--- description: Gedetailleerde beoordelingen over OneDesk: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk OneDesk met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OneDesk reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Product roadmap software](/directory/989/product-roadmap/software) > [OneDesk](/software/10202/onedesk) # OneDesk Canonical: https://www.getapp.nl/software/10202/onedesk Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10202/onedesk?page=2) > OneDesk combineert software voor helpdeskbeheer en projectmanagement in één collaboratieve app. Met OneDesk kan je team op één plek werken aan klantenondersteuningstickets en -projecten. Je hoeft niet meerdere apps aan te schaffen, te integreren en te schakelen tussen meerdere apps om je werk gedaan te krijgen. > > Oordeel: score van **4.3/5** door 12 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 12 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: OneDesk - **Locatie**: Montreal, Canada - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 11,99 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Deens, Engels, Frans, Grieks, Italiaans, Nederlands, Noors, Portugees, Portugees, Portugees, Russisch, Spaans, Zweeds - **Beschikbare landen**: Amerikaanse Maagdeneilanden, Argentinië, Australië, België, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, Chili, Colombia, Curaçao, Denemarken, Duitsland, Estland, Filipijnen, Finland, Frankrijk, Griekenland, Groenland, Guernsey en 36 meer ## Functies - AI Copilot - AI Summarization - API - Aanpasbare branding - Aanpasbare rapporten - Aanpasbare sjablonen - Aanpasbare velden - Activiteiten volgen - Activiteitendashboard - Agile-methodiek - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van problemen - Belangrijke prestatie-indicatoren (Key Performance Indicators, KPI's) - Bestanden delen - Beveiligde gegevensopslag - Budgetbeheer - Budgettering/prognoses - CRM - Chatbot ## Integraties (16 in totaal) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Product roadmap software](https://www.getapp.nl/directory/989/product-roadmap/software) ## Gerelateerde categorieën - [Product roadmap software](https://www.getapp.nl/directory/989/product-roadmap/software) - [Helpdesk software](https://www.getapp.nl/directory/287/help-desk-ticketing/software) - [Project management tools](https://www.getapp.nl/directory/332/project-management/software) - [Project portfolio management software](https://www.getapp.nl/directory/572/project-portfolio-management/software) - [PSA-software (Professional services automation)](https://www.getapp.nl/directory/331/professional-services-automation/software) ## Alternatieven 1. [Jira](https://www.getapp.nl/software/9953/jira) — 4.4/5 (15389 reviews) 2. [monday.com](https://www.getapp.nl/software/91734/monday-com) — 4.6/5 (6049 reviews) 3. [Clockify](https://www.getapp.nl/software/111353/clockify) — 4.8/5 (9246 reviews) 4. [Asana](https://www.getapp.nl/software/90584/asana) — 4.5/5 (13582 reviews) 5. [Trello](https://www.getapp.nl/software/90700/trello) — 4.5/5 (23538 reviews) ## Reviews ### "A project management solution" — 4.0/5 > **Flor** | *10 april 2023* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Minpunten**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8 november 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Minpunten**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "The best help desk resource" — 5.0/5 > **Riley** | *20 mei 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The UI layout is quite easy to navigate and allows for customization. It's easy to see which tickets need attention, and there's different status you can give to each one. OneDesk's customer support is also fantastic. Anytime there is an issue, they respond promptly. They even have implemented some of the changes we requested. Great company. It is well worth the money. > > **Minpunten**: There used to be an issue with the calls not giving our team notifications, but they completely fixed it and even implemented the notification changes we requested. > > Overall, OneDesk has been incredible. I do not regret switching over to this system. The company is great, and everything works very smoothly as intended. ----- ### "A complete project management application" — 4.0/5 > **Geverifieerde reviewer** | *21 oktober 2023* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Minpunten**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12 augustus 2023* | Textiel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Minpunten**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.getapp.nl/software/10202/onedesk?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/10202/onedesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens