp.nl/software/102115/xsellco-helpdesk Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/102115/xsellco-helpdesk?page=2) > Tickets voor klantenondersteuning worden gekoppeld aan bestelgegevens vanaf elke plek waar je verkoopt, samengebracht in een eenvoudig systeem dat je team zal waarderen. > > Oordeel: score van **4.4/5** door 71 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 71 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: xSellco - **Locatie**: Dublin 4, Ierland - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 0,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - API - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Bestellingen bijhouden - Bewaking - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Configureerbare workflow - Customer Communication ## Integraties (24 in totaal) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... en 9 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.getapp.nl/directory/231/customer-service/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Customer engagement software](https://www.getapp.nl/directory/650/customer-engagement/software) - [Software voor kwaliteitsbewaking contactcenter](https://www.getapp.nl/directory/3834/contact-center-quality-assurance/software) - [Customer support software](https://www.getapp.nl/directory/562/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3410 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.nl/software/90378/salesforce) — 4.4/5 (18769 reviews) 3. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.getapp.nl/software/8385/livechat) — 4.6/5 (1716 reviews) 5. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1755 reviews) ## Reviews ### "Does what I need it to do, and the price is acceptable" — 5.0/5 > **Gerson** | *29 december 2017* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like the Fusion messaging that part of the software. It makes all of us more efficient and compiles everything in a way that is easy to manage. Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be handled by a team. > > **Minpunten**: From time to time there are glitches with the repricing software, but it's few \& far between. It might be an OS problem, maybe. > > Multi platform, various providers. Easy to use. ----- ### "Great customer support solution for eCommerce" — 5.0/5 > **Viktor** | *29 augustus 2023* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place > > **Minpunten**: Some features now cost extra May be too complicated for smaller users > > Excellent solution for customer support for eCommerce business ----- ### "Live Webchat could be better, Sensitive Insights can be found in the Home tab." — 3.0/5 > **Calvin** | *19 januari 2022* | Consumentengoederen | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Easy to use integrations, performance metrics and data are easy to access, constantly updated and informative for decision making and training. Using an inbox as a ticketing software is > > **Minpunten**: The built in webchat is confusing for customers, it often is mistaken for an email contact form. The chat experience is restrictive and feels like instant email, can't tell if a customer is typing or if they have left the chat for good or not. The user permissions are helpful for structuring a department, but user performance data under Insights is still available to those without permissions in the home tab, which defeats the purpose of user permissions ----- ### "All in one CRM Tool" — 5.0/5 > **Mohammad Salim** | *18 oktober 2022* | Detailhandel | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: the email management is pretty good, trails are pretty much visible and is also cost-effective > > **Minpunten**: database management is not that great, profile management need improvement > > overall experience is pretty decent ----- ### "E-desk Techincal Support" — 5.0/5 > **Reyna** | *29 november 2021* | Automotive | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ability to create rules, also the ability to be able to have the tickets automitcally assigned, and the tags are excellet to have as well so we can sort out the workload and see where we need to have priority. > > **Minpunten**: Would love to have the ability for e-desk to not assign tickets if the agents are not logged in. Since they belong to a rule the distribution continues to happen even when they are not here. > > I have practically trained myself on how the application works, I went from reading the material to appliying it hands on with creating rules, setting tags, and assigning tickets automatically. It is very user friendly and the fact that we have technical support available during our work hours is excellent when reporting issues or asking for help, they are always ready and willing to assist. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.getapp.nl/software/102115/xsellco-helpdesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/102115/xsellco-helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens