--- description: Gedetailleerde beoordelingen over Web Help Desk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Web Help Desk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Web Help Desk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [IT-asset management software](/directory/325/it-asset-management/software) > [Web Help Desk](/software/102041/web-help-desk) # Web Help Desk Canonical: https://www.getapp.nl/software/102041/web-help-desk Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.getapp.nl/software/102041/web-help-desk?page=2) > Web Help Desk van SolarWinds is een aanpasbare oplossing voor de helpdesk en het beheer van IT-middelen voor bedrijven in sectoren zoals onderwijs, gezondheidszorg, overheid en meer. Het biedt functionaliteiten voor het beheer van IT-middelen, IT-diensten, kennis, ondersteuning op afstand, SLA (Service Level Agreement), urenregistratie en facturering, workflows en meer. > > Oordeel: score van **4.1/5** door 123 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.1/5** | 123 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 3.9/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: SolarWinds - **Locatie**: Tulsa, VS - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 753,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Portugees - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Activiteitendashboard - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditbeheer - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beschikbaarheidsbeheer - Capaciteitsbeheer - Communicatie via meerdere kanalen - Compliance bijhouden - Configureerbare workflow - Contract- en licentiebeheer - Dashboard - Dashboards maken - E-mailbeheer - Enquêtes en feedback ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) ## Gerelateerde categorieën - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [Taakmanagement software](https://www.getapp.nl/directory/570/task-management/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3415 reviews) 2. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1780 reviews) 3. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (695 reviews) 4. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.getapp.nl/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Ticket Tracking with Webhelpdesk. Easily submit and resolve issues with ticketing system" — 5.0/5 > **Geverifieerde reviewer** | *6 februari 2018* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Able to look up ticket type, or ticket content for repeat issues. Track issues by who submits them easily by searching. Setup custom requirements for ticket submission. Easily integrate it with Solarwinds to create tickets when there are issues on network. It can also be connected to Exchange to send out email notifications. > > **Minpunten**: It appears that it cannot send email notifications to Distro lists. Setting up tech alerts can be quite complicated to get everything configured the way you want it to. > > We easily are able to track resolution of issues and pull reports in order to look at trends. ----- ### "Awesome program to do support tickets and track progress" — 5.0/5 > **Geverifieerde reviewer** | *20 maart 2018* | Financiële dienstverlening > > **Pluspunten**: Allows end users to request and send tickets to Helpdesk and allows Helpdesk to document work and track everything that has been done > > **Minpunten**: There has been few issues with the LDAP properly syncing with the database. sometimes creates multiple duplicate users. some functions have too many options ----- ### "Web Help Desk has worked better than the past ticketing system we have. It does what we at this time" — 3.0/5 > **Curtis** | *11 mei 2017* > > **Pluspunten**: Very easy to users to respond and create tickets. When users create tickets through the website it will list their IP Address of the computer they are using. You can set up a status on a ticket for waiting for a response. After the criteria of your choosing will send users email and after the criteria are met it will auto close the ticket. You can also use multi-approval chain works great. If you have sign off of more than 1 person will generate an email to one and if they approve sends to the other. If any deny in the chain will stop the process. You can also respond to tickets through email which goes directly to the user without having to log into the system. > > **Minpunten**: There is no true purchase order. It's more like a tracking of POs you already have done in another system. IF you want to use then it has to add make and model. Sometimes when clicking a field it will randomly close and you have to back out the ticket and go back in. When ordering licenses the admin uses up a license. When searching tickets can only search by the last name. If you have assets linked to a user you have to set up manually for each user. The mobile app hasn't been updated for users, so do not use. If you want embedded documents or pictures in the PAQs have to use BBCODE, which if are a busy helpdesk won't have time to create. ----- ### "Great solution with low cost" — 5.0/5 > **Geverifieerde reviewer** | *17 november 2017* | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ease of use, end users like the ease of submitting tickets by just sending an email through Outlook. > > **Minpunten**: Some of the back end setting could use a little refining to make things more streamlined. Otherwise a good solution. > > Tracking of IT issues, tracking of trends ----- ### "Good ticket system for ICT department" — 4.0/5 > **Geverifieerde reviewer** | *9 december 2018* | Medische apparatuur | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Web Help Desk is a modern solution for ticket based system. Modern UI and great reports. > > **Minpunten**: The mobile interface is not keeping up with iOS development. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.getapp.nl/software/102041/web-help-desk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/102041/web-help-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens